AT&T Abbreviations Overview

AT&T Abbreviations Overview

• HSIA stands for High Speed Internet Access, a service providing fast internet connectivity.
• RG refers to a Residential Gateway, the device that connects a home network to the internet.
• DVR is an abbreviation for Digital Video Recording, a technology allowing users to record television programs.
• STB means Set Top Box, a device enabling the reception of television signals and digital broadcasts.
• PEAK represents Passion Energy Action Knowledge, emphasizing core values in service.
• 3 P's signifies Polished, Prepared, Professional, reflecting a target standard for employee behavior.
• ITTT refers to If Then That This, a logic framework often used in programming and offers automation solutions.
• VOIP stands for Voice Over Internet Protocol, enabling voice communications over the internet.
• WHP means Wireless Home Phone, providing telephone services without conventional phone lines.
• OPUS signifies One Point Universal System, a streamlined approach or software for user interface.
• GA denotes Gross Add On's, metrics used in calculating customer increases.
• OTR means One Time Revenue, reflecting immediate profits from specific transactions.
• TRR stands for Total Recurring Revenue, a key measure of revenue stability over time.
• REV refers to Retail Essential Video, essential video services provided at retail outlets.
• NPS stands for Net Promoter Score, a metric for gauging customer satisfaction and loyalty.
• NFC means Near Field Communication, a technology for short-range wireless data transfer.
• WTR signifies Willing To Recommend, indicating customer likelihood of promoting a service.
• MSR stands for Mobile Share Recommender, a tool for suggesting shared mobile plans.
• IP denotes Internet Protocol, the set of rules governing data transmission across networks.
• ATT means At This Time, used in customer interactions to indicate current offers or statuses.
• AT&T stands for American Telephone and Telegraph, a major telecommunications company.
• QM means Quick Messaging, referring to swift and efficient communication methods.
• LTE signifies Long Term Evolution, a standard for high-speed wireless communication networks.
• CES represents Customer Experience Score, a metric evaluating customer service performance.
• MRC refers to Monthly Recurring Charge, a regular payment for ongoing services.
• SOC means Service Order Confirmation, a document confirming service requests.
• SBP stands for Serial Bus Protocol, facilitating communication between devices and network.
• APO signifies Accessory Per Opportunity, indicating additional tools or services linked to a primary offer.
• CPNI means Customer Proprietary Network Information, sensitive data regarding customer information.
• EMO signifies Enhanced Mobility Offer, providing improved options for mobile service users.
• CSS refers to Customer Service Summary, a document outlining the service interactions.
• PAH stands for Primary Account Holder, indicating the main account user responsible for services.
• IMEI denotes International Mobile Equipment Identification, a unique identifier for mobile devices.
• SIM means Subscriber Identity Module, a card that authenticates a user's mobile phone service.
• WHPP refers to Wireless Home Pre Paid, wireless phone services with prepayment options.
• COR signifies Company Owned Retail, stores owned and operated by the company itself.
• myCSP stands for Customer Service Portal, an online platform for service support.
• DOC means Duration of Call, measuring the length of telephone conversations.
• DOV signifies Duration of Visit, tracking customer interaction time in stores or service centers.
• ESK stands for Express Service Kiosk, automated service stations for customers.
• PSC refers to Phone Support Center, a dedicated team for telephone support.
• CTN means Customer Telephone Number, the primary contact number assigned to a customer.
• IRU stands for Individual Responsibility Users, highlighting personal accountability among users.
• IVR signifies Interactive Voice Response, a technology allowing automatic interaction with customers via voice prompts.
• FCC represents Federal Communication Commission, the U.S. government agency regulating communications.
• PII refers to Personally Identifiable Information, data that can identify an individual.
• SPI means Sensitive Personal Information, highly confidential data requiring protection.
• COBC stands for Code of Business Conduct, guidelines for ethical company behavior.
• HR denotes Human Resource, the department managing workforce-related activities.
• COAM signifies Customer Owned And Maintained, indicating customer responsibility for equipment.
• VVM refers to Visual Voicemail, allowing users to view and manage voicemail messages visually.
• TTY stands for TeleTypeWriter, a device aiding communication for the hearing impaired.
• PPU means Pay Per Use, a billing method based on the actual usage of services.
• FAB refers to Features Advantages Benefits, a sales approach focusing on product benefits.
• PCA signifies Personal Commission Assistant or Personal Course of Action, resources aiding in commission-based roles.
• LCAP stands for Low Cost Auto Pay, an affordable option for automatic payments.
• AER means Acknowledge Empathize Reassure, an approach in customer service interactions.
• ABC stands for Always Be Closing, a sales mantra for continuous promotion of products.
• PRT means Planned Resolution Time, the anticipated time to resolve customer issues.
• COU signifies Company Official Use, designating materials or tools for internal use only.
• CWA stands for Communication Workers of America, a labor union representing telecommunications workers.
• OEM means Original Equipment Manufacture, referring to companies producing original products.
• FAN signifies Foundation Account Number, a unique identifier for accounts.
• ETF stands for Early Termination Fees, penalties for breaking contracts before completion.
• VIP denotes Velocity Internet Protocol, a high-speed internet communication standard.
• SKU means Stock Keeping Unit, a unique identifier for inventory tracking.
• GSM stands for Global System for Mobile Communication, a standard for mobile networks.
• HSPA represents High Speed Packet Access, a mobile telecommunications protocol providing fast data services.