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Questions and Answers
Which agency is primarily responsible for setting rules and regulations related to airline security procedures and policies in the United States of America?
What is the primary objective of the national security agency in the context of airline security?
Which of the following is a regulation that varies from country to country according to the national security agency?
What is a potential issue for passengers who transit through a third country and are not familiar with the local security regulations?
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Which of the following is a key learning point related to airline security regulations?
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What is the scope of security regulations in terms of airline operation?
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Which of the following is a responsibility of the national aviation authority?
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What is the primary difference between the national security agency and the national aviation authority?
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Who is responsible for ensuring the Safety, Quality, and Security of the airline?
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What is the primary department that cabin crew candidates have regular contact with when they are first employed?
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Which department is responsible for managing flight activities?
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What is the role of the Safety Officers in the airline?
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What is the primary role of the Head of Security in an airline?
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What is the significance of the Safety Management System in an airline?
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Which department is responsible for the overall performance and training of the cabin crew?
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What is the primary role of the Head of Operations Control in an airline?
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What is the primary purpose of the cabin crew's general information sessions on specific flights?
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What is the role of the National Aviation Authority (NAA)?
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What is the primary source of information for cabin crew to ensure compliance with regulations?
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What is the main objective of the IATA's Cabin Operations Safety Task Force (COSTF)?
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What is the importance of cabin crew receiving proper training or briefing on security and customs/immigration regulations?
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What is the purpose of the Operations Manual and Cabin Crew Manual?
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What is the primary responsibility of cabin crew in relation to regulations?
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Why is it important for cabin crew to remain familiar with the content of their manuals and any changes made to them?
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Study Notes
Airline Organizational Structure
- The Head of Inflight Services is responsible for cabin crew performance and training, product and service.
- The Head of Security oversees all security policies and procedures throughout the airline.
- The Head of Operations Control is responsible for the day-to-day movement of aircraft and crew.
Quality and Safety Department
- A centralized Quality and Safety Department is common in airlines, responsible for Safety, Quality, and Security.
- The Quality and Safety Manager ensures compliance with local and international regulations.
- Safety officers plan, implement, and coordinate safety and environmental programs.
Cabin Crew Training
- The Cabin Crew Training Department is the first department new cabin crew members interact with.
- Cabin crew must interact effectively with departments responsible for managing flight activities.
Aviation Security Regulations
- Each country has a national security agency responsible for setting airline security rules and regulations.
- The national security agency ensures airports and flights operate without unlawful interference.
- Security regulations vary by country but typically include:
- Carriage of sky marshals or law enforcement officers
- Screening of passengers and crew baggage
- Security checkpoints and searches
- Passenger screening and profiling
- Regulations on carriage of liquids, gels, powder, and pastes
Key Learning Points
- Cabin crew must be aware of security regulations and inform passengers of what to expect at the arrival airport.
- Cabin crew must be properly trained or briefed on security, customs/immigration regulations.
Unit Summary
- Everything cabin crew do on-board is regulated in one way or another.
- Cabin crew must remain familiar with their Operations Manual and Cabin Crew Manual to ensure compliance with regulations.
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Description
Test your knowledge of airline organizational structure, including roles and responsibilities of different departments and heads.
