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Airline Services and Policies

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Questions and Answers

What is the general check-in time for international flights?

3 to 4 hours before departure (correct)
4 to 5 hours before departure
1 to 2 hours before departure
2 to 3 hours before departure

What is usually provided to First Class passengers at no extra charge?

Drinks, headsets, and movies (correct)
Alcoholic beverages and headsets
Meals and desserts
Fax service and electrical outlets

What is the main difference between Business Class and Coach Class?

Amenities and seat width
Number of cabins on the plane
Tray-table size and electrical outlets
Level of comfort and meal service (correct)

What do passengers need to exchange for a boarding pass at the ticket counter or gate?

Flight coupons (A) Signup and view all the answers

What is the purpose of a Lost Ticket Application (LTA)?

To request a replacement ticket (A) Signup and view all the answers

Which class of service is usually found on planes with three or more cabins?

Business Class (B) Signup and view all the answers

What is the purpose of Denied Boarding Compensation?

To provide payment for passengers who are bumped due to oversell (A) Signup and view all the answers

What is an Electronic Ticket (e-Ticket) in the context of air travel?

A computer record that serves as a receipt for the passenger's ticket purchase (B) Signup and view all the answers

What is the primary purpose of Endorsements in the context of air travel?

To specify the fare rules and restrictions for the passenger (A) Signup and view all the answers

What is an Open Jaw itinerary in the context of air travel?

A type of journey that is similar to a round trip, but with two open segments (A) Signup and view all the answers

What is the primary benefit of Curbside Check-in for passengers?

The ability to check their bags and/or get seat assignments outside a terminal building (B) Signup and view all the answers

What is the primary purpose of waitlisting in the context of air travel?

To request a seat on a fully booked flight (A) Signup and view all the answers

What is the difference between a One Way and a Round Trip journey in the context of air travel?

A One Way journey is a journey from an originating city to a destination city, while a Round Trip journey is a journey that ends in the same city where it began (A) Signup and view all the answers

What happens when a seat becomes available on a waitlisted flight?

The passenger is notified and can confirm their booking (A) Signup and view all the answers

What is the primary function of a boarding area in an airport?

To accommodate passengers waiting to board their flight (C) Signup and view all the answers

What is the term for the process of collecting checked luggage at an airport?

Baggage Claim (C) Signup and view all the answers

What is the outcome when a passenger's waitlist status is changed to confirmed?

The passenger is assigned a seat on the flight (B) Signup and view all the answers

What is the purpose of contacting an airline agent in the context of waitlisting?

To request a seat on a fully booked flight (D) Signup and view all the answers

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