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Questions and Answers
The area intended to be the airport lobby must not be placed in the direction of the ______ to avoid too much heat.
The area intended to be the airport lobby must not be placed in the direction of the ______ to avoid too much heat.
sun
Function refers to the technical aspects of the operation, such as the height of a chair to a ______ during a travel consultation.
Function refers to the technical aspects of the operation, such as the height of a chair to a ______ during a travel consultation.
table
Aesthetics is defined as the concern for the appreciation of ______.
Aesthetics is defined as the concern for the appreciation of ______.
beauty
Wooden chairs may be pleasant for outdoor dining, but these may not withstand the ______, wind, and rain.
Wooden chairs may be pleasant for outdoor dining, but these may not withstand the ______, wind, and rain.
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It is usually done by answering the guests' questions, 'What is in store for me?' or 'What is the ______ I am here?'
It is usually done by answering the guests' questions, 'What is in store for me?' or 'What is the ______ I am here?'
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Design elements must be appropriately positioned in reference to the type of ______ (resort, hotel, travel agency, etc.).
Design elements must be appropriately positioned in reference to the type of ______ (resort, hotel, travel agency, etc.).
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If the intended users of an eco-park are children, then the surroundings should be ______, and safety precautions must be in place.
If the intended users of an eco-park are children, then the surroundings should be ______, and safety precautions must be in place.
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Adhere to ______ requirements is critical in ensuring safe and functional spaces.
Adhere to ______ requirements is critical in ensuring safe and functional spaces.
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The guest relies on the tourism organization to create an environment that is safe and easy to use and understand, known as the ______.
The guest relies on the tourism organization to create an environment that is safe and easy to use and understand, known as the ______.
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The guest's overall response to the setting may cause them to want to come and stay or ______ it.
The guest's overall response to the setting may cause them to want to come and stay or ______ it.
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Ambient conditions include ergonomic factors such as temperature, humidity, air quality, and ______.
Ambient conditions include ergonomic factors such as temperature, humidity, air quality, and ______.
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The arrangement of equipment and furnishings within the service setting is referred to as ______.
The arrangement of equipment and furnishings within the service setting is referred to as ______.
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Guests respond differently to the individual elements of the servicescape based on their characteristics and may express physiological, cognitive, or ______ responses.
Guests respond differently to the individual elements of the servicescape based on their characteristics and may express physiological, cognitive, or ______ responses.
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An example of ambient conditions is the romantic feel of dimly lit restaurants with soft music and ______ smells.
An example of ambient conditions is the romantic feel of dimly lit restaurants with soft music and ______ smells.
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Employees must have sufficient space and traffic routes to provide ______ service to guests.
Employees must have sufficient space and traffic routes to provide ______ service to guests.
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A restaurant with too many tables can result in slower service productivity due to the ______ size of the kitchen.
A restaurant with too many tables can result in slower service productivity due to the ______ size of the kitchen.
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Each guest's experience of the setting is unique to that guest and that particular time and ______.
Each guest's experience of the setting is unique to that guest and that particular time and ______.
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Guests change from one service encounter to another, and how they perceive at one time can also ______.
Guests change from one service encounter to another, and how they perceive at one time can also ______.
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A tourism and hospitality organization must be ready to adapt and consistently ______ the service environment.
A tourism and hospitality organization must be ready to adapt and consistently ______ the service environment.
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Quality service management is crucial in both tourism and ______.
Quality service management is crucial in both tourism and ______.
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Managing hospitality organizations focuses on achieving excellence in the guest ______.
Managing hospitality organizations focuses on achieving excellence in the guest ______.
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A facility must adhere to local laws and obtain ______ such as permits to operate.
A facility must adhere to local laws and obtain ______ such as permits to operate.
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The Protected Area Management Board (PAMB) oversees and monitors activities in designated protected ______.
The Protected Area Management Board (PAMB) oversees and monitors activities in designated protected ______.
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Getting the lowest price for an amenity or equipment maximizes their use and results in a profitable ______ organization.
Getting the lowest price for an amenity or equipment maximizes their use and results in a profitable ______ organization.
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For site designers, it is essential to consider development and maintenance ______.
For site designers, it is essential to consider development and maintenance ______.
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A basic exhaust can be purchased at a lesser price than an efficient ______ designed to operate with less exhaust.
A basic exhaust can be purchased at a lesser price than an efficient ______ designed to operate with less exhaust.
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Proper design can encourage good behavior while discouraging ______ behavior.
Proper design can encourage good behavior while discouraging ______ behavior.
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Planting moss ferns and vines on outdoor walls can be a solution to ______.
Planting moss ferns and vines on outdoor walls can be a solution to ______.
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Creating environments that encourage extended visits results in better ______.
Creating environments that encourage extended visits results in better ______.
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Functional congruence refers to how well something with a functional purpose fits into the ______ in which it serves that purpose.
Functional congruence refers to how well something with a functional purpose fits into the ______ in which it serves that purpose.
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Entrances should be where guests would ______ them.
Entrances should be where guests would ______ them.
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Signs are the explicit physical representations of information that the organization thinks guests might want, need, and ______ to find.
Signs are the explicit physical representations of information that the organization thinks guests might want, need, and ______ to find.
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Symbols are representational icons that can replace any specific ______.
Symbols are representational icons that can replace any specific ______.
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Artifacts are physical objects representing something beyond their functional ______.
Artifacts are physical objects representing something beyond their functional ______.
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Guests want to see other ______ within the establishment to have a positive experience.
Guests want to see other ______ within the establishment to have a positive experience.
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Happiness and satisfaction are ______, and guests expect to see others also enjoying the experience.
Happiness and satisfaction are ______, and guests expect to see others also enjoying the experience.
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Perceived service environment is the general ______ that the guest draws from countless individual environmental factors.
Perceived service environment is the general ______ that the guest draws from countless individual environmental factors.
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Study Notes
Airport Design Considerations
- Airport lobbies with glass roofs should be positioned away from direct sunlight to minimize heat buildup.
- Aesthetics and functionality are equally important.
- Functional aspects include chair height relative to tables for comfortable consultations, the quality of materials used, and the comfort provided.
- Aesthetics focuses on the appreciation of beauty, considering aspects like the suitability of wooden chairs for outdoor dining but their vulnerability to weather elements.
Guest and Employee Experience
- Designing for both guests and employees involves prioritizing guest satisfaction and operational profitability.
- A holistic approach is critical, ensuring the experience aligns with the organization's vision and meets guests' expectations.
- This requires understanding guests' needs and desires through direct feedback and addressing the question: Why is this element here?
Site Design and Utilization
- Design elements should be strategically placed, taking into account the type of facility (resort, hotel, travel agency, leisure facility).
- Analyze the site's physical characteristics and inventory to ensure elements are appropriately positioned.
- If natural resources such as beaches, sand dunes, rock formations, or trees are present, they should be highlighted as part of the design.
- In the context of an eco-park, security measures and safety precautions should be prioritized, especially when children are the target audience.
Adhering to Regulations
- Tourism and leisure facilities must comply with local laws and obtain necessary permits, such as operating permits, sanitary permits, and other related permits.
- The Protected Area Management Board (PAMB) plays a crucial role in overseeing and monitoring activities and facilities within designated protected sites and attractions.
Cost-Effective Design
- Minimize expenses while maximizing the functionality and usefulness of amenities and equipment to ensure profitable operations.
- Consider development and maintenance costs to make informed "make-or-buy" decisions.
- Investing in efficient, albeit more expensive, equipment can yield long-term cost savings by reducing energy consumption.
Designing for Minimal Supervision
- Well-designed spaces can encourage positive behavior while discouraging negative behavior, minimizing supervision and costs.
- Implement design features that discourage vandalism, such as planting moss ferns and vines on outdoor walls.
- Open layouts in production areas, eliminating walls and partitions, improve supervisor oversight.
Importance of the Servicescape
- The visual appeal and ambiance of the service environment significantly influence guest satisfaction and can extend their stay, ultimately bolstering profitability.
- Tourism companies should create environments that are safe, easy to navigate, and understandable.
- Environmental features should facilitate smooth entry, experience, and departure, minimizing the risk of guests feeling lost, injured, or disoriented.
The Five Components of the Service Setting
- Ambient conditions: Ergonomic factors like temperature, humidity, air quality, smells, sounds, comfort, and lighting contribute to the guest experience.
- Space utilization: The arrangement of equipment and furnishings, their size and shape, accessibility to guests, and spatial relationships influence guest perception.
- Functional congruence: The alignment of equipment, building, and service environment with guest expectations.
- Signs, symbols, and artifacts: Clear and easily readable signs, symbols that transcend language, and artifacts that enhance the theme are crucial elements.
- People: The presence of other individuals, including employees, fellow guests, and even imagined entities, plays a significant role in shaping the guest experience.
Perceived Service Environment
- The servicescape refers to the overall impression guests form based on numerous individual environmental factors.
- The guest's perception is unique and can fluctuate depending on factors like individual preferences, the time of day, and the specific service encounter.
- To cater to evolving guest expectations, tourism and hospitality organizations must continuously adapt and innovate their service environments.
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Description
Explore the key principles of airport design, focusing on considerations for both guest and employee experiences. This quiz covers aspects such as aesthetics, functionality, and site utilization, all critical for enhancing satisfaction and operational success. Test your knowledge on how design elements meet the needs of users and contribute to overall airport effectiveness.
