Auto Shop Performance Quiz

However, the difference lies in the fact that productivity only considers the time a technician spends on billable jobs, while efficiency takes into account the time a technician spends waiting for work or doing non-billable tasks. Therefore, efficiency is a more accurate measure of a technician's ability to produce work and is a better metric for evaluating and improving technician performance.The article discusses the difference between productivity and efficiency formulas used to measure the performance of technicians in an auto shop. In productivity formula, billable hours are divided by the total number of hours the technician is available at work, while in efficiency formula, billable hours are divided by the number of hours the technician is assigned to particular jobs. Efficiency formula helps to identify unassigned time, which can be caused by inefficiencies in distributing work or lack of adequate work available in the shop. The article presents a case of a technician named Lucius and asks readers to calculate his productivity and shop efficiency percentages. The article also highlights internal and external factors that can result in low production and emphasizes the importance of recording and tracking both productivity and efficiency measurements to identify the cause of overall low shop performance. Comparing the results of these two measurements can help avoid blaming technicians for poor shop performance when the true cause lies elsewhere.