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Questions and Answers
What is the recommended approach for dealing with repetitive cases?
What is the recommended approach for dealing with repetitive cases?
- Simplifying and pre-structuring formats for processing them (correct)
- Sending them to other departments for processing
- Ignoring them and focusing on more urgent cases
- Developing complex and customized formats for each case
What should be the priority when dealing with receipts?
What should be the priority when dealing with receipts?
- Examining and disposing of cases in the least possible time
- Using knowledge management tools to locate and collect related files
- Checking enclosures and obtaining them promptly if missing
- Prioritizing receipts based on urgency grading (correct)
What should be done if other sections are concerned with a receipt?
What should be done if other sections are concerned with a receipt?
- Send them relevant extracts for necessary action (correct)
- Send them irrelevant extracts for unnecessary action
- Ignore them and proceed with processing the receipt
- Keep them in the dark about the receipt
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Study Notes
- Action on receipts should result in speedy and correct decision-making.
- Paperwork should be kept to a minimum.
- Cases should be examined and disposed of in the least possible time.
- Simplified and pre-structured formats should be developed for processing repetitive cases.
- Dealing officers should prioritize receipts based on urgency grading.
- Enclosures should be checked and obtained promptly if missing.
- Other sections concerned with a receipt should be sent relevant extracts for necessary action.
- Knowledge management tools should be used to locate and collect other files or papers related to the receipt.
- Issues involved in the receipt should be identified and examined based on functional approach to noting.
- The file should be submitted to the officer as per the channel of submission.
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