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Questions and Answers
Which of the following is true about quality?
Which of the following is true about quality?
- Quality applies only to products, not services.
- Quality is a constant state that never changes.
- Quality can only be defined, not measured
- Quality is subjective and varies from person to person. (correct)
What is the total quality approach?
What is the total quality approach?
- A process for improving horsepower and acceleration rates.
- A method of measuring gas mileage in automobiles.
- A way for customers to define quality. (correct)
- A system for evaluating environmental quality.
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Study Notes
- Quality can be defined and measured, but it is also in the eye of the beholder.
- Customers ultimately define quality with the total quality approach.
- Perceived quality is a major factor in making distinctions in the marketplace.
- Quality has different criteria that change continually, and different people value them differently.
- Quality involves meeting or exceeding customer expectations.
- Quality applies to products, services, people, processes, and environments.
- Quality is an ever-changing state.
- Quality can help produce superior value.
- Gas mileage is an important criterion in judging the quality of modern automobiles.
- Consumers were more likely to concern themselves with horsepower, cubic inches, and acceleration rates than with gas mileage in the past.
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