Airline Services and Policies

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Questions and Answers

What is the general check-in time for international flights?

  • 3 to 4 hours before departure (correct)
  • 4 to 5 hours before departure
  • 1 to 2 hours before departure
  • 2 to 3 hours before departure

What is usually provided to First Class passengers at no extra charge?

  • Drinks, headsets, and movies (correct)
  • Alcoholic beverages and headsets
  • Meals and desserts
  • Fax service and electrical outlets

What is the main difference between Business Class and Coach Class?

  • Amenities and seat width
  • Number of cabins on the plane
  • Tray-table size and electrical outlets
  • Level of comfort and meal service (correct)

What do passengers need to exchange for a boarding pass at the ticket counter or gate?

<p>Flight coupons (A)</p>
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What is the purpose of a Lost Ticket Application (LTA)?

<p>To request a replacement ticket (A)</p>
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Which class of service is usually found on planes with three or more cabins?

<p>Business Class (B)</p>
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What is the purpose of Denied Boarding Compensation?

<p>To provide payment for passengers who are bumped due to oversell (A)</p>
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What is an Electronic Ticket (e-Ticket) in the context of air travel?

<p>A computer record that serves as a receipt for the passenger's ticket purchase (B)</p>
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What is the primary purpose of Endorsements in the context of air travel?

<p>To specify the fare rules and restrictions for the passenger (A)</p>
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What is an Open Jaw itinerary in the context of air travel?

<p>A type of journey that is similar to a round trip, but with two open segments (A)</p>
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What is the primary benefit of Curbside Check-in for passengers?

<p>The ability to check their bags and/or get seat assignments outside a terminal building (B)</p>
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What is the primary purpose of waitlisting in the context of air travel?

<p>To request a seat on a fully booked flight (A)</p>
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What is the difference between a One Way and a Round Trip journey in the context of air travel?

<p>A One Way journey is a journey from an originating city to a destination city, while a Round Trip journey is a journey that ends in the same city where it began (A)</p>
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What happens when a seat becomes available on a waitlisted flight?

<p>The passenger is notified and can confirm their booking (A)</p>
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What is the primary function of a boarding area in an airport?

<p>To accommodate passengers waiting to board their flight (C)</p>
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What is the term for the process of collecting checked luggage at an airport?

<p>Baggage Claim (C)</p>
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What is the outcome when a passenger's waitlist status is changed to confirmed?

<p>The passenger is assigned a seat on the flight (B)</p>
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What is the purpose of contacting an airline agent in the context of waitlisting?

<p>To request a seat on a fully booked flight (D)</p>
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