Podcast
Questions and Answers
What year was Atlantic Fantastic founded?
What year was Atlantic Fantastic founded?
Atlantic Fantastic primarily uses steam power for its vessels.
Atlantic Fantastic primarily uses steam power for its vessels.
False (B)
Who is the founder of Atlantic Fantastic?
Who is the founder of Atlantic Fantastic?
Lisa Shipton
The minimum age for travellers with Atlantic Fantastic is _____ years.
The minimum age for travellers with Atlantic Fantastic is _____ years.
Signup and view all the answers
Match the following terms with their descriptions:
Match the following terms with their descriptions:
Signup and view all the answers
What is required of passengers before they can board a vessel?
What is required of passengers before they can board a vessel?
Signup and view all the answers
Last-minute bookings can receive refunds if training is not completed.
Last-minute bookings can receive refunds if training is not completed.
Signup and view all the answers
Where does Atlantic Fantastic primarily operate?
Where does Atlantic Fantastic primarily operate?
Signup and view all the answers
Passengers must create an account to express interest in a scheduled _____ of Atlantic Fantastic.
Passengers must create an account to express interest in a scheduled _____ of Atlantic Fantastic.
Signup and view all the answers
Who checks the suitability of the group for a journey?
Who checks the suitability of the group for a journey?
Signup and view all the answers
What is the first step in the booking process after the administrator approves the booking?
What is the first step in the booking process after the administrator approves the booking?
Signup and view all the answers
The training sessions are currently managed through a fully digital system.
The training sessions are currently managed through a fully digital system.
Signup and view all the answers
What information must the account holder provide for each member of the group?
What information must the account holder provide for each member of the group?
Signup and view all the answers
The company intends to __________ its training documentation process.
The company intends to __________ its training documentation process.
Signup and view all the answers
Match the issues faced by the company with their consequences:
Match the issues faced by the company with their consequences:
Signup and view all the answers
Which responsibility does the vessel's captain have after training is complete?
Which responsibility does the vessel's captain have after training is complete?
Signup and view all the answers
The company has decided not to investigate the recent data breach incident.
The company has decided not to investigate the recent data breach incident.
Signup and view all the answers
Identify the two countries mentioned where the training centers are located.
Identify the two countries mentioned where the training centers are located.
Signup and view all the answers
The company plans to integrate __________ features into the updated training system.
The company plans to integrate __________ features into the updated training system.
Signup and view all the answers
What prompted the company to terminate their contract with the catering company?
What prompted the company to terminate their contract with the catering company?
Signup and view all the answers
Study Notes
Atlantic Fantastic: Operations and Challenges
-
Company Overview: Atlantic Fantastic is a marine cruise company operating in the northern Atlantic, primarily sailing between the UK and the US. Founded in 2002, the company focuses on sustainable, modern sailing vessels.
-
Customer Base: Primarily caters to corporate team-building events, but also sees growth in small group and family bookings due to rising eco-awareness.
-
Booking Process: Customers first express interest online, providing party details, ages, nationalities, and accessibility needs. A safety administrator evaluates suitability. Full booking details, including necessary documents, accessibility/dietary requirements, and emergency contacts, are then entered. Training courses are arranged.
-
Training Requirements: Customers are required to undergo training before sailing. Training is done at centres in the UK and USA. Participants must be at least 16 and need a responsible adult if under 18. Safety training completion is currently a paper-based system overseen by vessel captains. Training needs to be completed at least a week before departure.
-
Safety Issues: A recent incident involved a briefcase with training documents containing personal information being found in a Plymouth bar. This had inappropriate descriptions of accessibility restrictions for trainees. Another issue involved a catering company in Florida obtaining and potentially selling guest information.
-
System Issues: The company is moving from a paper-based training system to a digital platform. This will integrate with the existing booking system. The current paper process for training has led to delayed departures and security concerns, and a lack of digital record keeping for training.
-
Technology Initiatives: The new system will include online training materials, automated progress recording, automatic test result collation, and certificate issuance. The director wants to incorporate artificial intelligence.
-
Future Directions: The company is prioritizing the digitization of the training process, to better integrate safety training with booking and improve security aspects. Staff training and consulting experts are considered.
Studying That Suits You
Use AI to generate personalized quizzes and flashcards to suit your learning preferences.
Description
Explore the operational framework and challenges faced by Atlantic Fantastic, a marine cruise company in the northern Atlantic. Learn about their focus on sustainability, customer demographics, and the comprehensive booking and training processes.
