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Questions and Answers
What is the process for issuing a guest pass to an Ohio resident who refuses to sign up for a library card?
What is the process for issuing a guest pass to an Ohio resident who refuses to sign up for a library card?
- Ask for photo ID and issue a guest pass if they do not have a library card
- Issue a guest pass without asking for photo ID
- Ask for photo ID, perform a patron record search in Polaris to verify they do not have a library card and are not currently suspended, suggest they sign up for a library card, and issue a guest pass if they refuse (correct)
- Issue a guest pass without asking if they have a library card or for photo ID
What should staff do when a customer does not have photo ID to verify their identity?
What should staff do when a customer does not have photo ID to verify their identity?
- Ask for their name and issue a guest pass without verifying if they have a library card or are suspended
- Ask for their name and issue a guest pass with a reminder to bring their card or ID with them next time if they do have a card
- Issue a guest pass without verifying their identity
- Ask for their name and perform a patron record search in Polaris to ensure they do not have a library card and are not currently suspended, and provide a guest pass if they do not have a card (correct)
What assistance is available to customers who express a hardship in obtaining photo ID?
What assistance is available to customers who express a hardship in obtaining photo ID?
- Only free photo ID cards for military veterans are available
- Only state ID vouchers are available
- No assistance is available
- State ID vouchers and free photo ID cards for military veterans (correct)
What should staff do before issuing a guest pass to a customer?
What should staff do before issuing a guest pass to a customer?
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What should staff do if a customer refuses to sign up for a library card?
What should staff do if a customer refuses to sign up for a library card?
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What assistance is available for individuals in need of a State of Ohio identification card?
What assistance is available for individuals in need of a State of Ohio identification card?
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