Questions and Answers
When was Amazing Lash Studio founded?
2010
What are lash extensions?
Semi-permanent black synthetic lashes applied to a natural lash.
What is the application ratio for synthetic lash to natural lash?
1:1
What are the 4 lash styles our guests and members can choose from?
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Which one of the following do we not offer at Amazing Lash Studio?
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What does our maintenance program include each month?
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What type of curls do we carry at Amazing Lash Studio?
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How long does a lash refill appointment take?
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How much is our introductory offer for a full set of eyelash extensions?
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What is the point of sale software program that we use at Amazing Lash Studio?
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What are the four points in a phone call they must remind our guests about?
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According to our appointment cancellation policy will need _____________ notice to avoid same-day cancellation fees.
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What are the three forms all guests and members must sign to receive a service at Amazing Lash Studio?
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What are the four expectations we set with each guest about their appointment after they are done filling out paperwork?
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True or false all lash removals are complementary.
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What is the formal term for the membership?
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What is the correct sales process orders for checking out a new guest?
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Which of the following is not a member benefit?
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True or false our members can cancel their agreement at any time during their initial term?
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When a guest signs up for the membership, when is their first payment scheduled to draft?
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True or false our Amazing Lash Studio gift cards expire five years after purchase?
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Study Notes
Amazing Lash Studio Overview
- Founded in 2010.
- Offers semi-permanent black synthetic lash extensions applied to natural lashes.
Lash Extensions Details
- Application follows a 1:1 ratio of synthetic lashes to natural lashes.
- Four lash styles available: Natural, Cute, Sexy, and Gorgeous.
Offerings and Services
- Does not offer Two-Toned Lashes and Siberian Mink Lashes.
- Monthly maintenance program includes one lash refill.
- Provides SL and XL curls.
Appointment Information
- Lash refill appointment duration is 30 minutes.
- Introductory offer for a full set of eyelash extensions is $79.99.
Sales and Policies
- Utilizes Millennium as the point of sale software.
- During phone calls, remind guests to arrive 15 minutes early with a clean face free of makeup.
Appointment Cancellation and Forms
- Requires 24-hour notice for appointment cancellations to avoid fees.
- All guests must sign an intake form, waiver of liability, and acknowledgment of the 24-hour cancellation policy.
Guest Expectations and Services
- Four key expectations set after paperwork completion include discussing styles, addressing any discomfort, restroom availability, and a brief consultation with the stylist.
- Lash removals are not complementary.
Membership Information
- The membership is formally referred to as the maintenance program.
- Checkout process for new guests includes satisfaction check, pre-booking, aftercare, and introducing the maintenance program.
Member Benefits and Policies
- Free refill is not a member benefit.
- Membership agreements cannot be canceled at any time during the initial term.
- First membership payment drafts two weeks after sign-up.
Gift Cards
- Amazing Lash Studio gift cards have a five-year expiration period after purchase.
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Description
Test your knowledge about Amazing Lash Studio and the world of lash extensions! This quiz covers foundational information such as the studio's founding year, application techniques, and lash styles. Perfect for enthusiasts and professionals alike.
