Airport Operations Overview
48 Questions
0 Views

Choose a study mode

Play Quiz
Study Flashcards
Spaced Repetition
Chat to lesson

Podcast

Play an AI-generated podcast conversation about this lesson

Questions and Answers

Which of the following is a primary stakeholder in airport operations?

  • Passengers
  • Airport customers
  • Airport owners and operators (correct)
  • Travel agencies

    • Governments have completely relinquished control of their aviation assets due to deregulation.

    False

    Name one international organization that governments must comply with regarding aviation.

    International Civil Aviation Organization (ICAO)

    Airline owners and operators are often referred to as _____ in the aviation industry.

    <p>carriers</p> Signup and view all the answers

    Match the following stakeholders with their roles:

    <p>Government Regulatory Agencies = Implement regulations for airport operations Airfreight Forwarders = Facilitate shipping of goods Airline Ground Staff = Assist passengers at airports Security Agencies = Ensure safety and compliance with laws</p> Signup and view all the answers

    What is required between governments for a flagship airline to operate in another country?

    <p>A bilateral agreement</p> Signup and view all the answers

    Governments are involved in promoting best practices for airport operations.

    <p>True</p> Signup and view all the answers

    What is one of the benefits of deregulation in the aviation industry?

    <p>Increased competition</p> Signup and view all the answers

    What functions are increasingly being shifted to the departure gate due to automation?

    <p>Check-in functions and document checks</p> Signup and view all the answers

    Pass passengers must always check in at the check-in counter before going to the departure gate.

    <p>False</p> Signup and view all the answers

    What entitlement allows certain passengers access to airline lounges?

    <p>Status levels or traveling in first or business class</p> Signup and view all the answers

    Passengers will refer to their boarding passes for the gate number and _____ times.

    <p>boarding</p> Signup and view all the answers

    Match the following processes to their corresponding purposes at the boarding gate:

    <p>Security screening = Verify passenger identities and luggage PGSA function = Manage passenger flow and provide boarding information</p> Signup and view all the answers

    Why is it important for PGSA's to monitor passenger flow?

    <p>To ensure efficient processing times</p> Signup and view all the answers

    What is one of the key responsibilities of Ground Service Providers (GSPs) during the check-in process?

    <p>Ensuring dangerous goods notification is displayed</p> Signup and view all the answers

    Passengers can only check-in at the airport and not online or through an app.

    <p>False</p> Signup and view all the answers

    Departures gates are always located close to the security screening area.

    <p>False</p> Signup and view all the answers

    What amenities can passengers typically find on their way to the gate?

    <p>Food and beverage options, retail shops, and duty-free shopping</p> Signup and view all the answers

    What should a boarding pass contain?

    <p>The name of the passenger as recorded in an official identity document.</p> Signup and view all the answers

    Once at the airport, more and more self service _______ and self baggage drop facilities are available.

    <p>kiosks</p> Signup and view all the answers

    Which of the following is NOT a procedure to ensure safe baggage handling?

    <p>Accepting all baggage regardless of safety</p> Signup and view all the answers

    The ISAGO Standards Manual includes guidelines for passenger handling services.

    <p>True</p> Signup and view all the answers

    What are the three areas that categorize the passenger process when preparing for air travel?

    <p>Booking, check-in, and boarding.</p> Signup and view all the answers

    Match the following check-in procedures with their descriptions:

    <p>Issuing boarding passes = Providing passenger identity confirmation Identifying dangerous goods = Ensuring safe baggage handling Tagging baggage = Directing baggage to the correct destination Removing old tags = Preventing confusion during baggage handling</p> Signup and view all the answers

    Which of the following has NOT impacted civil aviation in recent times?

    <p>Increasing passenger capacity on aircraft</p> Signup and view all the answers

    All airline crew are considered ground handlers.

    <p>False</p> Signup and view all the answers

    What are the two main functions of an airport?

    <p>Landside and airside functions</p> Signup and view all the answers

    An airport is designed to enable an aircraft to ______ and ______.

    <p>land, take off</p> Signup and view all the answers

    Match the following agencies or groups with their description:

    <p>Government regulatory agencies = Oversee compliance with aviation regulations Security technology vendors = Provide security equipment and services Aircrew = Personnel responsible for managing the flight Airport operators = Manage the day-to-day operations of the airport</p> Signup and view all the answers

    What is meant by 'ground service providers'?

    <p>Aircraft refuelers, caterers, and cleaners</p> Signup and view all the answers

    ICT agencies play a significant role in airport operations.

    <p>False</p> Signup and view all the answers

    Name one challenge faced by agencies involved in airport operations.

    <p>Meeting airline requirements efficiently</p> Signup and view all the answers

    How many States were members of ICAO as of April 2019?

    <p>193</p> Signup and view all the answers

    AHM 176 provides guidelines for handling passengers with disabilities.

    <p>True</p> Signup and view all the answers

    What is one key area covered by the PSCRM?

    <p>Passenger processing</p> Signup and view all the answers

    The PSCRM contains resolutions that cover five key areas, including passenger processing and ____________.

    <p>baggage handling</p> Signup and view all the answers

    Which document provides procedures for delayed and lost baggage tracing?

    <p>AHM</p> Signup and view all the answers

    The AHM covers various aspects of ground handling. One of its coverage areas is ____________.

    <p>aircraft handling and loading</p> Signup and view all the answers

    Match the following IATA Manuals with their focus areas:

    <p>IATA Airport Handling Manual = Procedures for handling passengers and baggage IATA Ground Operations Manual = Guidelines for ground handling operations AHM 120 = Inadmissible Passengers and Deportees AHM 181 = Guidelines for suspected communicable diseases</p> Signup and view all the answers

    The PSCRM's Part 1 includes resolutions that cover ____________ industry standards.

    <p>safety</p> Signup and view all the answers

    What information is NOT displayed in the flight availability results?

    <p>Seat number of each passenger</p> Signup and view all the answers

    When a user requests a round trip, they must select both outbound and return flights.

    <p>True</p> Signup and view all the answers

    What happens to the number of available seats when a user books a ticket?

    <p>It decreases by the number of tickets requested.</p> Signup and view all the answers

    Registered users can __________ a ticket after logging in.

    <p>block or buy</p> Signup and view all the answers

    Match the action to the user type:

    <p>Guest = Must register to log in Registered User = Can block or buy tickets User with no account = Must register before booking Already logged-in User = Can proceed directly with booking</p> Signup and view all the answers

    What factors can affect the blocking period and charge for securing a seat?

    <p>The individual airline's policies</p> Signup and view all the answers

    A user can block a seat regardless of whether they are logged in or not.

    <p>False</p> Signup and view all the answers

    What is generated and displayed to the user when a seat is blocked?

    <p>A blocking number.</p> Signup and view all the answers

    Study Notes

    Airport Operations Entities

    • Government regulatory agencies are crucial stakeholders, as without their support, no airline can operate.
    • Government agencies provide law enforcement and security services at airports.
    • International regulatory organizations oversee international aviation standards.
    • Airline and airport operators manage airlines and airports.
    • Airfreight forwarders and postal services handle cargo.
    • Air crews are essential for aircraft operations.
    • Ground staff and ground handling agents support ground operations.
    • Airline and airport suppliers and subcontractors provide various services.

    Airport Functions

    • Airports are divided into landside and airside areas for secure and efficient operations.
    • Airline crews are not considered ground handlers.
    • An airport enables aircraft landings and takeoffs.
    • Agencies operating at airports include government regulatory agencies, airport and airline operators, airfreight forwarders, and air crews.
    • Ground service providers include various airport contractors, including refuelers, caterers, and cleaners.

    Passenger Handling Services

    • ISAGO (IATA Safety Audit for Ground Operations) defines ground service provider (GSP) responsibilities.
    • Passengers have options for booking flights online, through travel agents, or directly with the airline.
    • Passengers can check in, select seats, and declare baggage online or at airport kiosks.
    • Traditional check-in desks are still available for assistance.
    • Many check-in tasks are automated, with passengers often interacting with GSPs only at the departure gate.
    • GSPs manage passenger flow and queuing to ensure smooth and efficient processing.
    • Passengers may be granted lounge access based on status or class.
    • Gate information, including boarding times and gate locations, are crucial.
    • Gate amenities include food, beverages, retail, and duty-free options.
    • Security screening is required for passengers and baggage at the gate.
    • Boarding passes and IDs are verified by GSPs after security screening.

    IATA Documents

    • IATA Airport Handling Manual (AHM) provides guidance on passenger, baggage, cargo, aircraft handling, and safety procedures.
    • AHM includes specific procedures for inadmissible/deportees and passengers with disabilities.
    • IATA Ground Operations Manual outlines clear requirements for passenger handling, baggage, cargo, and aircraft handling and loading.
    • The IATA Safety Audit for Ground Operations (ISAGO) defines responsibilities for GSPs handling passengers.

    ICAO Membership

    • There are 193 member states in ICAO (International Civil Aviation Organization).

    Key Documents for Passenger and Baggage Handling

    • ISAGO standards manual.
    • PSCRM (Passenger Service Control Room Management).
    • AHM(Airport Handling Manual.)
    • BRM(Baggage Handling Manual)

    PSCRM Details

    • PSCRM has resolutions covering passenger processing, security, baggage handling, and cargo.

    Delayed/Lost Baggage Tracing Procedures

    • BRM (Baggage Handling Manual) provides procedures for tracing delayed and lost baggage.

    AHM Coverage

    • AHM covers recommended industry standards and procedures for passenger handling and operations.

    Studying That Suits You

    Use AI to generate personalized quizzes and flashcards to suit your learning preferences.

    Quiz Team

    Related Documents

    Passenger Ground Services Course Book PDF

    Description

    Explore the essential entities and functions involved in airport operations. This quiz covers the roles of government agencies, airline and airport operators, aircrews, and ground staff, as well as the division of airport areas into landside and airside. Test your knowledge of airport functions and stakeholders.

    More Like This

    Use Quizgecko on...
    Browser
    Open
    Browser
    Browser