Are You an Expert in Remote Technical Support?
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Questions and Answers

Which of the following best describes remote technical support?

  • A method of selling technical products to customers
  • A method of providing technical assistance to customers in person
  • A process of repairing hardware issues on-site
  • A way to troubleshoot technical issues remotely (correct)

    • What is the main advantage of remote technical support?

  • It is less efficient than on-site support
  • It is more expensive than on-site support
  • It can save time and money (correct)
  • It requires specialized equipment

    • Which of the following is a common tool used for remote technical support?

  • Ethernet cable
  • Screwdriver
  • Remote desktop software (correct)
  • Hammer

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