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Analyzing Conversation Data
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Analyzing Conversation Data

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@SaneSard

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Questions and Answers

Which classes are included in L1_tagging?

  • ongoing_job, pre-service, nr/ns, product_issues (correct)
  • 2._no_show, 2.1_pre_service_-_request_for_reschedule, 2.2_pre_service_-_request_for_cancel
  • nan, delivery_issues, payment_related, poor_service
  • payment/invoice_issues, 1.1_pro_not_assigned, 1.2_partner_no_show

    • Which information should be printed regarding the customer's chat opening and chat closing?

  • Issue and status
  • Sentiment and issue
  • Sentiment and chat opening time
  • Sentiment and status (correct)

    • Which information should be printed to determine if the agent followed the given sop's?

  • Embeddings related to the chat opening
  • Embeddings related to the agent
  • Embeddings related to the customer
  • Embeddings related to the issue (correct)

    • Which class is NOT included in L1_tagging?

    <p>2._no_show</p> Signup and view all the answers

    Which class is related to '2.3_pre_service-_sku_related'?

    <p>product_issues</p> Signup and view all the answers

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