10 Questions
What is the purpose of the arrival chronology?
To categorize the stages of the arrival process
Which department comes into contact with hotel guests during the arrival process?
Front office department
Who are the first employees to greet hotel guests during arrival?
Uniformed services members
What is the role of valet parking during the arrival process?
To allow guests to leave their vehicle by the front door
In large hotels, who are usually the first to greet arriving guests?
Valet attendants
Which report provides information on cash and credit card receipts and withdrawals?
Night Audit Counter Report
Which report lists the revenue generated through various agencies and bodies such as travel agents, corporate organizations, and Internet booking?
Night Audit Revenue Report
Which report contains all the tax information on reservation revenue and other POS revenues such as value-added tax (VAT), luxury tax, and service tax?
Night Audit Tax Report
Which report gives a snapshot or details of the days when accommodations are occupied, the days when the accommodations are available, as well as check-ins, checkouts, no-shows, and cancellations?
Night Audit Accommodation Report
Which report provides a detailed list of cashier activity of cash influx and outflux, credit cards, and PMS totals?
Cashier's Report
Test your knowledge on the arrival chronology in hotel registration processes. This quiz will assess your understanding of the stages a transient or group guest goes through upon arrival to a hotel and how it affects the front office department's interaction with the guest.
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