Amazon Driver Training Quiz & Flashcards for Wave Dispatch

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Questions and Answers

Do you push or pull a cart?

Push with two hands unless the items in the cart obstruct your view.

Why is it important to load your vehicle correctly?

It prevents items from falling and injuring you, and it makes your delivery faster and more efficient.

Areas of high traffic or movement by associates are known as?

Hotspots

Delivery associates/flex drivers are not allowed to drive faster than... in station or on property?

5 mph Signup and view all the answers

As a delivery associate, you must never?

Back up your vehicle, drive around other vehicles, complete U-turns. Signup and view all the answers

How can you provide a positive customer experience?

By treating each package like it's your own. Signup and view all the answers

Before you enter the station, what do you need to have?

Driver's license, Amazon ID badge, and high visibility safety vest. Signup and view all the answers

Why is it important to push a dolly instead of pulling it?

Pushing keeps the weight of the dolly in your power zone. Signup and view all the answers

What should you do before you lift a bag full of packages?

Test the weight, bend at the knees and use two hands, and ask for a team lift if the package is above 50 lb. Signup and view all the answers

What are things you should avoid for proper station safety etiquette?

Backing in your vehicle up, exiting your lane without lane captain approval or yard marshal instruction, and using headphones. Signup and view all the answers

When moving an empty cart, where do you stand for best visibility?

In the back. Signup and view all the answers

What does REPS stand for?

Safe driving. Signup and view all the answers

How often should you check your mirrors?

Every 5-8 seconds. Signup and view all the answers

How many people die every day in the US because of distracted driving?

9 people. Signup and view all the answers

What is Eye-Lead time?

Distance measured in seconds, that a driver's eyes look ahead of their vehicle. Signup and view all the answers

How many seconds following time should be maintained under 30 mph?

7 seconds. Signup and view all the answers

How many blind spot incidents occur in the US each year?

840,000. Signup and view all the answers

What are stale green lights?

Green lights you did not see turn green. Signup and view all the answers

The purpose of DVIC is to keep you and others safe on the road.

True Signup and view all the answers

Department of Transportation delivery associates are required to have a DOT physical exam.

True Signup and view all the answers

According to the Federal Motor Carrier Safety Administration, 70% of all rollover accidents involve driver error because of?

Speed, lack of attention, and quick move into overcorrect. Signup and view all the answers

A vehicle's center of gravity does not change whether or not the vehicle is full or empty.

False Signup and view all the answers

If a delivery spot is marked with a blue dot, how can you check in?

You can use one click entry. Signup and view all the answers

What color are Amazon lockers?

Orange Signup and view all the answers

What color are Amazon hubs?

Gray Signup and view all the answers

When parking on a hail or incline, how should you secure your vehicle's wheels?

In the direction of the street curb. Signup and view all the answers

If you're unable to complete the delivery, in which order should you call these entities: Driver Support SDS, the customer, and Dispatch?

Call Driver Support SDS, then call the customer, and lastly call Dispatch. Signup and view all the answers

What should you do when you walk into the station at the end of your route?

Check in with your DSP and bring any undeliverable packages back to the Amazon return to station desk. Signup and view all the answers

Study Notes

Amazon Driver Training Overview

Pushing Carts: Always push carts with two hands unless visibility is obstructed by items.
Vehicle Loading: Proper loading prevents injuries and enhances delivery efficiency.
Hotspots: Areas of high traffic in facilities that require extra vigilance.

Safety and Driving Protocol

Speed Limit: Maximum speed is 5 mph in station or on property.
Backing Precautions: Never back up vehicles without lane captain approval or yard marshal instruction.
Customer Experience: Treat each package with care to ensure a positive customer interaction.

Required Equipment

Essential items for entry include a driver's license, Amazon ID badge, and a high-visibility safety vest.

Safe Handling and Lifting Techniques

Dolly Handling: Pushing a dolly maintains weight in the power zone for better control.
Lifting Technique: Test package weight, bend at knees, and seek help if over 50 lbs.

Driving Etiquette and Awareness

Safe Practices: Avoid distractions like headphones and maintain awareness to prevent accidents.
Mirror Checks: Check mirrors every 5-8 seconds while driving to ensure safety.
Follow Distance: Maintain a following distance of 7 seconds at speeds under 30 mph.

Accident Prevention Statistics

Distracted Driving: 9 fatalities daily in the U.S. due to distracted driving.
Blind Spot Incidents: 840,000 blind spot incidents occur annually in the U.S.

Vehicle Inspections

DVIC Inspections: Conducted before and after all trips to ensure vehicle safety.
DOT Inspections: Three inspection levels (Level 1 - thorough vehicle and driver check, Level 2 - walkaround check, Level 3 - driver documentation check).

Safe Driving System: REPS

REPS stands for Recognize hazards, Eliminate distractions, Plan ahead, and Seek space, promoting safe driving habits.

Driving Time Recommendations

Driving Limits: Recommend no more than 11 hours in a 14-hour period, and 60 hours in a 7-day period.
Break and Parking Procedures: Secure vehicles with park breaks and follow proper procedures when parked on inclines.

Delivery Procedures

Package Scanning: Scan every package before delivery, except at Amazon lockers which only require check-in via the delivery app.
Missed Deliveries: Utilize "We Missed You" cards for undelivered packages.

Dog Encounters

Loose Dogs: Stay in the vehicle if a loose dog is present; if approached, use packages as a barrier and contact the customer.

Troubleshooting Delivery Issues

Three C's for Issues: Call the customer first, then driver support (SDS), followed by dispatch for further instructions.

Vehicle Identification and Sorting

Driver Aid Numbers: Lower numbers indicate earlier deliveries, while higher numbers are for later deliveries.
Package Identification: Use TBA (Transported by Amazon) for package identification.

Safety Practices for Team Coordination

Wave Dispatch: Reduces foot traffic by coordinating team departures.
Yard Marshal's Role: Wait for the yard marshal signal before departing the loading area.

Customer Service

Safe Locations: Identify safe locations for package delivery following established protocols for customer service excellence.

Final Checks

End of Route Procedures: Check in with the DSP and return undelivered packages to designated areas.

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Description

Test your knowledge with these flashcards designed for Amazon driver training. Each card presents essential safety and operational questions that are crucial for efficient delivery. Improve your understanding of best practices for loading vehicles and navigating high-traffic areas.

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