Are You a Promoter?

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Questions and Answers

On a scale from 0 to 10, what question does the Net Promoter System (NPS) ask customers?

How likely would you be to recommend our company to a friend.

Who invented the Net Promoter System (NPS)?

Reichheld

How long ago was the Net Promoter System (NPS) first written about in HBR?

almost 20 years ago

What percentage of the Fortune 1000 currently use the Net Promoter System (NPS)?

<p>two-thirds</p> Signup and view all the answers

What challenge does the Net Promoter System (NPS) solve that financial systems fail to address?

<p>Financials can't tell us when our work has improved customers' lives.</p> Signup and view all the answers

On a scale from 0 to 10, how likely would you be to recommend our company to a friend?

<p>Net Promoter Score (NPS)</p> Signup and view all the answers

What vital challenge does the Net Promoter System (NPS) solve that financial systems fail to address?

<p>Measuring customer satisfaction and improvement</p> Signup and view all the answers

When was the Net Promoter System (NPS) first written about in HBR?

<p>December 2003</p> Signup and view all the answers

Who invented the Net Promoter System (NPS)?

<p>Reichheld</p> Signup and view all the answers

What percentage of the Fortune 1000 currently use the Net Promoter System (NPS)?

<p>Two-thirds</p> Signup and view all the answers

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