3 Questions
What is the most appropriate action to take when a patient's relative expresses concern about their care?
Explore her concerns and attempt to alleviate any misunderstandings
Who should you inform if a patient's relative expresses concern about the care their relative is receiving?
Your tutor and the nurses working on the ward
What should you tell a patient's relative who is considering making a formal complaint about the care their relative is receiving?
Suggest she speaks to the patient family liaison department in the hospital for advice
"Test Your Professionalism: Handling Complaints from Patients' Relatives on a Ward" - Are you a healthcare professional who knows how to handle difficult situations with patients' families? Take this quiz and learn how to rank appropriate actions, including exploring concerns and seeking advice from superiors, when faced with a distressed patient's relative considering a formal complaint. Keywords: healthcare, professionalism, complaints, patients' relatives.
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