Are You Up-to-Date on CML's Guest Pass Service?
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Questions and Answers

What is the process for issuing a guest pass to an Ohio resident who refuses to sign up for a library card?

  • Ask for photo ID and issue a guest pass if they do not have a library card
  • Issue a guest pass without asking for photo ID
  • Ask for photo ID, perform a patron record search in Polaris to verify they do not have a library card and are not currently suspended, suggest they sign up for a library card, and issue a guest pass if they refuse (correct)
  • Issue a guest pass without asking if they have a library card or for photo ID

    • What should staff do when a customer does not have photo ID to verify their identity?

  • Ask for their name and issue a guest pass without verifying if they have a library card or are suspended
  • Ask for their name and issue a guest pass with a reminder to bring their card or ID with them next time if they do have a card
  • Issue a guest pass without verifying their identity
  • Ask for their name and perform a patron record search in Polaris to ensure they do not have a library card and are not currently suspended, and provide a guest pass if they do not have a card (correct)

    • What assistance is available to customers who express a hardship in obtaining photo ID?

  • Only free photo ID cards for military veterans are available
  • Only state ID vouchers are available
  • No assistance is available
  • State ID vouchers and free photo ID cards for military veterans (correct)

    • What should staff do before issuing a guest pass to a customer?

    <p>Ask for photo ID and verify they do not already have a card and are not suspended from the library</p> Signup and view all the answers

    What should staff do if a customer refuses to sign up for a library card?

    <p>Issue a guest pass after verifying their identity and checking if they already have a card or are suspended</p> Signup and view all the answers

    What assistance is available for individuals in need of a State of Ohio identification card?

    <p>State ID vouchers</p> Signup and view all the answers

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