Are You a Conflict Management Pro?
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Questions and Answers

What is conflict in the workplace?

  • A competition between employees to reach a goal
  • A negotiation between a supervisor and subordinate
  • A physical altercation between coworkers
  • A disagreement between two or more individuals (correct)

    • What percentage of employees experience conflict on their jobs?

  • 95%
  • 75%
  • 85% (correct)
  • 65%

    • What is the difference between functional and dysfunctional conflict?

  • Functional conflict results in increased performance, while dysfunctional conflict keeps people from working together. (correct)
  • Functional conflict is always moderate, while dysfunctional conflict is severe.
  • Functional conflict is caused by misperceptions, while dysfunctional conflict is not.
  • Functional conflict keeps people from working together, while dysfunctional conflict results in increased performance.

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