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Questions and Answers
What is the purpose of using empathy when delivering bad news?
What is the purpose of using empathy when delivering bad news?
- To make the bad news sound worse
- To avoid delivering the bad news altogether
- To make the recipient feel guilty
- To soften the blow of the bad news (correct)
Why is directness important when delivering bad news?
Why is directness important when delivering bad news?
- To make the message less clear
- To avoid hurting the recipient's feelings
- To avoid confusion or misunderstanding (correct)
- To make the recipient feel guilty
Which of the following is NOT one of the effective performance management styles mentioned in the text?
Which of the following is NOT one of the effective performance management styles mentioned in the text?
- Goal-setting
- Recognition
- Feedback
- Micromanagement (correct)
Which of the following is a key benefit of using the 360-degree feedback approach in performance management?
Which of the following is a key benefit of using the 360-degree feedback approach in performance management?
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Which of the following is NOT a common mistake in performance management mentioned in the text?
Which of the following is NOT a common mistake in performance management mentioned in the text?
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