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Are You a Pro at Handling Patient Complaints?

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Are You a Pro at Handling Patient Complaints?

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Questions and Answers

What is the most appropriate action to take when a patient's relative expresses concern about their care?

Suggest she speaks to the patient family liaison department in the hospital for advice

Inform your tutor and the nurses working on the ward about her concerns

Tell her you also have concerns about the nurses and encourage her to make a complaint

Explore her concerns and attempt to alleviate any misunderstandings (correct)

Who should you inform if a patient's relative expresses concern about the care their relative is receiving?

The patient's family

The patient's doctor

The hospital administration

Your tutor and the nurses working on the ward (correct)

What should you tell a patient's relative who is considering making a formal complaint about the care their relative is receiving?

Explore her concerns and attempt to alleviate any misunderstandings

Tell her you will check with the team about what has been going on but a formal complaint won’t make any difference

Suggest she speaks to the patient family liaison department in the hospital for advice (correct)

Encourage her to make a formal complaint

Are You a Pro at Handling Patient Complaints?

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Questions and Answers

What is the most appropriate action to take when a patient's relative expresses concern about their care?

Who should you inform if a patient's relative expresses concern about the care their relative is receiving?

What should you tell a patient's relative who is considering making a formal complaint about the care their relative is receiving?

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