Appointment Setting Training: Essential Skills for Success
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What is the role of a CRM (Customer Relationship Management) system in appointment setting?

  • To provide product/service training
  • To generate leads
  • To store and manage contact information for potential clients (correct)
  • To conduct sales presentations

    • If a prospect says 'Do Not Call', what should you do?

  • Ask for a more suitable time to talk and confirm the reschedule
  • Hang up and call back later pretending to be disconnected
  • Persevere and continue the sales pitch
  • Apologize for the inconvenience and offer to remove their number (correct)

    • What is the most important piece of advice the text gives for the realtor's approach?

  • Gather the seller's name and phone number
  • Avoid giving yes or no options (correct)
  • Provide a free home valuation
  • Follow up with the seller via text or email

    • Showing genuine concern for the caller's problems or interests can lead to stronger relationships and higher ______ rates. It's conversion or _ H _ _

    <p>show</p> Signup and view all the answers

    Match the best cold calling response to the common responses. **Start with an option from the left column first and find the best or matching response from the right, keep going left and then match it to the right until you have selected all items and then Submit.

    <p>&quot;Not interested&quot; = &quot;...and what would be the right price for you?&quot; &quot;Not Looking to Buy or Sell&quot; = &quot;I see but if you were, what would be the biggest motivation?&quot; &quot;For the right price&quot; = &quot;I understand, but before I go...&quot; &quot;I already have an agent&quot; = Respect the relationship, but offer assistance should it be needed in the future.</p> Signup and view all the answers

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