Questions and Answers
Voluntary change can include all of the following except?
You should always use the automated reprice tab when checking the cost for a voluntary change.
True
An unaccompanied minor ticket can be booked or changed on delta.com or fly delta app.
False
Which of the following ticket stocks are eligible to be processed using automated reprice?
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If passengers are travelling with an infant in arms and their ticket is being changed, you will need to reissue the infant ticket also.
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Always use the reprice Engine first to process SkyMiles Award ticket voluntary reissues.
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Customers who request a qualifying voluntary refund on a Miles + Cash Award ticket will receive the full refund in cash.
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If a ticket reissue fails after attempting to reprice for a voluntary change, what should you do?
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When reissuing a ticket for a voluntary change, when are you required to quote the fare rules for the new ticket?
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Before making a change to an award ticket, the SkyMiles account used to book the ticket must be verified.
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Which of the following can you do from within the segment tab?
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Study Notes
Voluntary Change Procedures
- Voluntary changes do not include routing changes from an Irregular Operations (IROP).
- Automated reprice tab should always be utilized for checking the cost for voluntary changes.
- Unaccompanied minor tickets cannot be booked or changed via delta.com or the Fly Delta app.
- Eligible ticket stocks for automated reprice processing include 006, 057, and 074.
Important Ticketing Guidelines
- Infants traveling in arms require a reissued ticket when changing a parent or guardian's ticket.
- The Reprice Engine must be used first for SkyMiles Award ticket voluntary reissues.
True or False Insights
- Always prioritize the Reprice Engine for SkyMiles Award ticket reissues: True.
- Full refunds in cash are not provided for qualifying voluntary refunds on Miles + Cash Award tickets: False.
- If a ticket reissue fails after a voluntary change, verify fare allowances, check coupon status, document customer requests, and blind transfer to DMR/IMR.
- Fare rules for a new ticket must be quoted before requesting payment or reissuing if no payment is needed.
- Before changing an award ticket, validation of the SkyMiles account used for booking is mandatory: True.
- The segment tab allows for various actions, including all options mentioned in the guidelines.
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Description
This quiz covers essential concepts about voluntary changes in airline ticket management. It evaluates your understanding of automated repricing, unaccompanied minor ticket policies, and eligibility for different ticket stocks. Test your knowledge and ensure accuracy in handling ticket changes.
