Podcast
Questions and Answers
What is the purpose of the arrival chronology?
What is the purpose of the arrival chronology?
- To categorize the stages of the arrival process (correct)
- To categorize the stages of the check-out process
- To analyze the stages of the front office department
- To analyze the stages of the reservation process
Which department comes into contact with hotel guests during the arrival process?
Which department comes into contact with hotel guests during the arrival process?
- Food and beverage department
- Front office department (correct)
- Maintenance department
- Housekeeping department
Who are the first employees to greet hotel guests during arrival?
Who are the first employees to greet hotel guests during arrival?
- Housekeeping staff
- Front desk agents
- Maintenance workers
- Uniformed services members (correct)
What is the role of valet parking during the arrival process?
What is the role of valet parking during the arrival process?
In large hotels, who are usually the first to greet arriving guests?
In large hotels, who are usually the first to greet arriving guests?
Which report provides information on cash and credit card receipts and withdrawals?
Which report provides information on cash and credit card receipts and withdrawals?
Which report lists the revenue generated through various agencies and bodies such as travel agents, corporate organizations, and Internet booking?
Which report lists the revenue generated through various agencies and bodies such as travel agents, corporate organizations, and Internet booking?
Which report contains all the tax information on reservation revenue and other POS revenues such as value-added tax (VAT), luxury tax, and service tax?
Which report contains all the tax information on reservation revenue and other POS revenues such as value-added tax (VAT), luxury tax, and service tax?
Which report gives a snapshot or details of the days when accommodations are occupied, the days when the accommodations are available, as well as check-ins, checkouts, no-shows, and cancellations?
Which report gives a snapshot or details of the days when accommodations are occupied, the days when the accommodations are available, as well as check-ins, checkouts, no-shows, and cancellations?
Which report provides a detailed list of cashier activity of cash influx and outflux, credit cards, and PMS totals?
Which report provides a detailed list of cashier activity of cash influx and outflux, credit cards, and PMS totals?
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Study Notes
Arrival Process in Hotels
- The arrival chronology manages the sequence of events and actions to ensure a smooth guest experience upon arrival.
- The front office department interacts directly with hotel guests during the arrival process.
- Front desk staff are typically the first employees to greet guests upon their arrival.
- Valet parking plays a crucial role by providing convenient vehicle handling for guests, enhancing the overall arrival experience.
Initial Guest Interaction
- In large hotels, bell staff or porters are usually the first points of contact, assisting with luggage and guiding guests.
Financial and Revenue Reports
- The cash and credit card report summarizes all cash and credit card receipts as well as withdrawals, crucial for financial tracking.
- The revenue report highlights income generated from various sources, including travel agents, corporations, and online bookings.
- A tax report contains essential information regarding taxes on reservation revenue and other point-of-sale revenues, including VAT, luxury tax, and service tax.
Occupancy and Activity Reports
- The occupancy report provides comprehensive details on accommodation status, including occupied days, available days, check-ins, checkouts, no-shows, and cancellations.
- The cashier activity report presents a detailed account of cash movements, credit transactions, and totals from the Property Management System (PMS).
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