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Questions and Answers
What distinguishes assertive behavior from passive behavior?
What distinguishes assertive behavior from passive behavior?
Which distance is considered the most appropriate for assertive communication in Western society?
Which distance is considered the most appropriate for assertive communication in Western society?
What is an indicator of passive behavior during a conversation?
What is an indicator of passive behavior during a conversation?
What should you do to enhance assertiveness when speaking with someone?
What should you do to enhance assertiveness when speaking with someone?
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Which statement about body language is correct?
Which statement about body language is correct?
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Study Notes
Assertiveness in Aviation Maintenance
- Assertiveness is expressing feelings, opinions, and needs positively and productively.
- Passivity involves going with the flow and avoiding conflict, often becoming a victim.
- Aggressiveness is demanding one's way, causing conflict and potentially harming others.
- Assertiveness balances passive and aggressive behaviors.
Assertive Communication Techniques
- Eye Contact: Appropriate eye contact (1.5-3 feet) is crucial; too little is passive, too much aggressive.
- Body Language: Use appropriate body language, like natural hand gestures; minimizing hand movements or large gestures can be passive or aggressive.
- Verbal Communication: State your concerns clearly, support your statements with facts and consequences, and offer a solution. In a workplace, solutions help make the supervisor's job easier. Finish by inviting a response to show willingness to listen and understand.
- Conversation Planning: Plan the approach ahead of time. Get the person's attention and minimize interruptions.
Aviation Safety
- Safety is paramount in aviation.
- Maintaining assertiveness helps resolve safety issues.
- Pressure, stress, fatigue, and poor working conditions can impact safety.
- Assertively challenging unsafe norms and situations enhances safety.
- Poor working conditions or lack of resources need to be voiced assertively.
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Description
This quiz explores the concept of assertiveness in aviation maintenance, highlighting the importance of effective communication. It covers techniques such as eye contact, body language, and verbal communication to foster a positive work environment. Understanding assertiveness can help maintenance professionals express their needs without conflict.
