Podcast
Questions and Answers
Which entity administers claims on behalf of Anthem Blue Cross Life and Health Insurance Company?
Which entity administers claims on behalf of Anthem Blue Cross Life and Health Insurance Company?
- Vision Customer Service
- Blue Shield Plan
- Blue Cross of California (correct)
- Anthem Member Services
Possession of the card guarantees eligibility for benefits.
Possession of the card guarantees eligibility for benefits.
False (B)
What should members always include when submitting inquiries?
What should members always include when submitting inquiries?
member number
Providers should include the 3-digit ________ that precedes the patient's identification number on the card.
Providers should include the 3-digit ________ that precedes the patient's identification number on the card.
Match the following services with their appropriate phone numbers:
Match the following services with their appropriate phone numbers:
Flashcards
Member Number
Member Number
The member's unique identifier on their insurance card.
Member Services
Member Services
Contact information for members to report claims or general inquiries.
Provider Services
Provider Services
Contact information for healthcare providers to submit claims.
3-Digit Prefix
3-Digit Prefix
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Anthem's Role
Anthem's Role
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Study Notes
Anthem Information
- Anthem provides member and provider services.
- Member inquiries should include member number from card.
- Card possession does not guarantee benefits.
- Providers should submit claims to local Blue Cross/Blue Shield Plan.
- Claims should include the 3-digit prefix from the member's ID.
- Members can submit claims at anthem.com/ca/submitmyclaim
- Vision Customer Service: 1-866-723-0515
- Anthem Blue Cross Life and Health Insurance Company provides administrative services only.
- Anthem does not assume financial risk or obligation for claims.
- Blue Cross of California (Anthem Blue Cross) handles claims.
- Blue Cross of California is not liable for benefits.
- Independent licensees are part of Blue Cross Association
Contact Information
- Anthem Member Services: 1-800-888-8288
- Provider Services: 1-800-676-2583
- Help for Pharmacists: 1-833-296-5039
- Pharmacy Member Services: 1-833-261-2460
- Coverage While Traveling: 1-800-810-2583
- Pre-Authorization Review: 1-800-274-7767
Vision Claims & Inquiries
- P.O. Box 8504, Mason OH 45040-7111
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Description
This quiz covers the essential information regarding Anthem's member and provider services, including inquiry procedures, claims submission, and customer service contact numbers. Understanding how to navigate Anthem's services will assist members and providers in accessing benefits and support effectively.
