Apple Warranty Options: AppleCare+

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Questions and Answers

What is the maximum warranty period extension offered by AppleCare+?

2 years

Which Apple warranty option does not provide 24/7 priority technical support?

Apple Limited Warranty

What is the service fee for other damage under AppleCare+?

$99

Which Apple warranty option covers theft and loss?

<p>AppleCare+ with Theft and Loss</p> Signup and view all the answers

How many incidents of accidental damage are covered under AppleCare+?

<p>2 incidents</p> Signup and view all the answers

What is the deductible fee for iPhone under AppleCare+ with Theft and Loss?

<p>$269</p> Signup and view all the answers

Which Apple warranty option is a standard warranty?

<p>Apple Limited Warranty</p> Signup and view all the answers

What is the maximum warranty period extension offered by AppleCare Protection Plan?

<p>3 years</p> Signup and view all the answers

Which Apple warranty option covers accidental damage, but not theft and loss?

<p>AppleCare+</p> Signup and view all the answers

What is the main purpose of iPhone Trade-in?

<p>To trade in an old iPhone for a gift card or credit towards a new iPhone purchase</p> Signup and view all the answers

Where can customers trade in their iPhone?

<p>Apple Stores, Apple.com, and select carriers</p> Signup and view all the answers

What determines the trade-in value of an iPhone?

<p>The iPhone model, condition, and storage size</p> Signup and view all the answers

What is the minimum condition requirement for an iPhone to be eligible for trade-in?

<p>The iPhone must be in good condition, with no cracks on the screen, and be able to turn on</p> Signup and view all the answers

What is the maximum trade-in value for newer iPhone models in good condition?

<p>$600 or more</p> Signup and view all the answers

What can the trade-in credit be used towards?

<p>A new iPhone, Apple Watch, or other Apple products</p> Signup and view all the answers

What happens to any remaining balance after using the trade-in credit?

<p>It is refunded as an Apple Gift Card</p> Signup and view all the answers

Study Notes

Warranty Options

Apple offers various warranty options to provide protection and support for its products:

AppleCare+

  • A paid service program that extends the warranty period up to 2 years from the original purchase date
  • Provides 24/7 priority technical support
  • Covers accidental damage, including up to 2 incidents of accidental damage, each subject to a service fee of 29forscreendamageor29 for screen damage or 29forscreendamageor99 for other damage
  • Includes repair and replacement of defective parts

AppleCare Protection Plan

  • A paid service program that extends the warranty period up to 3 years from the original purchase date
  • Provides 24/7 priority technical support
  • Covers repair and replacement of defective parts
  • Does not cover accidental damage

Apple Limited Warranty

  • A standard warranty that covers repairs and replacements for defects in materials and workmanship for 1 year from the original purchase date
  • Does not provide 24/7 priority technical support
  • Does not cover accidental damage

AppleCare+ with Theft and Loss

  • A paid service program that extends the warranty period up to 2 years from the original purchase date
  • Provides 24/7 priority technical support
  • Covers accidental damage, including up to 2 incidents of accidental damage, each subject to a service fee of 29forscreendamageor29 for screen damage or 29forscreendamageor99 for other damage
  • Covers theft and loss, with a deductible fee of 269foriPhoneand269 for iPhone and 269foriPhoneand229 for iPad
  • Includes repair and replacement of defective parts

Note: Prices and service fees may vary depending on the country and region.

iPhone Trade-in Program

  • A program that allows customers to trade in their old iPhone for a gift card or credit towards a new iPhone purchase

How it Works

  • Use Apple's trade-in tool to estimate the value of your iPhone based on its model, condition, and storage size
  • Bring your iPhone to an Apple Store or mail it in using a pre-paid shipping label
  • Receive an Apple Gift Card or credit towards a new iPhone purchase

Eligibility

  • iPhone models eligible for trade-in: iPhone 8 and later, iPhone 7 and iPhone 7 Plus, iPhone 6s and iPhone 6s Plus, iPhone 6 and iPhone 6 Plus
  • Device condition required: Must be in good condition, with no cracks on the screen, and be able to turn on

Trade-in Values

  • Values vary depending on the iPhone model, condition, and storage size
  • Up to $600 or more for newer models in good condition
  • Lower values for older models or those with damage

Using Trade-in Credit

  • Can be used towards the purchase of a new iPhone, Apple Watch, or other Apple products
  • Credit is applied at the time of purchase, and any remaining balance will be refunded as an Apple Gift Card

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