التواصل مع أصحاب المصلحة والتكنولوجيا

Stakeholder Communication & Technology

• Stakeholders are individuals with an interest in a business.
• Modern technology provides various communication methods: websites, social media, email, voice communication.
• Technology improves accessibility and inclusivity for stakeholders.
• Interface design, font type/size, and color impact accessibility.
• Accessibility features (screen readers, alt-text, adjustable fonts/speech) enhance inclusivity.

Technology & Accessibility in the Workplace

• Technology improves accessibility for those with mobility impairments, offering flexible work hours and locations.
• Increased technology infrastructure improves speed and flexibility, but implementation and training are costly.
• 24/7 availability aids flexible work hours, global sales, but also raises costs and reputation risks from service loss.
• Distributed data poses security threats, requiring expensive protection.
• Technology enhances employee collaboration, saving time and boosting efficiency, but increases security concerns.
• Technology promotes inclusivity, aiding multiculturalism and compliance.
• Remote work (more common) saves office costs and aids accessibility, but can negatively impact relationship building and lead to ineffective time management.

Flexible Working & Technology

• Technology allows for flexible work schedules that integrate with personal lives; support for those with disabilities, and savings on commuting.
• Self-discipline is crucial for flexible work models.
• Working from individual devices increases productivity but raises security concerns and work-life balance issues.
• Technology can improve mental well-being by enabling remote work, flexible schedules, and reduced commute times but can negatively affect well-being through isolation, increased anxiety, disrupted sleep, and social media comparisons.
• Collaboration tools facilitate work across distances and countries.

Communication & Collaboration Tools

• Communication tools enhance collaboration, ensuring tasks are known and relationships are built.
• This speeds up, enhances flexibility and improves record-keeping and access.
• Scheduling and planning tools ensure efficient use of time, monitoring progress and solving problems.
• Many collaboration tools are online and support remote working, boosting business global reach.

Cloud Computing

• Cloud computing encompasses storage and software on external servers accessed via the internet.
• Common features include access rights, synchronization, availability, and scalability.
• Cloud computing promotes cost-effectiveness, ease of implementation, reduced maintenance.
• Factors to consider in choosing a cloud provider include: features, paid/free options, design, and supported devices.
• Cloud and traditional systems can be integrated effectively (device synchronization, online/offline capabilities, notifications).

Networks & Security

• Open networks are vulnerable to interception because they are unencrypted.
• Ad-hoc networks have limited speed, range, and susceptibility to interference.
• Network availability is affected by location, infrastructure, mobile network coverage, and blackspots.
• Disaster recovery policies define responsibilities, backup processes, timelines, and alternative locations following a disaster.
• Post-attack actions include investigate, respond, manage, recover, and analyze.

Security Policies & Procedures

• Security policies ensure legal compliance.
• Security parameters protect data and include password policies, acceptable software policies, acceptable use policies, and device hardening parameters.
• Data backups in remote locations are essential for data recovery.
• Encryption is the encoding of data with a key.
• Ethical hacking involves gaining access ethically/legally.
• Penetration testing identifies system vulnerabilities.
• System data analysis observes system data and user actions to identify security issues.

Cyberattacks & Threats

• IT systems face cyberattacks driven by various motivations (e.g., fun, espionage, financial gain, disruption, data theft).
• Cyberattacks lead to data loss, damage to reputation, financial loss, productivity reduction, downtime, and potential legal action.
• Physical security measures (locks, surveillance) prevent external threats.

Access Control & Authentication

• System users can be grouped with varying access levels.
• Passwords verify user identity.
• Biometrics verify user identity through physical characteristics (retina scans, fingerprints, voice).
• Two-factor authentication provides an extra method of verification.
• Phishing tricks users into clicking links or downloading files.
• Shoulder surfing involves physically observing individuals.
• Malware is malicious software.
• Hacking is unauthorized system access. Denial of service attacks overwhelm systems.
• Pharming redirects users to fraudulent websites.
• Man-in-the-middle attacks intercept communications.

Data Security & Compliance

• Employees who have access to sensitive data can steal, delete, or leak data.
• Security software settings (firewalls, antivirus) can be manipulated to allow unauthorized access.
• Data disclosure to external parties can occur unintentionally.

Network Security Measures

• Portable storage devices can inadvertently introduce malware.
• Employees may download malicious files from emails or websites.
• Visiting dubious websites can expose the organization's network to threats.
• Firewalls monitor network traffic and block suspicious packets.
• Hardware and software firewalls protect networks.
• Anti-Virus software scans for and removes viruses.

Data Protection Principles and Regulations

• Eight data protection principles protect against misuse of data.
• The ICO enforces these principles.
• Fines are imposed for violations (€20m or 4% of annual turnover).

Intellectual Property & Computer Misuse

• Intellectual property rights protect original ideas and products from copying.
• There are three types of IP: patents, copyrights, and trademarks.
• Licencing allows the use of intellectual property.
• The Computer Misuse Act criminalises unauthorized computer access and modification, malware creation.
• Acceptable use policies define permissible actions on IT systems and networks.

Workplace Practices & The Future of Work

• The line between personal time and work time has blurred.
• Social media use by businesses leads to potential demands for availability outside work hours.
• Remote work, casual employment, and expectations of availability from various locations contribute to work-based stress and anxiety.

Equality & Inclusion in the Workplace

• Promoting equal access is essential, impacting individuals, businesses, and society.
• The Equality Act 2010 prohibits discrimination based on protected characteristics.
• Professional guidelines promote compliance with access laws.
• Net neutrality ensures equal access to the web.

Data Usage & Sharing

• Location data is used for tailored ads and services.
• Transactional data adjusts working times, stock, or business plans.
• Cookies permit data transfer between sessions.
• Shared data enhances decision-making, service utility, advertising, and saves on collection efforts.
• Shared data brings legal, ethical, and privacy concerns.

Environmental Impact of IT

• Manufacturing uses raw materials and energy, producing pollution.
• Device usage necessitates electricity, impacting the environment.
• Device disposal contributes to landfill waste.
• Upgrading reduces waste, but replacing equipment is faster and may meet environmental standards.

يتناول هذا الاختبار كيفية تأثير التكنولوجيا على التواصل مع أصحاب المصلحة في بيئات العمل. يناقش أهمية الوصول والشمولية التي توفرها التكنولوجيا، علاوة على تصميم الواجهات وميزات الوصول. كذلك، يتعرض للتحديات المرتبطة بتطبيق التكنولوجيا وتحسين تجربة العمل.