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Are You a Bad News Expert?

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Questions and Answers

What is the purpose of using empathy when delivering bad news?

To make the bad news sound worse

To avoid delivering the bad news altogether

To make the recipient feel guilty

To soften the blow of the bad news (correct)

Why is directness important when delivering bad news?

To make the message less clear

To avoid hurting the recipient's feelings

To avoid confusion or misunderstanding (correct)

To make the recipient feel guilty

Which of the following is NOT one of the effective performance management styles mentioned in the text?

Goal-setting

Recognition

Feedback

Micromanagement (correct)

Which of the following is a key benefit of using the 360-degree feedback approach in performance management?

<p>It allows for anonymous feedback</p> Signup and view all the answers

Which of the following is NOT a common mistake in performance management mentioned in the text?

<p>Providing too much recognition</p> Signup and view all the answers

Are You a Bad News Expert?

Choose a study mode

Podcast

Questions and Answers

What is the purpose of using empathy when delivering bad news?

Why is directness important when delivering bad news?

Which of the following is NOT one of the effective performance management styles mentioned in the text?

Which of the following is a key benefit of using the 360-degree feedback approach in performance management?

Which of the following is NOT a common mistake in performance management mentioned in the text?

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