Attitudes and Consumer Behavior

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Questions and Answers

According to the functional theory of attitudes, what determines the specific function an attitude serves for an individual?

  • The attitude object's physical attributes.
  • The individual's motives and needs. (correct)
  • Prevailing cultural norms.
  • Marketing strategies employed by companies.

A marketer is trying to promote a product by focusing on how it helps consumers express their self-image and values. Which attitude function are they primarily appealing to?

  • Utilitarian function.
  • Knowledge function.
  • Value-expressive function. (correct)
  • Ego-defensive function.

According to the ABC model of attitudes, which component refers to the beliefs a consumer has about an attitude object?

  • Affect.
  • Cognition. (correct)
  • Conation.
  • Behavior.

A consumer makes a purchase decision based on an emotional reaction, with little regard for detailed product information. Which hierarchy of effects is most likely influencing their decision?

<p>Zajonc's model of hedonic consumption. (D)</p> Signup and view all the answers

A consumer initially purchases a product because it is on sale. Over time, they develop a positive attitude towards the product due to repeated satisfactory use. Which process best explains this attitude formation?

<p>Instrumental conditioning. (C)</p> Signup and view all the answers

Which level of attitude commitment is characterized by a deep-seated attitude that has become part of a consumer's value system?

<p>Internalization. (C)</p> Signup and view all the answers

A consumer experiences discomfort after purchasing a product because they are unsure if they made the right choice. According to the theory of cognitive dissonance, what is the consumer likely to do?

<p>Seek information to support their decision. (A)</p> Signup and view all the answers

A company uses a celebrity endorsement to promote its product. According to balance theory, what is crucial for this strategy to be effective?

<p>The consumer must perceive a positive relationship between the celebrity and the product. (C)</p> Signup and view all the answers

In the context of multi-attribute attitude models, what does the 'importance weights' component represent?

<p>The relative significance of each attribute to the consumer. (D)</p> Signup and view all the answers

What is the key difference between the Fishbein model and the Theory of Reasoned Action?

<p>The Theory of Reasoned Action accounts for social pressure and attitudes toward buying, while the Fishbein model does not. (C)</p> Signup and view all the answers

Which principle of influence involves compliance because one gains rewards or avoids punishments?

<p>Compliance (D)</p> Signup and view all the answers

According to the Persuasion Knowledge Model (PKM), what type of knowledge do consumers develop to cope with persuasive attempts?

<p>All of the above. (D)</p> Signup and view all the answers

What is a primary limitation of the traditional communication model in the context of modern marketing?

<p>It does not account for two-way communication and consumer 'opt-out'. (A)</p> Signup and view all the answers

A company seeks to persuade consumers by first gaining their agreement to receive marketing messages. Which approach are they employing?

<p>Permission marketing. (A)</p> Signup and view all the answers

Which of the following best describes 'source credibility' in the context of marketing communications?

<p>The source's perceived expertise, objectivity, or trustworthiness. (A)</p> Signup and view all the answers

What is the key distinction between 'buzz' and 'hype' in marketing?

<p>Buzz is an authentic message generated by customers, whereas hype is generated by corporate propaganda. (D)</p> Signup and view all the answers

According to the 'match-up hypothesis,' what is important when selecting a celebrity endorser for a product?

<p>The similarity between the celebrity's image and that of the product. (D)</p> Signup and view all the answers

What is a potential disadvantage of using celebrity endorsers?

<p>Celebrities may be involved in scandals that damage the brand's image. (D)</p> Signup and view all the answers

In the context of message construction, what is the 'mere exposure effect'?

<p>The tendency to prefer stimuli we have previously encountered. (B)</p> Signup and view all the answers

What is the core idea behind the two-factor theory concerning message repetition?

<p>There is a balance between positive learning and negative tedium with repetition. (A)</p> Signup and view all the answers

When is it most effective to present both positive and negative information about a product?

<p>When the audience is well-educated and not yet loyal to the product. (D)</p> Signup and view all the answers

What is 'comparative advertising'?

<p>Advertising that compares two or more recognizable brands on specific attributes. (C)</p> Signup and view all the answers

When are emotional appeals most likely to be effective in advertising?

<p>When consumers perceive no significant differences among brands. (B)</p> Signup and view all the answers

According to the elaboration likelihood model (ELM), what primarily sways high-involvement consumers?

<p>Powerful arguments and detailed information. (D)</p> Signup and view all the answers

Which is a key outcome of diffused responsibility within group decisions?

<p>Greater decision polarization. (B)</p> Signup and view all the answers

What role identifies a person who examines data/conducts research, controlling information given to a group?

<p>Gatekeeper (B)</p> Signup and view all the answers

How do descriptive and injunctive norms differ relative to expected behaviour?

<p>Descriptive norms indicate what people are doing; injunctive norms indicate what people should be doing. (D)</p> Signup and view all the answers

Freedom is threatened according to which state and influences conformity?

<p>Reactance. (A)</p> Signup and view all the answers

A reference group affects consumers most extensively via which three methods?

<p>Informational, utilitarian, value-expressive. (A)</p> Signup and view all the answers

What is the difference between membership versus aspirational groups?

<p>Membership involves people known by consumer and is feasible group. (C)</p> Signup and view all the answers

When are reference groups most influential relative to product characteristics?

<p>Public luxuries (D)</p> Signup and view all the answers

What is the definition of 'social power'?

<p>Capacity to alter actions of others. (B)</p> Signup and view all the answers

What occurs when consumers share common social attachments dependent on a product and loyalty?

<p>Brand community (C)</p> Signup and view all the answers

What identifies groups that oppose or dislike others via disdain for products?

<p>Antibrand communities (A)</p> Signup and view all the answers

A small segment affects opinions among broader population of potential buyers in what model?

<p>Two-step flow. (B)</p> Signup and view all the answers

When recommendations are sought for diverse types of purchases, which opinion leader is displayed?

<p>Generalized opinion leader (A)</p> Signup and view all the answers

If product curators smartly locate and then secure outside figures, which can improve offerings to clientele?

<p>Product curators &amp; crowd power (A)</p> Signup and view all the answers

If marketing uses guerilla-locations with WOM tactics, what results?

<p>Guerilla mktg (A)</p> Signup and view all the answers

Which actions help consumers spread online information and content?

<p>Social media (A)</p> Signup and view all the answers

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Flashcards

Attitude (definition)

Lasting, general evaluation of people, objects, ads or issues.

Attitude object (AO)

Helps determine a number of preferences and actions.

Functional Theory of Attitudes

Attitudes exist because they serve some function, determined by motives.

Utilitarian Function

Relates to rewards and punishments. Highlights the rewards it can provide.

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Value-Expressive Function

Expresses consumer's values or self-concept.

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Ego-Defensive Function

Protects from external threats or internal feelings.

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Knowledge Function

Need for order, structure, or meaning.

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Affect (Attitude Component)

The way a consumer feels about an attitude object.

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Behavior (Attitude Component)

Person's intentions to do something with regard to an attitude object.

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Cognition (Attitude Component)

Beliefs a consumer has about an attitude object.

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High-Involvement Hierarchy

Consumer bonds with the product, difficult to persuade with other brands.

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Low-Involvement Hierarchy

Consumer does not have strong brand preference, swayed by simple connections.

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Zajonc's Model

Act on the basis of our emotional reactions.

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Aad (Attitude Towards Ads)

Attitude toward advertiser + evaluations of ad execution + evoked mood.

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Classical Conditioning

Repeated association.

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Instrumental Conditioning

Reinforcement, modeling approach.

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Internalization

Deep-seeded attitudes become part of consumer's value system.

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Identification

Attitudes formed in order to conform to another person or group.

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Compliance

Consumer forms attitude because it gains rewards or avoids punishments.

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Consistency Principle

We value/seek harmony among thoughts, feelings, and behaviors.

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Cognitive Dissonance

Action required to resolve dissonance.

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Post-Purchase Dissonance

Dissonance resolution to commit to the chosen object even more.

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Self-Perception Theory

We use observations of our own behavior to determine attitudes.

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Social Judgment Theory

We assimilate new information about attitude objects in light of what we know.

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Balance Theory

Relationship among elements a consumer might perceive as belonging together.

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Basking in Reflected Glory

Publicize connections to enhance own standing.

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Multi-Attribute Attitude Models

Consumer's attitudes toward an object depends on beliefs about attributes.

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Theory of Reasoned Action

Considers other elements of predicting behavior.

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Subjective Norm

Normative beliefs and motivation to comply.

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Descriptive Norms

Norms that convey what others are doing.

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Injunctive Norms

Norms that convey what others think you should do.

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Persuasion definition

Active attempt to change attitudes.

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Persuasion Knowledge Model (PKM)

Develops knowledge about persuasion, use to cope with attempts.

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First-Order Response

Direct: transaction and sales date, a type of feedback.

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Second - Order Response

Not a sales transaction, customer feedback.

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Source Credibility

Source's perceived expertise, objectivity, or trustworthiness.

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Buzz

Authentic message generated by customers.

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Hype

Inauthentic messages generated by corporate propaganda.

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Source Attractiveness

Perceived social value of source.

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Halo Effect

People who rank high on one dimension are assumed to excel at others.

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