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Questions and Answers
What provides detailed instructions needed by an individual or organization to fulfill responsibilities and perform tasks assigned in the Airport Emergency Plan?
What provides detailed instructions needed by an individual or organization to fulfill responsibilities and perform tasks assigned in the Airport Emergency Plan?
What describes the FEMA comprehensive approach to emergency management?
What describes the FEMA comprehensive approach to emergency management?
What is a management practice designed to enable effective and efficient domestic incident management by integrating a combination of facilities, equipment, personnel, procedures and communications operating within a common organizational structure?
What is a management practice designed to enable effective and efficient domestic incident management by integrating a combination of facilities, equipment, personnel, procedures and communications operating within a common organizational structure?
Who is responsible for managing the equipment and personnel of all responding units, including mutual aid companies?
Who is responsible for managing the equipment and personnel of all responding units, including mutual aid companies?
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What function is responsible for tactical operations at the incident site?
What function is responsible for tactical operations at the incident site?
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What element is responsible for coordinating the collection, evaluation, dissemination and use of information regarding the incident and the status of resources used or needed at the incident site?
What element is responsible for coordinating the collection, evaluation, dissemination and use of information regarding the incident and the status of resources used or needed at the incident site?
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What element is responsible for facilities, services, personnel, equipment and material supporting the incident?
What element is responsible for facilities, services, personnel, equipment and material supporting the incident?
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What element is responsible for tracking all incident costs, evaluating the financial considerations of the incident, completing a cost analysis, and assuring appropriate reimbursement processes are initiated?
What element is responsible for tracking all incident costs, evaluating the financial considerations of the incident, completing a cost analysis, and assuring appropriate reimbursement processes are initiated?
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In what emergency response is an aircraft that is known to have, or is suspected to have, an operational defect that affects normal flight operations, if there is danger of an accident.
In what emergency response is an aircraft that is known to have, or is suspected to have, an operational defect that affects normal flight operations, if there is danger of an accident.
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In what emergency response is an aircraft that is known or suspected to have an operational defect that normally should not cause serious difficulty in achieving a safe landing?
In what emergency response is an aircraft that is known or suspected to have an operational defect that normally should not cause serious difficulty in achieving a safe landing?
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In what emergency response is an aircraft incident/accident has occurred on or near the airport?
In what emergency response is an aircraft incident/accident has occurred on or near the airport?
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Which activities may require some type of activity specific to gathering and analyzing information and drawing conclusions, including the determination of the cause?
Which activities may require some type of activity specific to gathering and analyzing information and drawing conclusions, including the determination of the cause?
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Which activities are focused on returning the airport to normal operating conditions as soon as possible?
Which activities are focused on returning the airport to normal operating conditions as soon as possible?
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What are exceptional events that require actions and capabilities beyond those considered usual by an airport operator?
What are exceptional events that require actions and capabilities beyond those considered usual by an airport operator?
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What are often the hub of an airport, bringing together many elements such as computer-aided dispatch for police and fire personnel, coordination of airside and landside emergencies, and monitoring of weather, security access control and CCTV systems?
What are often the hub of an airport, bringing together many elements such as computer-aided dispatch for police and fire personnel, coordination of airside and landside emergencies, and monitoring of weather, security access control and CCTV systems?
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What is the method or means for notifying airport emergency response personnel of an emergency?
What is the method or means for notifying airport emergency response personnel of an emergency?
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What is designed to automate the dispatch process and combine several databases to provide a comprehensive solution for the dispatcher?
What is designed to automate the dispatch process and combine several databases to provide a comprehensive solution for the dispatcher?
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Who receives and processes emergency and non-emergency calls from the public requesting assistance?
Who receives and processes emergency and non-emergency calls from the public requesting assistance?
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What are typically licensed by a metropolitan or regional regulatory commission that ensures minimum standards for drivers and their vehicles?
What are typically licensed by a metropolitan or regional regulatory commission that ensures minimum standards for drivers and their vehicles?
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What uses apps for passengers to book transportation in a personal car or commercial vehicle?
What uses apps for passengers to book transportation in a personal car or commercial vehicle?
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What provides door-to-door, multi-stop transportation to individual destinations?
What provides door-to-door, multi-stop transportation to individual destinations?
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What type of transportation takes passengers to and from hotels, local attractions, or business districts?
What type of transportation takes passengers to and from hotels, local attractions, or business districts?
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What provides door to door, prearranged transportation for large groups (also known as tour buses, cruise ship buses)?
What provides door to door, prearranged transportation for large groups (also known as tour buses, cruise ship buses)?
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What landside goal relates to providing safe and secure transportation in high-quality vehicles that meet regulations, accommodate those with special needs, and provide a variety of services (shared-ride, taxi, etc.)?
What landside goal relates to providing safe and secure transportation in high-quality vehicles that meet regulations, accommodate those with special needs, and provide a variety of services (shared-ride, taxi, etc.)?
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What landside goal relates to monitoring the volume of trips and dwell time, ensuring only authorized ground transportation providers have access, using technology to collect fees, and using hold lots for commercial and personal vehicles?
What landside goal relates to monitoring the volume of trips and dwell time, ensuring only authorized ground transportation providers have access, using technology to collect fees, and using hold lots for commercial and personal vehicles?
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What landside goal relates to promoting the use of public transport for passengers and particularly employees by providing bus passes or reduced fare cards, promoting carpools, flexible work hours, increasing parking costs, and promoting the use of compressed natural gas?
What landside goal relates to promoting the use of public transport for passengers and particularly employees by providing bus passes or reduced fare cards, promoting carpools, flexible work hours, increasing parking costs, and promoting the use of compressed natural gas?
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What landside goal relates to keeping vehicles properly maintained, not overcharging customers, keeping fares reasonable to encourage the use of commercial ground transportation, and consistent enforcement of ground transportation access and rates regulations?
What landside goal relates to keeping vehicles properly maintained, not overcharging customers, keeping fares reasonable to encourage the use of commercial ground transportation, and consistent enforcement of ground transportation access and rates regulations?
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What landside goal relates to the airport operator's attempt to increase non-aeronautical revenue, generate enough revenue to cover the cost of providing facilities and charging appropriate and equitable fees?
What landside goal relates to the airport operator's attempt to increase non-aeronautical revenue, generate enough revenue to cover the cost of providing facilities and charging appropriate and equitable fees?
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What percentage of an airport's entire revenue stream can parking revenue bring in?
What percentage of an airport's entire revenue stream can parking revenue bring in?
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What is the primary role of terminal operations?
What is the primary role of terminal operations?
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What programs are a proven method to improve the passenger experience?
What programs are a proven method to improve the passenger experience?
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What touchpoints relate to airport websites, brochures and signage?
What touchpoints relate to airport websites, brochures and signage?
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Which touchpoints relate to the interactions passengers have with airport, airline and tenant staff?
Which touchpoints relate to the interactions passengers have with airport, airline and tenant staff?
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Before the TSA, airport screening was conducted by who?
Before the TSA, airport screening was conducted by who?
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Who oversees screening operations, security inspection processes, and other federal transportation regulations?
Who oversees screening operations, security inspection processes, and other federal transportation regulations?
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What program vets passengers against the No Fly and Selectee lists, and the Terrorist Watch List, when they book a flight?
What program vets passengers against the No Fly and Selectee lists, and the Terrorist Watch List, when they book a flight?
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Who implements security-screening procedures critical to TSA objectives and protects the traveling public by preventing any deadly or dangerous objects from being transported onto an aircraft?
Who implements security-screening procedures critical to TSA objectives and protects the traveling public by preventing any deadly or dangerous objects from being transported onto an aircraft?
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All commercial service airports with security programs under Title 49 CFR Part 1542 must designate a(n) ______, trained under Title 49 CFR Part 1542.3?
All commercial service airports with security programs under Title 49 CFR Part 1542 must designate a(n) ______, trained under Title 49 CFR Part 1542.3?
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Who are usually members of the airport's badging (e.g., credentialing) offices and are directly responsible for the collection and processing of Personally Identifiable Information and Sensitive Personally Identifiable Information, and the collection and processing of fingerprints from airport identification badge applicants?
Who are usually members of the airport's badging (e.g., credentialing) offices and are directly responsible for the collection and processing of Personally Identifiable Information and Sensitive Personally Identifiable Information, and the collection and processing of fingerprints from airport identification badge applicants?
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Who are frequently used at airports to provide perimeter security, staff vehicle entry gates, and patrol the airfield to enforce the Airport Security Plan to respond to computer alarms from the access control system?
Who are frequently used at airports to provide perimeter security, staff vehicle entry gates, and patrol the airfield to enforce the Airport Security Plan to respond to computer alarms from the access control system?
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Study Notes
Airport Emergency Plan
- Provides detailed instructions for individuals or organizations to fulfill responsibilities and perform tasks assigned in the Airport Emergency Plan.
Emergency Management
- FEMA comprehensive approach to emergency management: integrates response and recovery efforts.
Incident Management
- NIMS (National Incident Management System): enables effective and efficient domestic incident management by integrating facilities, equipment, personnel, procedures, and communications.
Incident Command System
- Incident Commander: responsible for managing equipment and personnel of all responding units, including mutual aid companies.
- Tactical Operations: function responsible for tactical operations at the incident site.
- Planning: element responsible for coordinating the collection, evaluation, dissemination, and use of information regarding the incident and the status of resources used or needed at the incident site.
- Logistics: element responsible for facilities, services, personnel, equipment, and material supporting the incident.
- Finance/Administration: element responsible for tracking all incident costs, evaluating financial considerations, completing a cost analysis, and assuring appropriate reimbursement processes are initiated.
Aircraft Emergency Response
- MAYDAY: aircraft with an operational defect affecting normal flight operations, with danger of an accident.
- PAN-PAN: aircraft with an operational defect not causing serious difficulty in achieving a safe landing.
- Aircraft Accident/Incident: aircraft incident/accident on or near the airport.
Investigation and Recovery
- Investigation activities: gathering and analyzing information, drawing conclusions, and determining the cause.
- Recovery activities: focused on returning the airport to normal operating conditions as soon as possible.
Airport Operations
- Exceptional events: require actions and capabilities beyond those considered usual by an airport operator.
- Airport Operations Center (AOC): often the hub of an airport, bringing together many elements such as computer-aided dispatch for police and fire personnel, coordination of airside and landside emergencies, and monitoring of weather, security access control, and CCTV systems.
Communication and Dispatch
- Emergency notification: method or means for notifying airport emergency response personnel of an emergency.
- Computer-aided dispatch (CAD): designed to automate the dispatch process and combine several databases to provide a comprehensive solution for the dispatcher.
- Public Safety Answering Point (PSAP): receives and processes emergency and non-emergency calls from the public requesting assistance.
Ground Transportation
- Taxis: typically licensed by a metropolitan or regional regulatory commission that ensures minimum standards for drivers and their vehicles.
- Ride-hailing: uses apps for passengers to book transportation in a personal car or commercial vehicle.
- Shared-ride services: provide door-to-door, multi-stop transportation to individual destinations.
- Shuttles: take passengers to and from hotels, local attractions, or business districts.
- Chartered buses: provide door-to-door, prearranged transportation for large groups.
- Landside goals:
- Providing safe and secure transportation in high-quality vehicles.
- Monitoring the volume of trips and dwell time.
- Promoting the use of public transport for passengers and employees.
- Keeping vehicles properly maintained, not overcharging customers, and having consistent enforcement of ground transportation access and rates regulations.
- Increasing non-aeronautical revenue.
Airport Revenue
- Parking revenue: can bring in up to 30% of an airport's entire revenue stream.
Terminal Operations
- Primary role: ensuring the safe and efficient movement of passengers and aircraft through the terminal.
- Customer experience programs: proven method to improve the passenger experience.
- Touchpoints:
- Airport websites, brochures, and signage.
- Interactions with airport, airline, and tenant staff.
Security
- Before TSA, airport screening was conducted by airlines and airport authorities.
- TSA (Transportation Security Administration): oversees screening operations, security inspection processes, and other federal transportation regulations.
- Secure Flight Program: vets passengers against the No Fly and Selectee lists, and the Terrorist Watch List, when they book a flight.
- TSA implements security-screening procedures critical to TSA objectives, protecting the traveling public by preventing deadly or dangerous objects from being transported onto an aircraft.
- Airport Security Coordinator: designated by commercial service airports with security programs under Title 49 CFR Part 1542, trained under Title 49 CFR Part 1542.3.
- Badging Office: responsible for the collection and processing of Personally Identifiable Information and Sensitive Personally Identifiable Information.
- Airport Law Enforcement: frequently used at airports to provide perimeter security, staff vehicle entry gates, and patrol the airfield to enforce the Airport Security Plan and respond to computer alarms from the access control system.
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