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Questions and Answers
Do you push or pull a cart?
Push with two hands unless the items in the cart obstruct your view.
Why is it important to load your vehicle correctly?
It prevents items from falling and injuring you, and it makes your delivery faster and more efficient.
Areas of high traffic or movement by associates are known as?
Hotspots
Delivery associates/flex drivers are not allowed to drive faster than... in station or on property?
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As a delivery associate, you must never?
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How can you provide a positive customer experience?
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Before you enter the station, what do you need to have?
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Why is it important to push a dolly instead of pulling it?
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What should you do before you lift a bag full of packages?
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What are things you should avoid for proper station safety etiquette?
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When moving an empty cart, where do you stand for best visibility?
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What does REPS stand for?
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How often should you check your mirrors?
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How many people die every day in the US because of distracted driving?
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What is Eye-Lead time?
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How many seconds following time should be maintained under 30 mph?
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How many blind spot incidents occur in the US each year?
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What are stale green lights?
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The purpose of DVIC is to keep you and others safe on the road.
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Department of Transportation delivery associates are required to have a DOT physical exam.
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According to the Federal Motor Carrier Safety Administration, 70% of all rollover accidents involve driver error because of?
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A vehicle's center of gravity does not change whether or not the vehicle is full or empty.
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If a delivery spot is marked with a blue dot, how can you check in?
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What color are Amazon lockers?
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What color are Amazon hubs?
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When parking on a hail or incline, how should you secure your vehicle's wheels?
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If you're unable to complete the delivery, in which order should you call these entities: Driver Support SDS, the customer, and Dispatch?
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What should you do when you walk into the station at the end of your route?
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Study Notes
Amazon Driver Training Overview
- Pushing Carts: Always push carts with two hands unless visibility is obstructed by items.
- Vehicle Loading: Proper loading prevents injuries and enhances delivery efficiency.
- Hotspots: Areas of high traffic in facilities that require extra vigilance.
Safety and Driving Protocol
- Speed Limit: Maximum speed is 5 mph in station or on property.
- Backing Precautions: Never back up vehicles without lane captain approval or yard marshal instruction.
- Customer Experience: Treat each package with care to ensure a positive customer interaction.
Required Equipment
- Essential items for entry include a driver's license, Amazon ID badge, and a high-visibility safety vest.
Safe Handling and Lifting Techniques
- Dolly Handling: Pushing a dolly maintains weight in the power zone for better control.
- Lifting Technique: Test package weight, bend at knees, and seek help if over 50 lbs.
Driving Etiquette and Awareness
- Safe Practices: Avoid distractions like headphones and maintain awareness to prevent accidents.
- Mirror Checks: Check mirrors every 5-8 seconds while driving to ensure safety.
- Follow Distance: Maintain a following distance of 7 seconds at speeds under 30 mph.
Accident Prevention Statistics
- Distracted Driving: 9 fatalities daily in the U.S. due to distracted driving.
- Blind Spot Incidents: 840,000 blind spot incidents occur annually in the U.S.
Vehicle Inspections
- DVIC Inspections: Conducted before and after all trips to ensure vehicle safety.
- DOT Inspections: Three inspection levels (Level 1 - thorough vehicle and driver check, Level 2 - walkaround check, Level 3 - driver documentation check).
Safe Driving System: REPS
- REPS stands for Recognize hazards, Eliminate distractions, Plan ahead, and Seek space, promoting safe driving habits.
Driving Time Recommendations
- Driving Limits: Recommend no more than 11 hours in a 14-hour period, and 60 hours in a 7-day period.
- Break and Parking Procedures: Secure vehicles with park breaks and follow proper procedures when parked on inclines.
Delivery Procedures
- Package Scanning: Scan every package before delivery, except at Amazon lockers which only require check-in via the delivery app.
- Missed Deliveries: Utilize "We Missed You" cards for undelivered packages.
Dog Encounters
- Loose Dogs: Stay in the vehicle if a loose dog is present; if approached, use packages as a barrier and contact the customer.
Troubleshooting Delivery Issues
- Three C's for Issues: Call the customer first, then driver support (SDS), followed by dispatch for further instructions.
Vehicle Identification and Sorting
- Driver Aid Numbers: Lower numbers indicate earlier deliveries, while higher numbers are for later deliveries.
- Package Identification: Use TBA (Transported by Amazon) for package identification.
Safety Practices for Team Coordination
- Wave Dispatch: Reduces foot traffic by coordinating team departures.
- Yard Marshal's Role: Wait for the yard marshal signal before departing the loading area.
Customer Service
- Safe Locations: Identify safe locations for package delivery following established protocols for customer service excellence.
Final Checks
- End of Route Procedures: Check in with the DSP and return undelivered packages to designated areas.
Studying That Suits You
Use AI to generate personalized quizzes and flashcards to suit your learning preferences.
Description
Test your knowledge with these flashcards designed for Amazon driver training. Each card presents essential safety and operational questions that are crucial for efficient delivery. Improve your understanding of best practices for loading vehicles and navigating high-traffic areas.