Alliance Checking Training Agenda

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Questions and Answers

What is the duration of the original written warranty on most retail purchases?

  • Two years
  • One full year (correct)
  • Lifetime
  • Six months

The Alliance Checking account saves the member on average this percentage amount on brand name and generic prescription drugs?

  • 14%
  • 24% (correct)
  • 34%
  • 10%

How many events of roadside assistance can be requested per 12-month period?

  • Unlimited events
  • Three events
  • Two events (correct)
  • One event

What is the average discount range for dental services and expenses?

<p>10% to 50% (C)</p> Signup and view all the answers

What type of services does the $hopping Rewards program offer to account owners?

<p>Cash earnings for shopping online (B)</p> Signup and view all the answers

What is included in the Financial Wellness Tools offered by Alliance Checking?

<p>Identity Theft Resolution Services (C)</p> Signup and view all the answers

How often can the credit report for Alliance Checking be refreshed?

<p>Every 180 days or after identity fraud (A)</p> Signup and view all the answers

What type of identity monitoring is provided by Alliance Checking?

<p>Identity Monitoring (non-financial) (B)</p> Signup and view all the answers

What distinguishes the alerts sent for credit monitoring?

<p>They can be sent via email or text based on preferences. (A)</p> Signup and view all the answers

Which statement is true regarding the identity theft expense reimbursement?

<p>It includes coverage for joint account holders. (A)</p> Signup and view all the answers

What is the primary purpose of the 'No News is Good News' email alert?

<p>To confirm there were no critical events in the last month. (B)</p> Signup and view all the answers

What benefit does ACCU offer to its employees?

<p>A free Alliance Checking Account with no monthly fee so the employee can use and explain the benefits to our members (A)</p> Signup and view all the answers

What types of records are scanned monthly in the Identity Monitoring service?

<p>US Postal Service and Cell Phone Records (B)</p> Signup and view all the answers

What action is taken when the Risk Level reaches High in the Identity Monitoring service?

<p>A phone call and email alert the account holders. (A)</p> Signup and view all the answers

What benefits are included in ID Theft Resolution Services?

<p>Expert case management and incident recovery plans. (D)</p> Signup and view all the answers

What is the maximum coverage amount provided by ID Theft Expense Reimbursement per person?

<p>$10,000 (B)</p> Signup and view all the answers

Which type of ID fraud is covered by the Comprehensive Coverage?

<p>Financial, Criminal, and Medical Fraud (C)</p> Signup and view all the answers

How often can claims be made for cell phone protection under the policy?

<p>Up to 2 claims per 12-month period. (C)</p> Signup and view all the answers

What is the deductible amount per claim for cell phone protection?

<p>$50 (B)</p> Signup and view all the answers

What coverage does the Buyer’s Protection provide?

<p>Covers items from breakage, fire, and theft for 90 days. (D)</p> Signup and view all the answers

What is NOT covered by ID Theft Expense Reimbursement?

<p>Insurance premiums. (A)</p> Signup and view all the answers

Who is eligible for comprehensive coverage under the identity protection services?

<p>Primary and joint account holders. (A)</p> Signup and view all the answers

Flashcards

Credit Score & Tracker

Includes regular updates for your credit score, allowing you to track your financial health over time.

Anytime Credit Report Viewing

Get access to your credit report at any time, allowing you to stay informed about your financial standing.

Credit File Monitoring

Provides proactive protection by continuously monitoring your credit file for suspicious changes and alerting you to potential identity theft.

Authentication Bypass

Gives you the ability to quickly and easily verify your identity during certain online transactions, enhancing security and efficiency.

Signup and view all the flashcards

Credit Alert

Provides a notification whenever significant changes occur in your credit file, allowing you to act quickly and prevent potential fraud.

Signup and view all the flashcards

No News is Good News

Reassuring email that confirms no suspicious changes were detected in your credit file during the previous month.

Signup and view all the flashcards

Identity Monitoring

This service helps you protect your personal information and involves a combination of monitoring, alerts and resources to aid in theft recovery.

Signup and view all the flashcards

Non-Financial Record Monitoring

The service checks various databases for changes, such as property records, birth records, and even cell phone records.

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Risk Levels

The system assigns a risk level, and when it reaches 'High', you are notified by phone and email.

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ID Theft Resolution Services

The service includes a dedicated case manager to help you resolve ID theft issues.

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ID Theft Expense Reimbursement

The service reimburses expenses related to restoring your identity, such as travel, legal fees, and lost wages.

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Comprehensive Coverage

The service covers a wide range of ID theft situations, including financial, criminal, and medical.

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Cell Phone Protection

You'll get paid for replacing or repairing your stolen or damaged cell phone.

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Buyer’s Protection

This service covers purchases against damages like breakage, fire, or theft.

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Extended Warranty

The service extends the manufacturer's warranty, effectively doubling its duration.

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Prescription Drug Savings

The program provides significant savings (up to 24%) on brand-name and generic prescription drugs at thousands of pharmacies nationwide.

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Roadside Assistance Service

A service offered 365 days a year, providing roadside assistance for situations like flat tires, dead batteries, or running out of gas.

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Club Checking Mobile App

This mobile app offers a range of perks designed to improve your financial well-being.

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Vision Savings

This program allows members to save on vision care services, including eyewear, eye exams, and LASIK surgery.

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Dental Savings

A benefit that provides discounts on dental services and expenses through a network of over 58,000 providers.

Signup and view all the flashcards

Study Notes

Alliance Checking Training Agenda

  • Alliance Checking is offered by Alliance Catholic Credit Union
  • Training agenda includes Benefit Review, Financial Wellness Tools, Consumer Lifestyle Benefits, New Account Desk Experience & Account Holder Onboarding
  • The training presentation covers how to explain Alliance Checking to new account holders and what to do when they say "yes"

Important Notes

  • Employees get the Alliance Checking account for free
  • Sales tools are available for details

Alliance Checking Benefit Review - Financial Wellness Tools

  • Credit Report & Score (viewable anytime, refreshed monthly)
  • Credit File Monitoring (alerts sent via email or text for changes)
  • Identity Monitoring (non-financial records monitored)
  • Identity Theft Resolution Services
  • $10,000 Identity Theft Expense Reimbursement

Credit Report & Score

  • Anytime Credit Report & Score Viewing
  • Credit Score and Tracker Refreshed Monthly
  • Credit Report can be Refreshed every 180 days or whenever there is an Identity Fraud Incident

Credit File Monitoring

  • Daily Credit File Monitoring
  • Alert notifications sent of key changes to report
  • Alerts via email (default) or text
  • Monthly "No News is Good News" email message

Credit Alert

  • Alerts from IDProtect about changes to credit files
  • Contact Benefits Service Center (1-866-210-0361) if issues are believed to be incorrect
  • Credit files are monitored daily

"No News is Good News"

  • No critical credit file changes reported in previous month
  • Notifications sent via email if changes occur

Identity Monitoring

  • Monitoring of over 1,000 databases monthly
  • Monitored records include US Postal Service, Cell Phone, Credit Header Information, Property, Birth, and Death records
  • Risk Levels (Low, Medium, High)
  • Alerts sent when risk level reaches High

ID Theft Resolution Services

  • Fraud Detected
  • Expert Dedicated Case Manager (FCRA and FACTA Certified)
  • Trained in Crisis Counseling & 3rd Party Communication
  • Incident Report and Recovery Plan
  • Establish Fraud Alerts and Activate Monitoring
  • Identity Restored

ID Theft Expense Reimbursement

  • Up to $10,000 coverage per eligible person per policy period
  • Covers expenses like travel, loan application fees, medical records, notarized fraud documents, elder care, daycare, attorney fees, and lost wages

Comprehensive Coverage

  • Covers primary and joint account holders
  • Covers many categories of ID Fraud worldwide (financial, criminal, medical)
  • Social Security and Driver's License included
  • Coverage is based on when the incident was discovered, not when it happened

Alliance Checking Benefit Review - Consumer Lifestyle Benefits

  • Cell Phone Protection (reimbursement for replacing or repairing damaged or stolen phones up to $400 per claim)
  • Debit Advantage (Buyer's Protection and Extended Warranty for purchased items)
  • Travel & Leisure Discounts (savings at local and national businesses, restaurants, hotels, museums, events, beauty services, attractions, car maintenance, local shops, movie theaters, car rentals, and more)
  • Shopping Rewards (exclusive offers, online portal)

Roadside Assistance Service

  • Assistance 365 days a year for dead battery, flat tire, or running out of gas
  • $80 per event; 2 events per 12-month period

Health Savings Program

  • Prescription Drug Savings (up to 24% off brand name and generic drugs)
  • Vision Savings (savings up to 60% off eyewear)
  • Dental Savings (access to over 58,000 providers and savings of 10-50% on dental services)

Club Checking Mobile App

  • Download the App to access all features
  • Access benefits through the app (e.g., Credit, Identity Theft Protection, Security/Protection, Concierge)

Website (www.clubchecking.com)

  • Access to Club Checking benefits
  • Sign in to access benefits
  • Access code needed

New Accounts Desk Experience

  • Best practices include self-registration, sharing success stories, asking questions, and showing visuals
  • Account Holder Onboarding process

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Alliance Checking Training Agenda 2024 PDF

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