Podcast
Play an AI-generated podcast conversation about this lesson
Questions and Answers
What is the purpose of the email?
What is the purpose of the email?
- To inform the recipient about a promotion and check-in time (correct)
- To apologize for a mistake in a previous stay and offer compensation
- To request feedback on a previous stay
- To confirm a reservation and provide directions
What was the error in the recipient's previous stay at Village Hotel?
What was the error in the recipient's previous stay at Village Hotel?
- The recipient was overcharged for their stay
- The security deposit was not refunded at check-out (correct)
- The recipient's reservation was cancelled without notice
- The room was not available at check-in
What is the offer made to the recipient as compensation for the error in their previous stay?
What is the offer made to the recipient as compensation for the error in their previous stay?
- A free night's stay at Village Hotel
- A discount on their next stay
- A voucher for a free dinner at King's Buffet Restaurant (correct)
- Triple rewards points for their next stay
