Podcast
Questions and Answers
Flight attendant's essential guide focuses on passenger relations and ______ situations.
Flight attendant's essential guide focuses on passenger relations and ______ situations.
challenging
Unaccompanied passengers must purchase ______ and direct flights to a specified destination.
Unaccompanied passengers must purchase ______ and direct flights to a specified destination.
nonstop
Airline personnel will board unaccompanied passengers before ______ passengers.
Airline personnel will board unaccompanied passengers before ______ passengers.
other
Parents or guardians must strictly follow travel arrangements' ______ and requirements.
Parents or guardians must strictly follow travel arrangements' ______ and requirements.
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For hearing difficulty, information must be written down and presented to the ______.
For hearing difficulty, information must be written down and presented to the ______.
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A gate pass must be obtained from the airline ticket or ______ pass counter.
A gate pass must be obtained from the airline ticket or ______ pass counter.
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Carried medical supplies for diabetes patients should be properly ______.
Carried medical supplies for diabetes patients should be properly ______.
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Passengers with pacemakers must present a Pacemaker Identification ______.
Passengers with pacemakers must present a Pacemaker Identification ______.
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If a flight is ______, the airline is required to solve this immediately.
If a flight is ______, the airline is required to solve this immediately.
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Volunteers are passengers who will surrender their ______ for a waiting passenger.
Volunteers are passengers who will surrender their ______ for a waiting passenger.
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A flight diversion may be necessary if the weather deteriorates beyond the pilot's qualifications and/or capabilities due to ______.
A flight diversion may be necessary if the weather deteriorates beyond the pilot's qualifications and/or capabilities due to ______.
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If there are not enough volunteers, the airline may ______ passengers involuntarily.
If there are not enough volunteers, the airline may ______ passengers involuntarily.
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Pilots should monitor the aircraft engine and system parameters throughout the ______.
Pilots should monitor the aircraft engine and system parameters throughout the ______.
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Passengers must file an immediate claim for their ______ baggage.
Passengers must file an immediate claim for their ______ baggage.
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An airline is generally responsible for paying the passenger for personal ______ items when luggage is delayed.
An airline is generally responsible for paying the passenger for personal ______ items when luggage is delayed.
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It is the responsibility of the pilot and the flight crew to be mentally and physically ______ before partaking in any duty.
It is the responsibility of the pilot and the flight crew to be mentally and physically ______ before partaking in any duty.
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The Crew Resource Management (CRM) encompasses skills including communication, situational awareness, and ______.
The Crew Resource Management (CRM) encompasses skills including communication, situational awareness, and ______.
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Airline companies provide options when traveling with a child under ______ years of age.
Airline companies provide options when traveling with a child under ______ years of age.
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Children five years of age and older can travel based on particular ______ implemented by an airline.
Children five years of age and older can travel based on particular ______ implemented by an airline.
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Situational Awareness (SA) allows pilots to make decisions ahead of time and ______ several options.
Situational Awareness (SA) allows pilots to make decisions ahead of time and ______ several options.
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A sterile cabin should be observed during departure, arrival, and ______ procedures.
A sterile cabin should be observed during departure, arrival, and ______ procedures.
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Pilots must ensure that their passengers comply with ______ regulations.
Pilots must ensure that their passengers comply with ______ regulations.
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Air travel may be considered one of the best modes of transportation, but sometimes airlines have ______ that frustrate passengers.
Air travel may be considered one of the best modes of transportation, but sometimes airlines have ______ that frustrate passengers.
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If a passenger misplaces their paper ticket, the general resolution is to fill out a ______.
If a passenger misplaces their paper ticket, the general resolution is to fill out a ______.
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Some airlines may require a passenger to purchase a new ticket at the current available ______.
Some airlines may require a passenger to purchase a new ticket at the current available ______.
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Flight delays, diversions, and ______ are very frustrating for travelers.
Flight delays, diversions, and ______ are very frustrating for travelers.
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Airline tickets include stipulations regarding the company's responsibilities if a flight is delayed, ______, or canceled.
Airline tickets include stipulations regarding the company's responsibilities if a flight is delayed, ______, or canceled.
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Overbooking is a normal practice in the ______ industry.
Overbooking is a normal practice in the ______ industry.
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Many major airlines continue using e-tickets, making lost paper tickets a less common ______.
Many major airlines continue using e-tickets, making lost paper tickets a less common ______.
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When flights are canceled, airlines may reimburse meal and hotel expenses based on the ______ of delay or cancellation.
When flights are canceled, airlines may reimburse meal and hotel expenses based on the ______ of delay or cancellation.
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Seriously ill passengers may require special medical equipment such as an oxygen tank, respirator, and the need for an accompanying ______.
Seriously ill passengers may require special medical equipment such as an oxygen tank, respirator, and the need for an accompanying ______.
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Passenger profiling is conducted by the flight crew during passenger ______.
Passenger profiling is conducted by the flight crew during passenger ______.
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Pilots should monitor the ______ and destination airport for deteriorating weather conditions.
Pilots should monitor the ______ and destination airport for deteriorating weather conditions.
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Information regarding seriously ill passengers must be disseminated ahead for easier ______ onto and off the airplane.
Information regarding seriously ill passengers must be disseminated ahead for easier ______ onto and off the airplane.
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The use of preferential runways is often related to local ______ abatement programs.
The use of preferential runways is often related to local ______ abatement programs.
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The En route Flight Advisory Service provides timely and pertinent ______ data to aircraft.
The En route Flight Advisory Service provides timely and pertinent ______ data to aircraft.
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When pilots are cleared to 'Fly Runway Heading,' they should maintain the heading that corresponds with the extended ______ of the departure runway.
When pilots are cleared to 'Fly Runway Heading,' they should maintain the heading that corresponds with the extended ______ of the departure runway.
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Study Notes
Air Travel Issues
- Airlines have regulations that sometimes frustrate passengers
- Travel professionals need to be aware of various issues concerning air travel
- Policies vary among airlines regarding lost tickets
- Some airlines issue replacement tickets, others not
- Airlines may require purchase of new ticket
Lost Tickets
- Airlines may refund lost or unused tickets
- Some tickets are not refundable
- Airlines generally require a form for lost tickets
- Electronic tickets (e-tickets) are increasingly common, reducing lost paper ticket problems
- Unused electronic tickets are increasing due to forgotten or changed travel plans
Flight Delays, Diversions, and Cancellations
- Delays, diversions, and cancellations are frustrating, especially with no advance notice
- Contracts outline airline responsibilities for delays, diversions, and cancellations; including potential compensation for meal and accommodation expenses, different types and levels of compensation depending on the cause.
- Airline contracts can vary for international compared to domestic flights
Overbooked Flights
- Airlines sometimes take more reservations than available seats (overbooking), mostly during peak seasons or holidays
- Overbooking is allowed by regulations, and airlines use volunteer passengers who agree to relinquish their seats in return for accommodations like discounted flight compensation, miles, or cash.
- If no volunteers, involuntary bumps occur and these passengers are eligible for compensation
- The compensation is usually outlined in the airline's waiver or disclaimer contract
Lost or Damaged Baggage
- Airlines have increased responsibility for lost or delayed luggage
- Passengers must file a claim with the airline baggage services quickly after noticing the problem
- Passengers should try to keep records of the items in their luggage before arrival for reimbursement
- If items are damaged, or lost, passengers can claim reimbursement with receipt and proof of purchase.
Unaccompanied Children and Children Travelling with Adults
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Airlines have rules for unaccompanied children, usually if over five years old
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Airlines also apply special rules if travelling with infants, parents can:
- Hold the infant in lap
- Purchase full-fare ticket for a seat
- Purchase half-fare ticket for a child safety seat
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Special guardianship is not assumed by the airline upon completion of travel.
Medical Concerns and In-flight Considerations
- Passengers with disabilities or medical conditions may need assistance at security checkpoints
- Passengers with hearing or visual impairments need special assistance and guidance
- Passengers with diabetes will need to inform staff about their medical needs and medications
- Passengers with pacemakers need to bring identification cards; or medical certificates if they recently underwent surgery
- Seriously ill passengers may require additional medical equipment, early check in, and/or need of an assistant
- Passenger profiling is used in select countries to identify potential security risks
- Pilots should check for deteriorating weather conditions, and if needed, diversion.
- Aircraft systems and pilot status need ongoing monitoring
- Situational awareness (SA) is critical for pilots, assessing environmental impacts and options.
- Sterile cabin procedure enforced in aircraft to ensure safety, security, and attention to the critical operations.
- Smoking is prohibited in aircraft and around airport facilities.
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Description
This quiz explores various issues related to air travel, including airline regulations, lost tickets, and flight delays. It is essential for travel professionals to understand these aspects to better manage passenger expectations and experiences. Test your knowledge on how airlines handle ticket loss and compensation for travel disruptions.
