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Australia and New Zealand B2B2C D2C Pricing Plans Quiz

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Questions and Answers

The price for Disney+ monthly subscription in Australia is 13.99 NZD.

False

Amazon offers the Disney+ annual subscription for 139.99 AUD in Australia.

True

In New Zealand, the Disney+ monthly subscription costs 14.99 AUD.

False

Google offers the Disney+ annual subscription for 149.99 NZD in New Zealand.

True Signup and view all the answers

Apple provides the Disney+ monthly subscription for 14.99 NZD in Australia.

False Signup and view all the answers

What happens if a viewer requests additional information regarding their plan switch confirmation email from Disney+?

They are asked to locate their Plan Switch Confirmation Email. Signup and view all the answers

What is the consequence if a customer tries to cancel a pending upgrade after initiating it?

It is not possible to cancel a pending upgrade once initiated. Signup and view all the answers

What happens if a customer selects 'Restart Subscription' while in a pending cancel state?

They will return to the pending downgrade status. Signup and view all the answers

When does a viewer's new subscription go into effect after switching to a lower-priced plan?

At the start of their next billing cycle. Signup and view all the answers

What is the policy regarding refunds when a Disney+ customer self-serves a plan switch within the app?

No refund is necessary for self-served plan switches within the app. Signup and view all the answers

What happens when a viewer switches to a D2C plan with a higher price point than their current plan?

They are placed on Immediate Upgrade status and charged a prorated amount during the current billing cycle. Signup and view all the answers

What is the status of a viewer who switches from Monthly to Annual D2C subscription of the same plan?

Pending Upgrade status Signup and view all the answers

How is the billing handled for viewers on Immediate Upgrade status?

Charged a prorated amount during the current billing cycle and then the full price at the next cycle. Signup and view all the answers

What workflow should be followed if a viewer in Australia or New Zealand receives Monthly Renewal Notifications after switching to an annual subscription?

Verify the viewer's information and confirm they have a pending upgrade in Baymax. Signup and view all the answers

What happens on the next billing cycle for viewers in Pending Upgrade status who switched to an annual subscription?

They are charged the full amount for the annual subscription. Signup and view all the answers