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Are You a Bad News Expert?
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Are You a Bad News Expert?

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@InsightfulAffection

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Questions and Answers

What is the purpose of using empathy when delivering bad news?

  • To make the bad news sound worse
  • To avoid delivering the bad news altogether
  • To make the recipient feel guilty
  • To soften the blow of the bad news (correct)

    • Why is directness important when delivering bad news?

  • To make the message less clear
  • To avoid hurting the recipient's feelings
  • To avoid confusion or misunderstanding (correct)
  • To make the recipient feel guilty

    • Which of the following is NOT one of the effective performance management styles mentioned in the text?

  • Goal-setting
  • Recognition
  • Feedback
  • Micromanagement (correct)

    • Which of the following is a key benefit of using the 360-degree feedback approach in performance management?

    <p>It allows for anonymous feedback</p> Signup and view all the answers

    Which of the following is NOT a common mistake in performance management mentioned in the text?

    <p>Providing too much recognition</p> Signup and view all the answers

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