AT&T Abbreviations Overview
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Questions and Answers

What does HSIA stand for?

  • High speed internet access (correct)
  • High speed interconnect adapter
  • High standard internet access
  • High speed internet assembly

    • What is the definition of RG?

    Residential gateway

    What does DVR stand for?

    Digital video recording

    What does STB stand for?

    <p>Set top box</p> Signup and view all the answers

    What is the acronym PEAK an abbreviation for?

    <p>Passion energy action knowledge</p> Signup and view all the answers

    What do the 3 P's stand for?

    <p>Polished, Prepared, Professional</p> Signup and view all the answers

    What does ITTT mean?

    <p>If then that this</p> Signup and view all the answers

    What is VOIP an abbreviation for?

    <p>Voice over internet protocol</p> Signup and view all the answers

    What is the definition of WHP?

    <p>Wireless Home Phone</p> Signup and view all the answers

    What does OPUS stand for?

    <p>One point universal system</p> Signup and view all the answers

    What does GA mean?

    <p>Gross add on's</p> Signup and view all the answers

    What is the definition of OTR?

    <p>One time revenue</p> Signup and view all the answers

    What does TRR stand for?

    <p>Total recurring revenue</p> Signup and view all the answers

    What is REV an abbreviation for?

    <p>Retail Essential Video</p> Signup and view all the answers

    What does NPS stand for?

    <p>Net promote score</p> Signup and view all the answers

    What is NFC an acronym for?

    <p>Near field communication</p> Signup and view all the answers

    What does WTR mean?

    <p>Willing to recommend</p> Signup and view all the answers

    What is the definition of MSR?

    <p>Mobile share recommender</p> Signup and view all the answers

    What does IP stand for?

    <p>Internet Protocol</p> Signup and view all the answers

    What does ATT mean?

    <p>At this time</p> Signup and view all the answers

    What is AT&T an acronym for?

    <p>American telephone and telegram</p> Signup and view all the answers

    What does QM mean?

    <p>Quick messaging</p> Signup and view all the answers

    What is LTE an abbreviation for?

    <p>Long term evolution</p> Signup and view all the answers

    What does CES stand for?

    <p>Customer experienced score</p> Signup and view all the answers

    What is MRC an acronym for?

    <p>Monthly recurring charge</p> Signup and view all the answers

    What does SOC mean?

    <p>Service order confirmation</p> Signup and view all the answers

    What is SBP an abbreviation for?

    <p>Serial bus protocol</p> Signup and view all the answers

    What does APO stand for?

    <p>Accessory per opportunity</p> Signup and view all the answers

    What does CPNI stand for?

    <p>Customer proprietary network information</p> Signup and view all the answers

    What is EMO an acronym for?

    <p>Enhanced mobility offer</p> Signup and view all the answers

    What does CSS stand for?

    <p>Customer service summary</p> Signup and view all the answers

    What does PAH stand for?

    <p>Primary account holder</p> Signup and view all the answers

    What is IMEI an abbreviation for?

    <p>International mobile equipment identification</p> Signup and view all the answers

    What does SIM stand for?

    <p>Subscriber Identity Module</p> Signup and view all the answers

    What does WHPP mean?

    <p>Wireless home pre paid</p> Signup and view all the answers

    What does COR stand for?

    <p>Company owned retail</p> Signup and view all the answers

    What is myCSP an abbreviation for?

    <p>Customer service port</p> Signup and view all the answers

    What does DOC mean?

    <p>Duration of call</p> Signup and view all the answers

    What is DOV an acronym for?

    <p>Duration of visit</p> Signup and view all the answers

    What does ESK stand for?

    <p>Express service kiosk</p> Signup and view all the answers

    What does PSC mean?

    <p>Phone support center</p> Signup and view all the answers

    What does CTN stand for?

    <p>Customer telephone number</p> Signup and view all the answers

    What does IRU mean?

    <p>Individual responsibility users</p> Signup and view all the answers

    What does IVR stand for?

    <p>Interactive voice response</p> Signup and view all the answers

    What does FCC stand for?

    <p>Federal communication commission</p> Signup and view all the answers

    What does PII mean?

    <p>Personally identifiable information</p> Signup and view all the answers

    What does SPI stand for?

    <p>Sensitive personal information</p> Signup and view all the answers

    What does COBC mean?

    <p>Code of business conduct</p> Signup and view all the answers

    What does HR stand for?

    <p>Human resource</p> Signup and view all the answers

    What does COAM stand for?

    <p>Customer owned and maintained</p> Signup and view all the answers

    What does VVM mean?

    <p>Visual voicemail</p> Signup and view all the answers

    What does TTY stand for?

    <p>TeleTypeWriter</p> Signup and view all the answers

    What does PPU stand for?

    <p>Pay per use</p> Signup and view all the answers

    What does FAB stand for?

    <p>Features Advantages Benefits</p> Signup and view all the answers

    What does PCA mean?

    <p>Personal commission assistant or personal course of action</p> Signup and view all the answers

    What does LCAP stand for?

    <p>Low cost auto pay</p> Signup and view all the answers

    What does AER mean?

    <p>Acknowledge empathize reassure</p> Signup and view all the answers

    What does ABC stand for?

    <p>Always be closing</p> Signup and view all the answers

    What does PRT mean?

    <p>Planned resolution time</p> Signup and view all the answers

    What does COU stand for?

    <p>Company official use</p> Signup and view all the answers

    What does CWA mean?

    <p>Communication workers of America</p> Signup and view all the answers

    What does OEM stand for?

    <p>Original equipment manufacturer</p> Signup and view all the answers

    What does FAN mean?

    <p>Foundation account number</p> Signup and view all the answers

    What does ETF mean?

    <p>Early termination fees</p> Signup and view all the answers

    What does VIP stand for?

    <p>Velocity internet protocol</p> Signup and view all the answers

    What does SKU mean?

    <p>Stock keeping unit</p> Signup and view all the answers

    What does GSM mean?

    <p>Global systems for mobile communication</p> Signup and view all the answers

    What does HSPA stand for?

    <p>High speed packet access</p> Signup and view all the answers

    Study Notes

    AT&T Abbreviations Overview

    • HSIA stands for High Speed Internet Access, a service providing fast internet connectivity.
    • RG refers to a Residential Gateway, the device that connects a home network to the internet.
    • DVR is an abbreviation for Digital Video Recording, a technology allowing users to record television programs.
    • STB means Set Top Box, a device enabling the reception of television signals and digital broadcasts.
    • PEAK represents Passion Energy Action Knowledge, emphasizing core values in service.
    • 3 P's signifies Polished, Prepared, Professional, reflecting a target standard for employee behavior.
    • ITTT refers to If Then That This, a logic framework often used in programming and offers automation solutions.
    • VOIP stands for Voice Over Internet Protocol, enabling voice communications over the internet.
    • WHP means Wireless Home Phone, providing telephone services without conventional phone lines.
    • OPUS signifies One Point Universal System, a streamlined approach or software for user interface.
    • GA denotes Gross Add On's, metrics used in calculating customer increases.
    • OTR means One Time Revenue, reflecting immediate profits from specific transactions.
    • TRR stands for Total Recurring Revenue, a key measure of revenue stability over time.
    • REV refers to Retail Essential Video, essential video services provided at retail outlets.
    • NPS stands for Net Promoter Score, a metric for gauging customer satisfaction and loyalty.
    • NFC means Near Field Communication, a technology for short-range wireless data transfer.
    • WTR signifies Willing To Recommend, indicating customer likelihood of promoting a service.
    • MSR stands for Mobile Share Recommender, a tool for suggesting shared mobile plans.
    • IP denotes Internet Protocol, the set of rules governing data transmission across networks.
    • ATT means At This Time, used in customer interactions to indicate current offers or statuses.
    • AT&T stands for American Telephone and Telegraph, a major telecommunications company.
    • QM means Quick Messaging, referring to swift and efficient communication methods.
    • LTE signifies Long Term Evolution, a standard for high-speed wireless communication networks.
    • CES represents Customer Experience Score, a metric evaluating customer service performance.
    • MRC refers to Monthly Recurring Charge, a regular payment for ongoing services.
    • SOC means Service Order Confirmation, a document confirming service requests.
    • SBP stands for Serial Bus Protocol, facilitating communication between devices and network.
    • APO signifies Accessory Per Opportunity, indicating additional tools or services linked to a primary offer.
    • CPNI means Customer Proprietary Network Information, sensitive data regarding customer information.
    • EMO signifies Enhanced Mobility Offer, providing improved options for mobile service users.
    • CSS refers to Customer Service Summary, a document outlining the service interactions.
    • PAH stands for Primary Account Holder, indicating the main account user responsible for services.
    • IMEI denotes International Mobile Equipment Identification, a unique identifier for mobile devices.
    • SIM means Subscriber Identity Module, a card that authenticates a user's mobile phone service.
    • WHPP refers to Wireless Home Pre Paid, wireless phone services with prepayment options.
    • COR signifies Company Owned Retail, stores owned and operated by the company itself.
    • myCSP stands for Customer Service Portal, an online platform for service support.
    • DOC means Duration of Call, measuring the length of telephone conversations.
    • DOV signifies Duration of Visit, tracking customer interaction time in stores or service centers.
    • ESK stands for Express Service Kiosk, automated service stations for customers.
    • PSC refers to Phone Support Center, a dedicated team for telephone support.
    • CTN means Customer Telephone Number, the primary contact number assigned to a customer.
    • IRU stands for Individual Responsibility Users, highlighting personal accountability among users.
    • IVR signifies Interactive Voice Response, a technology allowing automatic interaction with customers via voice prompts.
    • FCC represents Federal Communication Commission, the U.S. government agency regulating communications.
    • PII refers to Personally Identifiable Information, data that can identify an individual.
    • SPI means Sensitive Personal Information, highly confidential data requiring protection.
    • COBC stands for Code of Business Conduct, guidelines for ethical company behavior.
    • HR denotes Human Resource, the department managing workforce-related activities.
    • COAM signifies Customer Owned And Maintained, indicating customer responsibility for equipment.
    • VVM refers to Visual Voicemail, allowing users to view and manage voicemail messages visually.
    • TTY stands for TeleTypeWriter, a device aiding communication for the hearing impaired.
    • PPU means Pay Per Use, a billing method based on the actual usage of services.
    • FAB refers to Features Advantages Benefits, a sales approach focusing on product benefits.
    • PCA signifies Personal Commission Assistant or Personal Course of Action, resources aiding in commission-based roles.
    • LCAP stands for Low Cost Auto Pay, an affordable option for automatic payments.
    • AER means Acknowledge Empathize Reassure, an approach in customer service interactions.
    • ABC stands for Always Be Closing, a sales mantra for continuous promotion of products.
    • PRT means Planned Resolution Time, the anticipated time to resolve customer issues.
    • COU signifies Company Official Use, designating materials or tools for internal use only.
    • CWA stands for Communication Workers of America, a labor union representing telecommunications workers.
    • OEM means Original Equipment Manufacture, referring to companies producing original products.
    • FAN signifies Foundation Account Number, a unique identifier for accounts.
    • ETF stands for Early Termination Fees, penalties for breaking contracts before completion.
    • VIP denotes Velocity Internet Protocol, a high-speed internet communication standard.
    • SKU means Stock Keeping Unit, a unique identifier for inventory tracking.
    • GSM stands for Global System for Mobile Communication, a standard for mobile networks.
    • HSPA represents High Speed Packet Access, a mobile telecommunications protocol providing fast data services.

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    Description

    This quiz covers essential abbreviations used in AT&T services. Learn what terms like HSIA, DVR, and VOIP mean, along with their implications in technology and customer service. Test your knowledge of these abbreviations and their significance in everyday communication.

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