Airport Operations Overview
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Questions and Answers

Which of the following is a primary stakeholder in airport operations?

  • Passengers
  • Airport customers
  • Airport owners and operators (correct)
  • Travel agencies

Governments have completely relinquished control of their aviation assets due to deregulation.

False (B)

Name one international organization that governments must comply with regarding aviation.

International Civil Aviation Organization (ICAO)

Airline owners and operators are often referred to as _____ in the aviation industry.

<p>carriers</p> Signup and view all the answers

Match the following stakeholders with their roles:

<p>Government Regulatory Agencies = Implement regulations for airport operations Airfreight Forwarders = Facilitate shipping of goods Airline Ground Staff = Assist passengers at airports Security Agencies = Ensure safety and compliance with laws</p> Signup and view all the answers

What is required between governments for a flagship airline to operate in another country?

<p>A bilateral agreement (D)</p> Signup and view all the answers

Governments are involved in promoting best practices for airport operations.

<p>True (A)</p> Signup and view all the answers

What is one of the benefits of deregulation in the aviation industry?

<p>Increased competition</p> Signup and view all the answers

What functions are increasingly being shifted to the departure gate due to automation?

<p>Check-in functions and document checks (B)</p> Signup and view all the answers

Pass passengers must always check in at the check-in counter before going to the departure gate.

<p>False (B)</p> Signup and view all the answers

What entitlement allows certain passengers access to airline lounges?

<p>Status levels or traveling in first or business class</p> Signup and view all the answers

Passengers will refer to their boarding passes for the gate number and _____ times.

<p>boarding</p> Signup and view all the answers

Match the following processes to their corresponding purposes at the boarding gate:

<p>Security screening = Verify passenger identities and luggage PGSA function = Manage passenger flow and provide boarding information</p> Signup and view all the answers

Why is it important for PGSA's to monitor passenger flow?

<p>To ensure efficient processing times (A)</p> Signup and view all the answers

What is one of the key responsibilities of Ground Service Providers (GSPs) during the check-in process?

<p>Ensuring dangerous goods notification is displayed (B)</p> Signup and view all the answers

Passengers can only check-in at the airport and not online or through an app.

<p>False (B)</p> Signup and view all the answers

Departures gates are always located close to the security screening area.

<p>False (B)</p> Signup and view all the answers

What amenities can passengers typically find on their way to the gate?

<p>Food and beverage options, retail shops, and duty-free shopping</p> Signup and view all the answers

What should a boarding pass contain?

<p>The name of the passenger as recorded in an official identity document.</p> Signup and view all the answers

Once at the airport, more and more self service _______ and self baggage drop facilities are available.

<p>kiosks</p> Signup and view all the answers

Which of the following is NOT a procedure to ensure safe baggage handling?

<p>Accepting all baggage regardless of safety (B)</p> Signup and view all the answers

The ISAGO Standards Manual includes guidelines for passenger handling services.

<p>True (A)</p> Signup and view all the answers

What are the three areas that categorize the passenger process when preparing for air travel?

<p>Booking, check-in, and boarding.</p> Signup and view all the answers

Match the following check-in procedures with their descriptions:

<p>Issuing boarding passes = Providing passenger identity confirmation Identifying dangerous goods = Ensuring safe baggage handling Tagging baggage = Directing baggage to the correct destination Removing old tags = Preventing confusion during baggage handling</p> Signup and view all the answers

Which of the following has NOT impacted civil aviation in recent times?

<p>Increasing passenger capacity on aircraft (C)</p> Signup and view all the answers

All airline crew are considered ground handlers.

<p>False (B)</p> Signup and view all the answers

What are the two main functions of an airport?

<p>Landside and airside functions</p> Signup and view all the answers

An airport is designed to enable an aircraft to ______ and ______.

<p>land, take off</p> Signup and view all the answers

Match the following agencies or groups with their description:

<p>Government regulatory agencies = Oversee compliance with aviation regulations Security technology vendors = Provide security equipment and services Aircrew = Personnel responsible for managing the flight Airport operators = Manage the day-to-day operations of the airport</p> Signup and view all the answers

What is meant by 'ground service providers'?

<p>Aircraft refuelers, caterers, and cleaners (C)</p> Signup and view all the answers

ICT agencies play a significant role in airport operations.

<p>False (B)</p> Signup and view all the answers

Name one challenge faced by agencies involved in airport operations.

<p>Meeting airline requirements efficiently</p> Signup and view all the answers

How many States were members of ICAO as of April 2019?

<p>193 (B)</p> Signup and view all the answers

AHM 176 provides guidelines for handling passengers with disabilities.

<p>True (A)</p> Signup and view all the answers

What is one key area covered by the PSCRM?

<p>Passenger processing</p> Signup and view all the answers

The PSCRM contains resolutions that cover five key areas, including passenger processing and ____________.

<p>baggage handling</p> Signup and view all the answers

Which document provides procedures for delayed and lost baggage tracing?

<p>AHM (B)</p> Signup and view all the answers

The AHM covers various aspects of ground handling. One of its coverage areas is ____________.

<p>aircraft handling and loading</p> Signup and view all the answers

Match the following IATA Manuals with their focus areas:

<p>IATA Airport Handling Manual = Procedures for handling passengers and baggage IATA Ground Operations Manual = Guidelines for ground handling operations AHM 120 = Inadmissible Passengers and Deportees AHM 181 = Guidelines for suspected communicable diseases</p> Signup and view all the answers

The PSCRM's Part 1 includes resolutions that cover ____________ industry standards.

<p>safety</p> Signup and view all the answers

What information is NOT displayed in the flight availability results?

<p>Seat number of each passenger (B)</p> Signup and view all the answers

When a user requests a round trip, they must select both outbound and return flights.

<p>True (A)</p> Signup and view all the answers

What happens to the number of available seats when a user books a ticket?

<p>It decreases by the number of tickets requested.</p> Signup and view all the answers

Registered users can __________ a ticket after logging in.

<p>block or buy</p> Signup and view all the answers

Match the action to the user type:

<p>Guest = Must register to log in Registered User = Can block or buy tickets User with no account = Must register before booking Already logged-in User = Can proceed directly with booking</p> Signup and view all the answers

What factors can affect the blocking period and charge for securing a seat?

<p>The individual airline's policies (C)</p> Signup and view all the answers

A user can block a seat regardless of whether they are logged in or not.

<p>False (B)</p> Signup and view all the answers

What is generated and displayed to the user when a seat is blocked?

<p>A blocking number.</p> Signup and view all the answers

Flashcards

Landside and Airside

The division of an airport into separate areas for passengers and aircraft, ensuring safety and efficient operations.

Airport Agencies

Various organizations working within an airport, including government agencies, security firms, airlines, and ground service providers.

Ground Service Providers

Companies providing services to airlines at airports, such as refueling, catering, and baggage handling.

Airport Operation Challenges

The challenges faced by airport operators, such as technological advancements, security threats, and the need for efficient collaboration.

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Impacts on Civil Aviation

Changes that influence civil aviation, including technological advancements, increased security measures, and the evolving needs of passengers.

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Airport Definition

A designated area where aircraft can land and take off, serving as a hub for air travel.

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Airline Crew

Airline staff responsible for tasks like ground handling, aircraft maintenance, and passenger service.

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Unit Summary

The focus of this unit is the key areas and complexities of airport operations, including the numerous agencies involved in providing services to airlines.

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Government Regulatory Agencies

Government agencies that set rules and guidelines for aviation activities, ensuring safety and security.

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Freedoms of the Air

Agreements between countries that allow airlines of one country to operate flights to and from another country.

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International Civil Aviation Organization (ICAO)

An international organization that establishes standards and regulations for international civil aviation, promoting safety and efficiency.

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Government Agencies Providing Law Enforcement or Security Services

Government agencies responsible for enforcing laws and ensuring security within airports, working to prevent criminal activity and terrorism.

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Airline Owners and Operators

Individuals and organizations who own and operate airlines, responsible for providing air transportation services to passengers and cargo.

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Airport Owners and Operators

Organizations that manage and operate airports, including infrastructure, facilities, and services.

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Airfreight Forwarders

Companies that handle air freight transportation, arranging shipment and logistics for cargo.

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Air Crews

The crew members who operate the aircraft, including pilots, co-pilots, flight attendants, and engineers.

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Boarding Pass

A document issued to a passenger during check-in, containing their name, flight information, and boarding details.

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Check-In

A process where passengers check in for their flight, receive their boarding pass, and drop off their checked baggage.

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Baggage Handling

The process of ensuring baggage is safe and secure for air travel.

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Dangerous Goods

Items that pose a risk to safety on an aircraft and are subject to specific regulations and restrictions.

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Cabin Baggage

Bags that passengers carry with them on board the aircraft.

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Baggage Limits

The maximum allowable size, weight, and quantity of baggage that passengers can carry.

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Boarding

The process of transitioning from the terminal to the aircraft.

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Ground Service Provider (GSP)

A company that provides ground handling services to airlines, including passenger handling.

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Gate Check-in

The process of checking in passengers, verifying documents, and managing carry-on baggage at the departure gate.

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Gate Passenger Flow Management

Managing passenger flow and queues at the gate to ensure a smooth boarding process.

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Airline Lounge Access

A designated area in an airport where passengers with certain status or class can relax and enjoy amenities before their flight.

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Gate Information Communication

Communicating boarding information to passengers, including gate numbers and boarding times.

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Gate Amenities

Amenities offered to passengers at the gate, such as food, beverage, and retail options.

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Gate Boarding Pass Verification

The process of verifying passengers' boarding passes and passports before they board the aircraft.

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Gate Security Screening

The process of screening passengers and their carry-on baggage for security purposes.

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Gate Arrival Time

The time required for a passenger to reach their departure gate.

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PSCRM

A document outlining the standards and procedures for handling operations at airports, including passenger, baggage, and cargo handling, as well as aircraft operations and loading.

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AHM (Airport Handling Manual)

Recommended industry standards and procedures addressing all aspects of passenger handling, including procedures for inadmissible passengers, passengers with disabilities, and suspected communicable diseases.

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IATA Ground Operations Manual

Provides guidance for airlines to manage ground operations efficiently, covering areas such as baggage and cargo handling, aircraft loading, and load control.

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ICAO (International Civil Aviation Organization)

An international organization that sets standards and regulations for international civil aviation, promoting safety and efficiency.

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ISAGO (IATA Safety Audit for Ground Operations)

A standard for airport safety and security, with a focus on passenger handling procedures and baggage screening.

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AHM 120 - Inadmissible Passengers and Deportees

Procedures for managing passengers who are not allowed to board or remain on board an aircraft, including deportees.

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AHM 176 - Recommendations for the Handling of Passengers with Disabilities (PWD)

Recommendations for providing assistance to passengers with disabilities during their airport journey, covering aspects like boarding, baggage handling, and seating.

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AHM 181 - General guidelines for passenger agents in case of suspected communicable disease

Guidelines for handling passengers who potentially have a communicable disease, outlining procedures for identification, isolation, and communication.

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Flight Availability Display

When searching for flights, the system displays a table with flight details, including flight number, departure and arrival times, flight duration, and available seats.

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Round Trip Options

If the user wants to book a round trip, the system will provide separate options for the outbound and return flights, allowing the user to choose different flights for each leg of the journey.

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User Itinerary Selection

The user selects a flight itinerary from the displayed options based on flight number, departure and arrival times.

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Ticket Price Calculation

After selecting a flight, the system calculates and displays the ticket price, including the total cost for all passengers if multiple people are being booked.

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Seat Blocking

Some airlines offer the option to block a seat for a certain period against a charge, allowing the user to secure the flight without immediate purchase.

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Guest Registration

If the user is not already registered, they need to create an account before they can block or purchase a ticket.

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Reservation Database Update

When the user blocks or purchases a ticket, the system updates the reservation database, decreasing the available seats on the chosen flight by the number of tickets purchased.

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Blocking Number and Payment

For blocked seats, the system generates a blocking number, which the user can use to reference their reservation. If the user buys the ticket, the system charges the price to the credit card on file.

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Study Notes

Airport Operations Entities

  • Government regulatory agencies are crucial stakeholders, as without their support, no airline can operate.
  • Government agencies provide law enforcement and security services at airports.
  • International regulatory organizations oversee international aviation standards.
  • Airline and airport operators manage airlines and airports.
  • Airfreight forwarders and postal services handle cargo.
  • Air crews are essential for aircraft operations.
  • Ground staff and ground handling agents support ground operations.
  • Airline and airport suppliers and subcontractors provide various services.

Airport Functions

  • Airports are divided into landside and airside areas for secure and efficient operations.
  • Airline crews are not considered ground handlers.
  • An airport enables aircraft landings and takeoffs.
  • Agencies operating at airports include government regulatory agencies, airport and airline operators, airfreight forwarders, and air crews.
  • Ground service providers include various airport contractors, including refuelers, caterers, and cleaners.

Passenger Handling Services

  • ISAGO (IATA Safety Audit for Ground Operations) defines ground service provider (GSP) responsibilities.
  • Passengers have options for booking flights online, through travel agents, or directly with the airline.
  • Passengers can check in, select seats, and declare baggage online or at airport kiosks.
  • Traditional check-in desks are still available for assistance.
  • Many check-in tasks are automated, with passengers often interacting with GSPs only at the departure gate.
  • GSPs manage passenger flow and queuing to ensure smooth and efficient processing.
  • Passengers may be granted lounge access based on status or class.
  • Gate information, including boarding times and gate locations, are crucial.
  • Gate amenities include food, beverages, retail, and duty-free options.
  • Security screening is required for passengers and baggage at the gate.
  • Boarding passes and IDs are verified by GSPs after security screening.

IATA Documents

  • IATA Airport Handling Manual (AHM) provides guidance on passenger, baggage, cargo, aircraft handling, and safety procedures.
  • AHM includes specific procedures for inadmissible/deportees and passengers with disabilities.
  • IATA Ground Operations Manual outlines clear requirements for passenger handling, baggage, cargo, and aircraft handling and loading.
  • The IATA Safety Audit for Ground Operations (ISAGO) defines responsibilities for GSPs handling passengers.

ICAO Membership

  • There are 193 member states in ICAO (International Civil Aviation Organization).

Key Documents for Passenger and Baggage Handling

  • ISAGO standards manual.
  • PSCRM (Passenger Service Control Room Management).
  • AHM(Airport Handling Manual.)
  • BRM(Baggage Handling Manual)

PSCRM Details

  • PSCRM has resolutions covering passenger processing, security, baggage handling, and cargo.

Delayed/Lost Baggage Tracing Procedures

  • BRM (Baggage Handling Manual) provides procedures for tracing delayed and lost baggage.

AHM Coverage

  • AHM covers recommended industry standards and procedures for passenger handling and operations.

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Passenger Ground Services Course Book PDF

Description

Explore the essential entities and functions involved in airport operations. This quiz covers the roles of government agencies, airline and airport operators, aircrews, and ground staff, as well as the division of airport areas into landside and airside. Test your knowledge of airport functions and stakeholders.

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