Are You a Quality Expert?

• Quality can be defined and measured, but it is also in the eye of the beholder.
• Customers ultimately define quality with the total quality approach.
• Perceived quality is a major factor in making distinctions in the marketplace.
• Quality has different criteria that change continually, and different people value them differently.
• Quality involves meeting or exceeding customer expectations.
• Quality applies to products, services, people, processes, and environments.
• Quality is an ever-changing state.
• Quality can help produce superior value.
• Gas mileage is an important criterion in judging the quality of modern automobiles.
• Consumers were more likely to concern themselves with horsepower, cubic inches, and acceleration rates than with gas mileage in the past.

Test your knowledge of quality and its different aspects with this informative quiz! From the total quality approach to the ever-changing state of quality, this quiz will challenge your understanding of what quality means and how it applies to various areas of life. Whether you're interested in products, services, people, processes, or environments, this quiz has something for you. So put your thinking cap on and see how much you really know about quality!