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Are You Up to Speed on Tech Mahindra's Delivery Plan for UPS Back Office Service...

7 Questions

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Are You Up to Speed on Tech Mahindra's Delivery Plan for UPS Back Office Service...

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Questions and Answers

What is the scope of Tech Mahindra's services for UPS customers?

Providing sales services

Providing customer service

Handling and resolving inbound and outbound calls and inquiries (correct)

Providing billing services

Which languages will Tech Mahindra's services be offered in for UPS customers?

English, Portuguese, Russian, and Arabic

English, Spanish, French, and Mandarin

English, Japanese, Korean, and Hindi

English, Spanish, Italian, and German (correct)

What is the accuracy rating that Tech Mahindra is expected to maintain for UPS customers?

100%

97% (correct)

90%

95%

How often will KPI targets be published for Tech Mahindra's services for UPS customers?

Weekly Signup and view all the answers

What is the required technology uptime for Tech Mahindra's services for UPS customers?

99% Signup and view all the answers

Which of the following services is excluded from the scope of Tech Mahindra's services for UPS customers?

Billing Signup and view all the answers

When can additional hours be required for Tech Mahindra's services for UPS customers?

During peak seasons Signup and view all the answers

Study Notes

The Delivery Plan specifies requirements for a quality management system to consistently provide services and improve customer satisfaction.
Tech Mahindra will provide Data Key Entry & Back Office service for UPS customers.
The services will be offered in English, Spanish, Italian, and German, and will be available 24/7.
The scope includes handling and resolving inbound and outbound calls and inquiries.
Tech Mahindra will maintain pre-determined quality standards and KPIs, including a 97% accuracy rating.
KPI targets may be subject to review/improvement and will be published on a daily/weekly/monthly basis.
Technology uptime should be >99%.
No changes to performance standards will be effective unless agreed upon in writing by both parties.
Billing, customer service, and sales are excluded from the scope.
Additional hours may be required during peak seasons.

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Description

Think you know about Tech Mahindra's delivery plan for Data Key Entry & Back Office services for UPS customers? Test your knowledge with our quiz! This quiz will cover the requirements for a quality management system, available languages, scope of services, quality standards and KPIs, technology uptime, and more. Show off your expertise and take the quiz now!