ATM/Internet/Mobile Banking Request Form

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Questions and Answers

What is required to apply for mobile banking services?

  • Internet banking (correct)
  • Instant ATM card
  • Mother's maiden name
  • ATM card PIN request

Which of the following is a mandatory field in the application form?

  • Date of birth
  • Mother's maiden name
  • Email ID
  • Mobile number (correct)

What does the abbreviation CIF stand for in the context of this form?

  • Credit Information Format
  • Cash In Facility
  • Centralized Identification Function
  • Customer Identification File (correct)

Which option does NOT describe a request type on the form?

<p>SMS request tracking (A)</p> Signup and view all the answers

What information is requested for identity verification?

<p>PAN Number (C)</p> Signup and view all the answers

Which option indicates that the ATM card is not needed?

<p>Not Needed (A)</p> Signup and view all the answers

What does the declaration section of the form signify?

<p>Confirmation that information provided is correct (A)</p> Signup and view all the answers

What is the maximum number of characters allowed for the name printed on the ATM card?

<p>21 characters (B)</p> Signup and view all the answers

Who bears the liability for unauthorized use of the Card?

<p>The Cardholder (B)</p> Signup and view all the answers

What should a Cardholder do immediately after losing their Card?

<p>Block the Card through available channels (D)</p> Signup and view all the answers

What happens if DOP determines that the required security steps for the Card were not followed?

<p>Cardholder bears financial liability on the lost Card (C)</p> Signup and view all the answers

How are transaction records generated by an ATM binding on the Cardholder?

<p>They are binding unless verified otherwise (B)</p> Signup and view all the answers

What must a Cardholder do to close their designated account?

<p>Submit an application in writing and surrender the Card (A)</p> Signup and view all the answers

What is the renewal policy for the Card upon expiry?

<p>DOP will automatically renew the card, free of cost (B)</p> Signup and view all the answers

What will happen to the Cardholder's account if they make transactions at non-DOP ATMs beyond permissible limits?

<p>Additional charges will be debited from the account (A)</p> Signup and view all the answers

When is the Card valid until?

<p>The last day of the month of expiry (D)</p> Signup and view all the answers

What is the responsibility of the Cardholder regarding the misuse of their PIN/OTP?

<p>The Cardholder must ensure their PIN/OTP remains confidential. (A)</p> Signup and view all the answers

What does the acronym DOP stand for in this context?

<p>Department of Posts (C)</p> Signup and view all the answers

What action can DOP take regarding the ATM card?

<p>DOP can cancel the card without providing a reason. (C)</p> Signup and view all the answers

Which statement is true regarding the DOP ATM Card?

<p>The card must be returned to DOP upon request. (C)</p> Signup and view all the answers

What happens if a Cardholder fails to maintain sufficient funds in their account?

<p>They may face issues with making withdrawals. (A)</p> Signup and view all the answers

What should the Cardholder do with the PIN/OTP to help protect it?

<p>Not record it in any form. (A)</p> Signup and view all the answers

Which of these responsibilities does NOT belong to the Cardholder?

<p>Recovering funds for unauthorized transactions. (A)</p> Signup and view all the answers

What does the Cardholder agree to regarding transactions executed online?

<p>They accept that transactions are binding once executed. (B)</p> Signup and view all the answers

What happens to the annual fee for the Card after it is debited?

<p>It is non-refundable. (C)</p> Signup and view all the answers

What is required of a Cardholder regarding the designated account?

<p>They must maintain a minimum balance as stipulated by DOP. (D)</p> Signup and view all the answers

Under what condition can the use of the Card be terminated without notice?

<p>Upon the death of the cardholder. (C)</p> Signup and view all the answers

What responsibility does the Cardholder have regarding cash withdrawals from an ATM?

<p>They must ensure a sufficient balance is available. (D)</p> Signup and view all the answers

What right does DOP have concerning the Card applications?

<p>DOP can refuse any application without providing a reason. (D)</p> Signup and view all the answers

What may DOP do if the cardholder becomes bankrupt?

<p>Terminate the use of the Card without notice. (B)</p> Signup and view all the answers

What can DOP do regarding the facilities associated with the Card?

<p>They can introduce new facilities or remove existing ones. (A)</p> Signup and view all the answers

What must happen to the Card if DOP requests its surrender?

<p>The cardholder must comply with the request. (B)</p> Signup and view all the answers

Flashcards

ATM Card Request

Request for obtaining or replacing an ATM card issued by the Post Office Savings Bank, including linking for Internet/Mobile/SMS banking.

Primary Account

The main savings account linked to the ATM card application.

CIF ID

A Customer Identification Number crucial for account identification at the Post Office Savings Bank.

Account ID

A specific number for tracking the particular account with the Post Office Savings Bank.

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Mobile Banking

Using a mobile phone and a mobile banking app to access transaction features.

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Internet Banking

Online banking services available on account from personal computer or laptop.

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SMS Banking

Receiving account updates via text messages on a mobile phone.

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Joint Account Holder

A person who is named on an account along with the primary holder, providing shared access to the account.

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DOP ATM Card

An ATM card issued by the Department of Posts (DOP).

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Cardholder Responsibility

The cardholder is solely responsible for all transactions and security of the PIN/OTP.

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PIN/OTP Security

Cardholders must keep their PIN/OTP secret and not share it with others.

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DOP Card Ownership

The Department of Posts owns the ATM card and can reclaim it.

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Card Cancellation

DOP can cancel the ATM card at any time without reason.

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Transaction Responsibility

The cardholder is responsible for transactions made through the ATM card or online banking.

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No Third-Party Access

Cardholders cannot give access to their card to anyone else.

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PIN/OTP Verification

DOP only verifies transactions using the PIN/OTP.

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Cardholder Liability

The Cardholder is fully responsible for the security and unauthorized use of their card.

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Card Blocking

Immediately report a lost or stolen card to the Post Office.

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ATM Failure Liability

DOP (Post Office) is not liable for any losses due to ATM malfunction.

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Transaction Records

ATM and POS transaction records are binding unless corrected by DOP.

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Account Closure

To close an account, submit a written request and surrender the card.

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Card Validity

The card's validity is shown on the card itself and is the last day of the expiry month.

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Card Renewal

Your card will be automatically renewed upon expiry, usually for free.

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Transaction Charges

Additional charges may occur for transactions made outside DOP's ATM network.

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Annual Fee

A fee charged yearly for the ATM card; non-refundable.

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Minimum Balance

The required lowest balance to avoid penalties.

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Card Issue Fee

Additional fee for obtaining or reissuing an ATM card.

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Transaction Fees

Fees for transactions conducted using the ATM card.

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DOP

The issuing authority, likely a bank.

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ATM Withdrawal

Withdrawing cash using the ATM card.

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Termination of Card

End of card services.

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KYC Verification

Verification process for customer identity

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Study Notes

ATM/Internet/Mobile/SMS Banking Request Form

  • Form used for requesting ATM card, internet banking, mobile banking, or SMS banking services from a Post Office.
  • Form must be filled out completely and legibly in block letters.
  • Applicant's name (first, middle, last) is required.
  • Applicant can request a new ATM card, replacement card, or personalized card.
  • Options for linking secondary accounts, ATM card PINs, and internet/mobile banking are available.
  • Date of birth, mobile number, email, and PAN number are required.
  • Mother's maiden name is needed.
  • Request type (instant ATM, replacement, etc.) should be specified.
  • Name to appear on the card should be accurately listed.
  • For closing accounts, provide the last 4 digits of the card number.
  • Internet banking is mandatory for mobile banking services.
  • Signature of applicant is necessary.
  • KYC verification (customer identity verification) is required.

Terms and Conditions (ATM card)

  • ATM card belongs to the Post Office (DOP).
  • DOP can cancel the card without notice.
  • The card is non-transferable.
  • Cardholder is responsible for PIN/OTP security.
  • DOP is not liable for unauthorized use of the card.
  • Cardholder is responsible for the card's security.
  • Lost or stolen cards result in financial liability for the holder.
  • DOP has the power to debit the account for withdrawals.
  • Service charges may be applied and are listed on the website (www.indiapost.gov.in).
  • Transaction records are binding on the cardholder.
  • Accounts can be closed by submitting a written request and returning the card.
  • Validity and renewal terms are listed on the card.
  • Toll-free help line available (1800-425-2440).
  • Transaction charges apply for ATM use at non-DOP ATMs.
  • Annual card fees are non-refundable.
  • Minimum account balance may be required.
  • DOP can change terms and conditions.
  • Card usage may be terminated under specific circumstances (death, bankruptcy).
  • ATMs are for withdrawing cash from the existing account balance.

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Related Documents

Post Office ATM Card Request Form PDF

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