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Questions and Answers
Which of the following best describes remote technical support?
Which of the following best describes remote technical support?
- A method of selling technical products to customers
- A method of providing technical assistance to customers in person
- A process of repairing hardware issues on-site
- A way to troubleshoot technical issues remotely (correct)
What is the main advantage of remote technical support?
What is the main advantage of remote technical support?
- It is less efficient than on-site support
- It is more expensive than on-site support
- It can save time and money (correct)
- It requires specialized equipment
Which of the following is a common tool used for remote technical support?
Which of the following is a common tool used for remote technical support?
- Ethernet cable
- Screwdriver
- Remote desktop software (correct)
- Hammer
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