Podcast
Questions and Answers
What was the primary goal of early airlines?
What was the primary goal of early airlines?
- To become profitable quickly
- To connect remote areas via air travel
- To safely transport customers from one location to another (correct)
- To innovate in aircraft technology
Which factor contributed to the fact that air transport was not common in the early 20th century?
Which factor contributed to the fact that air transport was not common in the early 20th century?
- High cost of air travel
- Public fear of flying due to numerous accidents (correct)
- Limited availability of airlines
- Lack of regulatory standards in aviation
How did the accident rate in air travel change from 1958 to 2015?
How did the accident rate in air travel change from 1958 to 2015?
- It increased significantly
- It remained unchanged
- It fluctuated wildly with no clear trend
- It decreased steadily over time (correct)
What describes the nature of most early airlines in terms of funding?
What describes the nature of most early airlines in terms of funding?
What aspect of airline businesses does the customer's hierarchy of needs primarily relate to?
What aspect of airline businesses does the customer's hierarchy of needs primarily relate to?
Flashcards
Airline's Nature
Airline's Nature
An airline is a transportation company offering air travel services.
Early Airline Goal
Early Airline Goal
Early airlines prioritized safe transportation of passengers between locations.
Initial Market Demand
Initial Market Demand
Early airlines faced low market demand due to public fear of flying.
Government Funding
Government Funding
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Accident Rate Trend
Accident Rate Trend
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Safest Mode of Transport
Safest Mode of Transport
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Study Notes
Airline Business Nature
- Aviation industry emerged in the early 20th century, offering air transport
- Air travel was uncommon initially due to accident fears and preference for trains/ships for long distances
- Early airlines often government-funded or established, due to low demand
- Accident rates decreased steadily due to advancements in technology, making air travel safer
- Yearly accident rate per million flights decreased over time (graph displayed)
Learning Objectives
- Understand the nature of airline businesses
- Recognize airline customer's hierarchy of needs
- Understand customer expectations
- Identify tangible and intangible customer services
- Identify internal and external airline customers
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