Are You Up-to-Date on CML's Guest Pass Service?

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What is the process for issuing a guest pass to an Ohio resident who refuses to sign up for a library card?

Ask for photo ID and issue a guest pass if they do not have a library card

Issue a guest pass without asking for photo ID

Ask for photo ID, perform a patron record search in Polaris to verify they do not have a library card and are not currently suspended, suggest they sign up for a library card, and issue a guest pass if they refuse (correct)

Issue a guest pass without asking if they have a library card or for photo ID

What should staff do when a customer does not have photo ID to verify their identity?

Ask for their name and issue a guest pass without verifying if they have a library card or are suspended

Ask for their name and issue a guest pass with a reminder to bring their card or ID with them next time if they do have a card

Issue a guest pass without verifying their identity

Ask for their name and perform a patron record search in Polaris to ensure they do not have a library card and are not currently suspended, and provide a guest pass if they do not have a card (correct)

What assistance is available to customers who express a hardship in obtaining photo ID?

Only free photo ID cards for military veterans are available

Only state ID vouchers are available

No assistance is available

State ID vouchers and free photo ID cards for military veterans (correct)

What should staff do before issuing a guest pass to a customer?

Ask for photo ID and verify they do not already have a card and are not suspended from the library Signup and view all the answers

What should staff do if a customer refuses to sign up for a library card?

Issue a guest pass after verifying their identity and checking if they already have a card or are suspended Signup and view all the answers

What assistance is available for individuals in need of a State of Ohio identification card?

State ID vouchers Signup and view all the answers

Are You Up-to-Date on CML's Guest Pass Service?

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Questions and Answers

What is the process for issuing a guest pass to an Ohio resident who refuses to sign up for a library card?

What should staff do when a customer does not have photo ID to verify their identity?

What assistance is available to customers who express a hardship in obtaining photo ID?

What should staff do before issuing a guest pass to a customer?

What should staff do if a customer refuses to sign up for a library card?

What assistance is available for individuals in need of a State of Ohio identification card?

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