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Questions and Answers
What is the most appropriate action to take when a patient's relative expresses concern about their care?
What is the most appropriate action to take when a patient's relative expresses concern about their care?
- Suggest she speaks to the patient family liaison department in the hospital for advice
- Inform your tutor and the nurses working on the ward about her concerns
- Tell her you also have concerns about the nurses and encourage her to make a complaint
- Explore her concerns and attempt to alleviate any misunderstandings (correct)
Who should you inform if a patient's relative expresses concern about the care their relative is receiving?
Who should you inform if a patient's relative expresses concern about the care their relative is receiving?
- The patient's family
- The patient's doctor
- The hospital administration
- Your tutor and the nurses working on the ward (correct)
What should you tell a patient's relative who is considering making a formal complaint about the care their relative is receiving?
What should you tell a patient's relative who is considering making a formal complaint about the care their relative is receiving?
- Explore her concerns and attempt to alleviate any misunderstandings
- Tell her you will check with the team about what has been going on but a formal complaint won’t make any difference
- Suggest she speaks to the patient family liaison department in the hospital for advice (correct)
- Encourage her to make a formal complaint
