Attending Skills in Counseling
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Questions and Answers

What is the primary purpose of attending skills in a conversation?

  • To present the listener's own experiences
  • To dominate the discussion
  • To tune in and help the client tell their story (correct)
  • To criticize the client

    • Attending skills are innate and do not require practice.

    False

    What does the 'E' in the SOLER acronym stand for?

    Maintain appropriate Eye contact

    The four dimensions of attending behaviors include eye contact, physical focus, psychological focus, and minimizing __________.

    <p>distractions</p> Signup and view all the answers

    Match the attending behavior with its description:

    <p>Eye Contact = Visual engagement with the client Vocal Qualities = Tone and speech rate used during conversation Verbal Tracking = Staying on the topic initiated by the client Attentive Body Language = Facial expressions and gestures that facilitate communication</p> Signup and view all the answers

    During role-playing, what is one of the roles that every student must take?

    <p>Social Work Student (SSW)</p> Signup and view all the answers

    Minimizing internal distractions is one of the key dimensions of attending behaviors.

    <p>True</p> Signup and view all the answers

    Name one essential component of vocal qualities in attending behavior.

    <p>Tone or speech rate</p> Signup and view all the answers

    What type of questions encourage deeper discussion and provide broader information?

    <p>Open Questions</p> Signup and view all the answers

    Closed questions are more effective for getting detailed narratives from a client.

    <p>False</p> Signup and view all the answers

    What significant life event did John experience that led to his personality changes?

    <p>Acquired Brain Injury</p> Signup and view all the answers

    John's friends have been _______ but are becoming frustrated due to his changing circumstances.

    <p>supportive</p> Signup and view all the answers

    Match the following question types to their examples:

    <p>What = An example of an open question Are you feeling okay? = An example of a closed question Could you tell me more about that? = An example of an open question Did you have a good day? = An example of a closed question</p> Signup and view all the answers

    Which of the following is NOT a closed question?

    <p>What would you like to achieve?</p> Signup and view all the answers

    John feels that his independence has increased since his accident.

    <p>False</p> Signup and view all the answers

    What emotion does John commonly experience due to his condition after the accident?

    <p>Anger and sadness</p> Signup and view all the answers

    What symptom does Kathy experience during her panic attacks?

    <p>Elevated heart rate</p> Signup and view all the answers

    Kathy expressed a desire to take medication openly to her husband.

    <p>False</p> Signup and view all the answers

    What does Kathy fear might happen if her husband learns about her panic attacks?

    <p>He might worry about her condition and it could add to his stress.</p> Signup and view all the answers

    Kathy described her panic attacks as feeling like she is __________.

    <p>going crazy</p> Signup and view all the answers

    What did the emergency room staff tell Kathy after her first panic attack?

    <p>There is nothing physically wrong with her.</p> Signup and view all the answers

    Match Kathy's concerns with their related topics:

    <p>Panic attacks = Mental health issues Husband's job = Financial stress Medications = Fear of weakness Burnout = Emotional exhaustion</p> Signup and view all the answers

    Kathy visits her family doctor for advice on how to cope with her panic attacks.

    <p>True</p> Signup and view all the answers

    How frequently does Kathy experience panic attacks?

    <p>One to two times a month</p> Signup and view all the answers

    What is the primary impact of using encouragers in client conversations?

    <p>To facilitate client talk and encourage elaboration</p> Signup and view all the answers

    What is the primary goal of paraphrasing in client exploration?

    <p>To facilitate client exploration</p> Signup and view all the answers

    Paraphrasing is simply repeating what the client has said without any modifications.

    <p>False</p> Signup and view all the answers

    Why is it important to paraphrase a client’s statement during a conversation?

    <p>It conveys understanding and checks if the listener has accurately perceived the message.</p> Signup and view all the answers

    Summarizing is only used at the end of an interview.

    <p>False</p> Signup and view all the answers

    Encouragers can involve both verbal and ______ communication methods.

    <p>non-verbal</p> Signup and view all the answers

    What should be included in the paraphrase to ensure it reflects the client's ideas accurately?

    <p>Key words from the client and a check-out for accuracy.</p> Signup and view all the answers

    Match the following terms with their definitions:

    <p>Encouragers = Supportive verbal or non-verbal techniques to facilitate conversation Paraphrasing = Restating the essence of what the client has said in one's own words Parroting = Repeating a client's statements verbatim without modification Minimal verbals = Short verbal affirmations used to encourage client talk</p> Signup and view all the answers

    The interviewer's aim with summarizing is to assist in __________ and thinking about what is happening in the interview.

    <p>organizing</p> Signup and view all the answers

    Match the following components with their definitions:

    <p>Paraphrasing = Shortens and clarifies client comments Summarizing = Clarifies and distills information over time Check-out = Ensures accuracy of the paraphrase Feedback = Classifies statements made during the session</p> Signup and view all the answers

    What might a client feel if they perceive they are unable to resolve their problems?

    <p>Inadequate and overwhelmed</p> Signup and view all the answers

    During a role play, which question type should the Social Support Worker (SSW) primarily focus on?

    <p>Open questions</p> Signup and view all the answers

    Using silence with appropriate nonverbal cues can enhance the communication between a client and a social worker.

    <p>True</p> Signup and view all the answers

    It is unnecessary to check the accuracy of the summary with the client.

    <p>False</p> Signup and view all the answers

    What is one example of minimal verbals that can be used to support client talk?

    <p>Uh-huh or head nods.</p> Signup and view all the answers

    What should observers do after the role play?

    <p>Classify statements as encouragers, paraphrases, summarizations, or other.</p> Signup and view all the answers

    Study Notes

    Attending Skills

    • Attending skills are crucial for effective listening, not innate
    • They involve "tuning in" to the client
    • Attending behaviours help the client tell their story
    • Facilitates further information gathering
    • Demonstrate understanding and empathy
    • Provide emotional support

    Attending Skills Components

    • Body Positioning: Squarely facing the client, open body posture and leaning slightly towards them
    • Eye Contact: Maintaining appropriate eye contact.
    • Head Movements: Subtle head nods and other movements to show engagement
    • Silence: Using silence appropriately to allow the client to continue without interruption
    • Mirroring: Matching the client's body language and tone
    • Tone of Voice: A supportive, non-judgmental tone
    • Furthering Responses: Encouraging questions and statements to encourage the client to continue sharing their story.

    Attending Behaviors

    • Four Dimensions: Visual (eye contact), physical focus (body language, vocals, verbal tracking), psychological focus, minimizing distractions
    • 3 V's + B: Visual, Vocal (tone, speech rate), Verbal tracking (staying on topic), and Attentive Body Language
    • Visual implies eye contact
    • Vocal encompasses tone, speech rate, and volume
    • Verbal tracking means SSWs should stay on topic
    • Attentive body language includes body posture, facial expressions, and gestures

    Role Plays, Feedback, & Client Tips

    • Role-playing is a practice to demonstrate attending skills
    • Step 1: Introductions
    • Step 2: Determine roles (client, SSW, observers)
    • Step 3: Role play for 5 minutes
    • Step 4: Feedback from observers for 5 minutes; role swap.
    • Appropriate client topics: personal feelings, career decisions, etc.
    • Clients should be genuine

    Observer Feedback

    • Eye contact: Is it facilitative, or avoiding/sensitive?
    • Vocal qualities: Tone, speed, and volume?
    • Verbal Tracking: Stay on topic? Demonstrate selective attention?
    • Attentive Body Language: Learning? Facial expressions?

    Open and Closed Questions

    • Closed Questions: Use words like can, did, are, have, is, will, would, do, was, when, which, who, where.
    • Open Questions: Use words like what, how, why, could you tell me more, given what you said. What would be your ideal solution.

    Active Listening: Core Components & Purpose

    • Active listening is not about offering advice, judgment, or persuasion
    • Clients should not feel inadequate, but know that the interviewer is listening.
    • Discuss only the topics mentioned by the client.
    • The interviewer should also consider using simple repetition of client's word to maintain the direction of the conversation.

    Encouragers, Paraphrasing, and Summarizing

    • Encouragers: A variety of verbal and nonverbal cues (e.g., head nods, repeating key words) to encourage continued conversation
    • Paraphrasing: Briefly restate the essence of what a client has said using different words. This shows you understand.
    • Summarizing: Condensing the main ideas from a longer conversation with correct facts to demonstrate understanding. It's like an "overall" paraphrase of many things said.

    Additional Information

    • Four Dimensions of Paraphrasing: Sentence stem/intro, brief intro, Key words, Essence
    • There are specific examples of clients' situations to practice.
    • Practice summarization by planning a role play with open questions.

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    Related Documents

    Attending Skills Lab Role Plays PDF

    Description

    This quiz explores the essential attending skills used in effective counseling. It covers components such as body positioning, eye contact, and appropriate silence to enhance client engagement. Understanding these skills is crucial for facilitating better communication and empathy with clients.

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