Podcast
Questions and Answers
What is the maximum warranty period extension offered by AppleCare+?
What is the maximum warranty period extension offered by AppleCare+?
- 1 year
- 4 years
- 3 years
- 2 years (correct)
Which Apple warranty option does not provide 24/7 priority technical support?
Which Apple warranty option does not provide 24/7 priority technical support?
- AppleCare Protection Plan
- AppleCare+ with Theft and Loss
- Apple Limited Warranty (correct)
- AppleCare+
What is the service fee for other damage under AppleCare+?
What is the service fee for other damage under AppleCare+?
- $149
- $99 (correct)
- $29
- $49
Which Apple warranty option covers theft and loss?
Which Apple warranty option covers theft and loss?
How many incidents of accidental damage are covered under AppleCare+?
How many incidents of accidental damage are covered under AppleCare+?
What is the deductible fee for iPhone under AppleCare+ with Theft and Loss?
What is the deductible fee for iPhone under AppleCare+ with Theft and Loss?
Which Apple warranty option is a standard warranty?
Which Apple warranty option is a standard warranty?
What is the maximum warranty period extension offered by AppleCare Protection Plan?
What is the maximum warranty period extension offered by AppleCare Protection Plan?
Which Apple warranty option covers accidental damage, but not theft and loss?
Which Apple warranty option covers accidental damage, but not theft and loss?
What is the main purpose of iPhone Trade-in?
What is the main purpose of iPhone Trade-in?
Where can customers trade in their iPhone?
Where can customers trade in their iPhone?
What determines the trade-in value of an iPhone?
What determines the trade-in value of an iPhone?
What is the minimum condition requirement for an iPhone to be eligible for trade-in?
What is the minimum condition requirement for an iPhone to be eligible for trade-in?
What is the maximum trade-in value for newer iPhone models in good condition?
What is the maximum trade-in value for newer iPhone models in good condition?
What can the trade-in credit be used towards?
What can the trade-in credit be used towards?
What happens to any remaining balance after using the trade-in credit?
What happens to any remaining balance after using the trade-in credit?
Flashcards
What is AppleCare+?
What is AppleCare+?
A paid service program extending the warranty period up to 2 years, providing 24/7 priority technical support, covering accidental damage with a service fee, and including repair & replacement of defective parts.
What is the Apple Limited Warranty?
What is the Apple Limited Warranty?
A standard warranty covering repairs and replacements for defects in materials and workmanship for 1 year from purchase. It does not provide priority support or cover accidental damage.
What is the AppleCare Protection Plan?
What is the AppleCare Protection Plan?
A paid service program extending the warranty period up to 3 years, providing 24/7 priority technical support, and covering repair & replacement of defective parts but not accidental damage.
What is AppleCare+ with Theft and Loss?
What is AppleCare+ with Theft and Loss?
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What is the iPhone Trade-in Program?
What is the iPhone Trade-in Program?
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How do I estimate the value of my iPhone for trade-in?
How do I estimate the value of my iPhone for trade-in?
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How do I submit my iPhone for trade-in?
How do I submit my iPhone for trade-in?
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What do I get for trading in my iPhone?
What do I get for trading in my iPhone?
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What iPhone models are eligible for trade-in?
What iPhone models are eligible for trade-in?
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What condition must my iPhone be in for trade-in?
What condition must my iPhone be in for trade-in?
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What factors affect the trade-in value of my iPhone?
What factors affect the trade-in value of my iPhone?
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How can I use the trade-in credit?
How can I use the trade-in credit?
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How is trade-in credit applied to my purchase?
How is trade-in credit applied to my purchase?
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What does AppleCare+ cover in case of accidental damage?
What does AppleCare+ cover in case of accidental damage?
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What does AppleCare+ with Theft and Loss cover?
What does AppleCare+ with Theft and Loss cover?
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Study Notes
Warranty Options
Apple offers various warranty options to provide protection and support for its products:
AppleCare+
- A paid service program that extends the warranty period up to 2 years from the original purchase date
- Provides 24/7 priority technical support
- Covers accidental damage, including up to 2 incidents of accidental damage, each subject to a service fee of 29forscreendamageor29 for screen damage or 29forscreendamageor99 for other damage
- Includes repair and replacement of defective parts
AppleCare Protection Plan
- A paid service program that extends the warranty period up to 3 years from the original purchase date
- Provides 24/7 priority technical support
- Covers repair and replacement of defective parts
- Does not cover accidental damage
Apple Limited Warranty
- A standard warranty that covers repairs and replacements for defects in materials and workmanship for 1 year from the original purchase date
- Does not provide 24/7 priority technical support
- Does not cover accidental damage
AppleCare+ with Theft and Loss
- A paid service program that extends the warranty period up to 2 years from the original purchase date
- Provides 24/7 priority technical support
- Covers accidental damage, including up to 2 incidents of accidental damage, each subject to a service fee of 29forscreendamageor29 for screen damage or 29forscreendamageor99 for other damage
- Covers theft and loss, with a deductible fee of 269foriPhoneand269 for iPhone and 269foriPhoneand229 for iPad
- Includes repair and replacement of defective parts
Note: Prices and service fees may vary depending on the country and region.
iPhone Trade-in Program
- A program that allows customers to trade in their old iPhone for a gift card or credit towards a new iPhone purchase
How it Works
- Use Apple's trade-in tool to estimate the value of your iPhone based on its model, condition, and storage size
- Bring your iPhone to an Apple Store or mail it in using a pre-paid shipping label
- Receive an Apple Gift Card or credit towards a new iPhone purchase
Eligibility
- iPhone models eligible for trade-in: iPhone 8 and later, iPhone 7 and iPhone 7 Plus, iPhone 6s and iPhone 6s Plus, iPhone 6 and iPhone 6 Plus
- Device condition required: Must be in good condition, with no cracks on the screen, and be able to turn on
Trade-in Values
- Values vary depending on the iPhone model, condition, and storage size
- Up to $600 or more for newer models in good condition
- Lower values for older models or those with damage
Using Trade-in Credit
- Can be used towards the purchase of a new iPhone, Apple Watch, or other Apple products
- Credit is applied at the time of purchase, and any remaining balance will be refunded as an Apple Gift Card
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Description
Learn about Apple's warranty options, including AppleCare+, which provides extended warranty and support for Apple products. It covers accidental damage and provides 24/7 priority technical support.
