Podcast
Questions and Answers
What is the maximum warranty period extension offered by AppleCare+?
What is the maximum warranty period extension offered by AppleCare+?
Which Apple warranty option does not provide 24/7 priority technical support?
Which Apple warranty option does not provide 24/7 priority technical support?
What is the service fee for other damage under AppleCare+?
What is the service fee for other damage under AppleCare+?
Which Apple warranty option covers theft and loss?
Which Apple warranty option covers theft and loss?
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How many incidents of accidental damage are covered under AppleCare+?
How many incidents of accidental damage are covered under AppleCare+?
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What is the deductible fee for iPhone under AppleCare+ with Theft and Loss?
What is the deductible fee for iPhone under AppleCare+ with Theft and Loss?
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Which Apple warranty option is a standard warranty?
Which Apple warranty option is a standard warranty?
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What is the maximum warranty period extension offered by AppleCare Protection Plan?
What is the maximum warranty period extension offered by AppleCare Protection Plan?
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Which Apple warranty option covers accidental damage, but not theft and loss?
Which Apple warranty option covers accidental damage, but not theft and loss?
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What is the main purpose of iPhone Trade-in?
What is the main purpose of iPhone Trade-in?
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Where can customers trade in their iPhone?
Where can customers trade in their iPhone?
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What determines the trade-in value of an iPhone?
What determines the trade-in value of an iPhone?
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What is the minimum condition requirement for an iPhone to be eligible for trade-in?
What is the minimum condition requirement for an iPhone to be eligible for trade-in?
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What is the maximum trade-in value for newer iPhone models in good condition?
What is the maximum trade-in value for newer iPhone models in good condition?
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What can the trade-in credit be used towards?
What can the trade-in credit be used towards?
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What happens to any remaining balance after using the trade-in credit?
What happens to any remaining balance after using the trade-in credit?
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Study Notes
Warranty Options
Apple offers various warranty options to provide protection and support for its products:
AppleCare+
- A paid service program that extends the warranty period up to 2 years from the original purchase date
- Provides 24/7 priority technical support
- Covers accidental damage, including up to 2 incidents of accidental damage, each subject to a service fee of 29forscreendamageor29 for screen damage or 29forscreendamageor99 for other damage
- Includes repair and replacement of defective parts
AppleCare Protection Plan
- A paid service program that extends the warranty period up to 3 years from the original purchase date
- Provides 24/7 priority technical support
- Covers repair and replacement of defective parts
- Does not cover accidental damage
Apple Limited Warranty
- A standard warranty that covers repairs and replacements for defects in materials and workmanship for 1 year from the original purchase date
- Does not provide 24/7 priority technical support
- Does not cover accidental damage
AppleCare+ with Theft and Loss
- A paid service program that extends the warranty period up to 2 years from the original purchase date
- Provides 24/7 priority technical support
- Covers accidental damage, including up to 2 incidents of accidental damage, each subject to a service fee of 29forscreendamageor29 for screen damage or 29forscreendamageor99 for other damage
- Covers theft and loss, with a deductible fee of 269foriPhoneand269 for iPhone and 269foriPhoneand229 for iPad
- Includes repair and replacement of defective parts
Note: Prices and service fees may vary depending on the country and region.
iPhone Trade-in Program
- A program that allows customers to trade in their old iPhone for a gift card or credit towards a new iPhone purchase
How it Works
- Use Apple's trade-in tool to estimate the value of your iPhone based on its model, condition, and storage size
- Bring your iPhone to an Apple Store or mail it in using a pre-paid shipping label
- Receive an Apple Gift Card or credit towards a new iPhone purchase
Eligibility
- iPhone models eligible for trade-in: iPhone 8 and later, iPhone 7 and iPhone 7 Plus, iPhone 6s and iPhone 6s Plus, iPhone 6 and iPhone 6 Plus
- Device condition required: Must be in good condition, with no cracks on the screen, and be able to turn on
Trade-in Values
- Values vary depending on the iPhone model, condition, and storage size
- Up to $600 or more for newer models in good condition
- Lower values for older models or those with damage
Using Trade-in Credit
- Can be used towards the purchase of a new iPhone, Apple Watch, or other Apple products
- Credit is applied at the time of purchase, and any remaining balance will be refunded as an Apple Gift Card
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Description
Learn about Apple's warranty options, including AppleCare+, which provides extended warranty and support for Apple products. It covers accidental damage and provides 24/7 priority technical support.
