Podcast
Questions and Answers
What is the primary purpose of the simulated experience template?
What is the primary purpose of the simulated experience template?
What is the number of participants involved in the simulated experience?
What is the number of participants involved in the simulated experience?
What is the primary benefit of the asymmetric door design on CTA trains?
What is the primary benefit of the asymmetric door design on CTA trains?
What was the origin and destination of the train route used in the simulation?
What was the origin and destination of the train route used in the simulation?
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Why did the team 'fast forward' between stops during the simulation?
Why did the team 'fast forward' between stops during the simulation?
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What was used to demarcate the actual size of the train car and doors during the simulation?
What was used to demarcate the actual size of the train car and doors during the simulation?
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What was the primary objective of the simulated experience in terms of the train car design?
What was the primary objective of the simulated experience in terms of the train car design?
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What was replicated from the real El route during the simulation?
What was replicated from the real El route during the simulation?
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Why was it important to ensure the size and spacing of the train car felt real during the simulation?
Why was it important to ensure the size and spacing of the train car felt real during the simulation?
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What was the primary advantage of using a simulated experience template?
What was the primary advantage of using a simulated experience template?
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What is the main goal of abstracting feedback?
What is the main goal of abstracting feedback?
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What is the purpose of the 'apply, deny, or modify' framework?
What is the purpose of the 'apply, deny, or modify' framework?
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What should you avoid when receiving feedback?
What should you avoid when receiving feedback?
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What is the primary focus of this class?
What is the primary focus of this class?
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What is the purpose of the documenting feedback template?
What is the purpose of the documenting feedback template?
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What is essential to consider when evaluating feedback?
What is essential to consider when evaluating feedback?
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What is the main purpose of identifying critical elements in a prototype?
What is the main purpose of identifying critical elements in a prototype?
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What is the role of the facilitators in the Microwave example?
What is the role of the facilitators in the Microwave example?
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What is the main objective of the researchers in the Microwave example?
What is the main objective of the researchers in the Microwave example?
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What can be ignored in the prototype development process?
What can be ignored in the prototype development process?
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What is the primary purpose of the script in the prototype development process?
What is the primary purpose of the script in the prototype development process?
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What is the relationship between the critical elements and the MIA?
What is the relationship between the critical elements and the MIA?
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What is the primary function of prototyping in design?
What is the primary function of prototyping in design?
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What is a key benefit of prototyping?
What is a key benefit of prototyping?
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What is an important aspect of prototyping, as demonstrated by Jeff Hawkins?
What is an important aspect of prototyping, as demonstrated by Jeff Hawkins?
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What is the primary concern when creating the prototype for the asymmetric door design?
What is the primary concern when creating the prototype for the asymmetric door design?
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What should a good prototype answer?
What should a good prototype answer?
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What was the purpose of documenting the real El route?
What was the purpose of documenting the real El route?
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Why is it better to build several small prototypes rather than one integrated prototype?
Why is it better to build several small prototypes rather than one integrated prototype?
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Why did the team focus on the entry, exit, and finding a seat behaviors?
Why did the team focus on the entry, exit, and finding a seat behaviors?
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What is a key outcome of prototyping?
What is a key outcome of prototyping?
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What was the primary objective of using 25 students as participants?
What was the primary objective of using 25 students as participants?
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What was the primary advantage of using a simulated experience?
What was the primary advantage of using a simulated experience?
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What was the purpose of 'fast forwarding' between stops?
What was the purpose of 'fast forwarding' between stops?
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What is the primary role of the facilitators in the simulation?
What is the primary role of the facilitators in the simulation?
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What is ignored in the simulation?
What is ignored in the simulation?
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What is the goal of data analysis in decision-making?
What is the goal of data analysis in decision-making?
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What is the purpose of clustering similar data?
What is the purpose of clustering similar data?
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What is the risk of waiting to decide?
What is the risk of waiting to decide?
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What are the four types of input required for a good decision?
What are the four types of input required for a good decision?
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What is the primary purpose of using the 'to' statement in the objectives template?
What is the primary purpose of using the 'to' statement in the objectives template?
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What is the outcome of organizing the list of facts into categories of shared meaning?
What is the outcome of organizing the list of facts into categories of shared meaning?
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What is the primary difference between user and organizational objectives?
What is the primary difference between user and organizational objectives?
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What is the purpose of rewriting the facts included in each cluster?
What is the purpose of rewriting the facts included in each cluster?
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What is the primary purpose of the 8 O Objectives template?
What is the primary purpose of the 8 O Objectives template?
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What is the primary focus of the experience steps process?
What is the primary focus of the experience steps process?
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What is the primary goal of creating 'from' and 'to' statements for each insight?
What is the primary goal of creating 'from' and 'to' statements for each insight?
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What is the primary goal of identifying moments of truth in the user experience?
What is the primary goal of identifying moments of truth in the user experience?
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What is the primary characteristic of a good cluster headline?
What is the primary characteristic of a good cluster headline?
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What is the primary purpose of ensuring that clusters are MECE?
What is the primary purpose of ensuring that clusters are MECE?
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What happens if the venture fails to deliver on moments of truth?
What happens if the venture fails to deliver on moments of truth?
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How many moments of truth should be identified in the user experience?
How many moments of truth should be identified in the user experience?
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What is the primary benefit of creating user-focused objectives based on each 'to' statement?
What is the primary benefit of creating user-focused objectives based on each 'to' statement?
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What is the primary focus of the experience outlined in the text?
What is the primary focus of the experience outlined in the text?
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What is the primary purpose of creating organization-focused objectives based on each 'to' statement?
What is the primary purpose of creating organization-focused objectives based on each 'to' statement?
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What is the role of the customer care team in the experience?
What is the role of the customer care team in the experience?
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What is the primary risk of having clusters that are not MECE?
What is the primary risk of having clusters that are not MECE?
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What is the relationship between finding a convenient location and getting an appointment?
What is the relationship between finding a convenient location and getting an appointment?
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What is the primary purpose of identifying pain points in a process?
What is the primary purpose of identifying pain points in a process?
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What is the main difference between pain points and bright spots?
What is the main difference between pain points and bright spots?
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What is the purpose of overlaying trends on a process map?
What is the purpose of overlaying trends on a process map?
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What is the primary benefit of using AI-driven roboadvisors in a process?
What is the primary benefit of using AI-driven roboadvisors in a process?
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What is the primary purpose of identifying moments of truth in a process?
What is the primary purpose of identifying moments of truth in a process?
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What is the primary purpose of cataloging learnings from context and foresight research?
What is the primary purpose of cataloging learnings from context and foresight research?
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What is the primary purpose of building a typology of behavioral modes in the solution development phase?
What is the primary purpose of building a typology of behavioral modes in the solution development phase?
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What is the primary focus of the objectives in the research streams?
What is the primary focus of the objectives in the research streams?
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What is the primary role of the trends in the research streams?
What is the primary role of the trends in the research streams?
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What is the primary purpose of extracting first principles from the research data?
What is the primary purpose of extracting first principles from the research data?
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What is the primary relationship between the objectives and the design themes in the research streams?
What is the primary relationship between the objectives and the design themes in the research streams?
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What is the primary purpose of the three research streams in the analysis phase?
What is the primary purpose of the three research streams in the analysis phase?
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What is the primary purpose of identifying pain points?
What is the primary purpose of identifying pain points?
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What is the relationship between trends and strategies?
What is the relationship between trends and strategies?
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What is the purpose of cataloging learnings from context and foresight research?
What is the purpose of cataloging learnings from context and foresight research?
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What is a characteristic of bright spots?
What is a characteristic of bright spots?
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What is the purpose of overlaying pain points and bright spots on a process map?
What is the purpose of overlaying pain points and bright spots on a process map?
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What is the relationship betweenMoments of truth and pain points?
What is the relationship betweenMoments of truth and pain points?
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What is the primary purpose of creating 'from' and 'to' statements for each insight?
What is the primary purpose of creating 'from' and 'to' statements for each insight?
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What is the characteristic of a good cluster headline?
What is the characteristic of a good cluster headline?
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What is the primary benefit of ensuring that clusters are MECE?
What is the primary benefit of ensuring that clusters are MECE?
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What is the primary purpose of using the 'to' statement in the objectives template?
What is the primary purpose of using the 'to' statement in the objectives template?
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What is the primary purpose of rewriting the facts included in each cluster?
What is the primary purpose of rewriting the facts included in each cluster?
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What is the primary outcome of organizing the list of facts into categories of shared meaning?
What is the primary outcome of organizing the list of facts into categories of shared meaning?
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What is the primary goal of identifying moments of truth in the user experience?
What is the primary goal of identifying moments of truth in the user experience?
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What is the primary difference between user and organizational objectives?
What is the primary difference between user and organizational objectives?
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What is the primary purpose of the 'to' statement in the objectives template?
What is the primary purpose of the 'to' statement in the objectives template?
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What is the primary focus of the experience steps process?
What is the primary focus of the experience steps process?
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What is the primary purpose of rewriting the facts included in each cluster?
What is the primary purpose of rewriting the facts included in each cluster?
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What is the primary goal of creating 'from' and 'to' statements for each insight?
What is the primary goal of creating 'from' and 'to' statements for each insight?
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What is the fundamental skill of design analysis?
What is the fundamental skill of design analysis?
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What is the purpose of clustering similar data in design analysis?
What is the purpose of clustering similar data in design analysis?
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What is the primary goal of creating 'from' and 'to' statements for each insight?
What is the primary goal of creating 'from' and 'to' statements for each insight?
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What is the primary purpose of the 8 O Objectives template?
What is the primary purpose of the 8 O Objectives template?
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What is the primary difference between user and organizational objectives?
What is the primary difference between user and organizational objectives?
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What is the primary goal of identifying moments of truth in the user experience?
What is the primary goal of identifying moments of truth in the user experience?
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What percentage of accidents are caused by drivers within one year of the driver test?
What percentage of accidents are caused by drivers within one year of the driver test?
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What is the purpose of using sticky notes in analysis?
What is the purpose of using sticky notes in analysis?
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What is the primary objective of the 'from… to…' convention?
What is the primary objective of the 'from… to…' convention?
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What is the primary focus of the six-step process for creating user and organizational objectives?
What is the primary focus of the six-step process for creating user and organizational objectives?
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What is the purpose of using the phrase 'Do these facts have the same meaning?'
What is the purpose of using the phrase 'Do these facts have the same meaning?'
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What is the primary goal of organizing individual items into clusters of shared meaning?
What is the primary goal of organizing individual items into clusters of shared meaning?
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