Compliance and Regulations
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Questions and Answers

What is the cabin baggage allowance for customers with travel originating from Brazil with tickets purchased in Brazil?

  • Up to 5kg
  • Up to 7kg
  • Up to 10kg (correct)
  • Up to 15kg

    • In Colombia, which of the following statements is true about the Right of Withdrawal for flight tickets?

  • It applies to all tickets purchased in Colombia.
  • It applies only to international flights from Colombia.
  • It applies to tickets purchased in Colombia for flights to and/or from Colombia. (correct)
  • It does not exist in Colombia.

    • What is a key requirement for informing customers about refunds under the US DOT rule?

  • Reservations can be cancelled within 24 hours of ticket issue, regardless of the departure date.
  • Reservations can be cancelled within 7 days of the first departure date, with a partial refund.
  • Reservations can be cancelled within 24 hours of ticket issue, provided the ticket is issued more than 7 days prior to the first departure date. (correct)
  • Reservations can be cancelled at any time, with no refund.

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