Podcast
Questions and Answers
What was the primary goal of early airlines?
What was the primary goal of early airlines?
Which factor contributed to the fact that air transport was not common in the early 20th century?
Which factor contributed to the fact that air transport was not common in the early 20th century?
How did the accident rate in air travel change from 1958 to 2015?
How did the accident rate in air travel change from 1958 to 2015?
What describes the nature of most early airlines in terms of funding?
What describes the nature of most early airlines in terms of funding?
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What aspect of airline businesses does the customer's hierarchy of needs primarily relate to?
What aspect of airline businesses does the customer's hierarchy of needs primarily relate to?
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Study Notes
Airline Business Nature
- Aviation industry emerged in the early 20th century, offering air transport
- Air travel was uncommon initially due to accident fears and preference for trains/ships for long distances
- Early airlines often government-funded or established, due to low demand
- Accident rates decreased steadily due to advancements in technology, making air travel safer
- Yearly accident rate per million flights decreased over time (graph displayed)
Learning Objectives
- Understand the nature of airline businesses
- Recognize airline customer's hierarchy of needs
- Understand customer expectations
- Identify tangible and intangible customer services
- Identify internal and external airline customers
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Description
This quiz explores the nature of airline businesses, including their evolution from early aviation to modern safety advancements. It covers customer needs, expectations, and the distinction between tangible and intangible services in the airline industry. Understand the factors that influence air travel choices and the hierarchy of airline customers.
