Podcast
Questions and Answers
What is one of the primary functions of AI in social media content analysis?
What is one of the primary functions of AI in social media content analysis?
- To manually curate content for social media platforms
- To decrease customer interaction on platforms
- To enhance consumer engagement through NLP (correct)
- To create static advertising campaigns
Which technology is combined with NLP to identify copycat apps?
Which technology is combined with NLP to identify copycat apps?
- Traditional marketing strategies
- Data mining techniques
- Static content analysis
- Machine Learning (ML) (correct)
Why might personalized ads backfire?
Why might personalized ads backfire?
- Privacy concerns can heighten. (correct)
- They are too generic.
- They lack engagement strategies.
- They focus on irrelevant content.
What process does AI automate in the media buying process?
What process does AI automate in the media buying process?
What is segmentation in the context of marketing?
What is segmentation in the context of marketing?
In the context of AI-driven marketing, the STP process is heavily reliant on what?
In the context of AI-driven marketing, the STP process is heavily reliant on what?
Which of the following best describes dynamic pricing in marketing?
Which of the following best describes dynamic pricing in marketing?
What role does AI play in enhancing the creative process of advertising?
What role does AI play in enhancing the creative process of advertising?
What capability does Thinking AI provide for product design?
What capability does Thinking AI provide for product design?
Which of the following describes the primary function of Feeling AI?
Which of the following describes the primary function of Feeling AI?
Which AI approach is most suited for the payment task in e-commerce?
Which AI approach is most suited for the payment task in e-commerce?
What aspect of AI is used to track brand reputation through social media?
What aspect of AI is used to track brand reputation through social media?
What is the primary use of deep learning in marketing?
What is the primary use of deep learning in marketing?
What type of AI can be trained to have a brand personality?
What type of AI can be trained to have a brand personality?
Which process is considered calculation-intensive and analytical in pricing tasks?
Which process is considered calculation-intensive and analytical in pricing tasks?
How can adaptive systems enhance customer service?
How can adaptive systems enhance customer service?
What is the primary focus when using feeling AI in marketing?
What is the primary focus when using feeling AI in marketing?
What do successful positioning statements primarily help brands achieve?
What do successful positioning statements primarily help brands achieve?
What is suggested as a method for psychographic segmentation in the art market?
What is suggested as a method for psychographic segmentation in the art market?
Which statement reflects the role of mechanical AI in marketing?
Which statement reflects the role of mechanical AI in marketing?
What distinguishes feeling AI from thinking AI in marketing strategies?
What distinguishes feeling AI from thinking AI in marketing strategies?
Which advertising slogan reflects successful emotional resonance with consumers?
Which advertising slogan reflects successful emotional resonance with consumers?
What is identified as a research gap within the context of marketing strategies?
What is identified as a research gap within the context of marketing strategies?
What does slicing the market refer to in marketing strategies?
What does slicing the market refer to in marketing strategies?
What is the primary purpose of using mechanical AI in segmentation applications?
What is the primary purpose of using mechanical AI in segmentation applications?
How can segmentation applications utilize transfer learning as demonstrated by Wang et al. (2017)?
How can segmentation applications utilize transfer learning as demonstrated by Wang et al. (2017)?
What flexibility does AI segmentation provide marketers?
What flexibility does AI segmentation provide marketers?
What advantage does data mining provide in understanding customer perceptions?
What advantage does data mining provide in understanding customer perceptions?
In the context of positioning, what does focusing on the customer's heart mean?
In the context of positioning, what does focusing on the customer's heart mean?
What aspect of AI segmentation can differentiate it from traditional mechanical segmentation?
What aspect of AI segmentation can differentiate it from traditional mechanical segmentation?
How might machine learning assist in processing loan requests, according to the content?
How might machine learning assist in processing loan requests, according to the content?
What is a key benefit of mining customers' perceptions for marketers?
What is a key benefit of mining customers' perceptions for marketers?
What is the primary function of feeling AI in marketing?
What is the primary function of feeling AI in marketing?
How does feeling AI differ from mechanical AI?
How does feeling AI differ from mechanical AI?
What does customer understanding primarily involve according to the content?
What does customer understanding primarily involve according to the content?
Which technique is mentioned as a means to enhance customer interaction with AI?
Which technique is mentioned as a means to enhance customer interaction with AI?
In what way can feeling AI contribute to understanding customer needs?
In what way can feeling AI contribute to understanding customer needs?
Which aspect is NOT a focus of feeling AI?
Which aspect is NOT a focus of feeling AI?
What type of data can be analyzed to understand consumer responses?
What type of data can be analyzed to understand consumer responses?
What is a potential benefit of using feeling AI in marketing?
What is a potential benefit of using feeling AI in marketing?
What major difference exists between semi-structured behavioral big data and unstructured behavioral data?
What major difference exists between semi-structured behavioral big data and unstructured behavioral data?
What is a key advantage of feeling analytics over qualitative focus groups for customer insights?
What is a key advantage of feeling analytics over qualitative focus groups for customer insights?
How is segmentation typically visualized in market analysis?
How is segmentation typically visualized in market analysis?
What does the term 'flexible targeting' imply in a marketing strategy?
What does the term 'flexible targeting' imply in a marketing strategy?
What challenge does big data analytics face when dealing with unstructured data?
What challenge does big data analytics face when dealing with unstructured data?
In advanced marketing strategies, what is crucial for understanding customer feelings?
In advanced marketing strategies, what is crucial for understanding customer feelings?
What kind of segments can be discovered through big data analytics?
What kind of segments can be discovered through big data analytics?
What is a primary concern when balancing data-driven exploration with theory-driven market analysis?
What is a primary concern when balancing data-driven exploration with theory-driven market analysis?
Flashcards
Product
Product
Tangible goods and intangible services offered to customers.
Feeling AI
Feeling AI
AI that analyzes emotional data to understand customer feelings and preferences.
Customer Understanding
Customer Understanding
Understanding customers' needs and wants, including their emotions and attitudes.
Customer Sentiment Analysis
Customer Sentiment Analysis
Analysis of customer sentiments, feelings, and attitudes using emotional data.
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Feeling AI for Customer Understanding
Feeling AI for Customer Understanding
AI used to analyze and understand the emotional content of customer interactions.
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Emotional Data Analysis
Emotional Data Analysis
The ability of Feeling AI to analyze emotional data, which traditional AI systems lack.
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Personalized Marketing with Feeling AI
Personalized Marketing with Feeling AI
The use of Feeling AI to personalize marketing campaigns based on customer emotions.
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Importance of Feeling AI
Importance of Feeling AI
Feeling AI plays a crucial role in understanding customer needs and wants, particularly through analysis of their emotions and attitudes.
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Segmentation
Segmentation
The process of dividing a market into smaller groups based on shared characteristics, like demographics, interests, or needs.
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AI for Marketing
AI for Marketing
The use of artificial intelligence (AI) to analyze data and identify patterns to inform marketing decisions, such as targeting, pricing, and retargeting.
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Social Media Sentiment Analysis
Social Media Sentiment Analysis
AI algorithms examine social media content and user behavior to understand consumer sentiment towards brands and products.
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AI Chatbots
AI Chatbots
AI-powered programs designed to engage with customers through conversational interactions, typically in chat or messaging platforms.
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AI for Copycat Detection
AI for Copycat Detection
AI algorithms analyze social media data for potential copycat apps or products, helping to identify and protect intellectual property.
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AI in Advertising
AI in Advertising
The use of AI in advertising to automate ad buying processes, optimize media spending, and personalize ad content for individual users.
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AI for Content Creation
AI for Content Creation
AI helps create engaging content by automatically generating text, images, or videos tailored to specific audience interests.
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Personalized Mobile Marketing
Personalized Mobile Marketing
Personalized mobile marketing strategies leveraging AI focus on the 4Ps of marketing: product, price, place, and promotion.
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AI-based market segmentation
AI-based market segmentation
AI can be used to segment markets based on customer characteristics and behaviors. For example, grouping customers by demographics (age, gender, location) or purchasing habits.
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Mechanical AI
Mechanical AI
A specific type of AI that focuses on identifying patterns and relationships from data without considering the purpose of using these patterns.
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Segmentation of one
Segmentation of one
AI can segment customers based on their individual characteristics. For example, each customer can be considered a separate segment.
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Aggregating long tails
Aggregating long tails
AI can combine small groups of customers with similar characteristics into larger, more manageable segments.
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Transfer learning
Transfer learning
A technique where AI learns from a larger dataset and applies that knowledge to a smaller, less-understood dataset.
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Flexibility in aggregation and disaggregation
Flexibility in aggregation and disaggregation
AI-based segmentation provides flexibility, allowing marketers to create segments of different sizes based on their needs.
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Data mining in marketing
Data mining in marketing
Using data mining techniques to uncover hidden patterns and insights about customer behavior.
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Customer-based perceptual map
Customer-based perceptual map
Data mining can help create perceptual maps, which visualize customer perceptions about brands or products.
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Targeting
Targeting
The process of picking the best customer group(s) for a company's marketing efforts.
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Thinking AI
Thinking AI
Using AI to personalize marketing messages for individual customers to address their unique needs and preferences.
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Feeling AI for Relationalization
Feeling AI for Relationalization
Using AI to build relationships and foster connections with customers.
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Positioning Statement
Positioning Statement
A statement that describes the unique value proposition a brand offers to customers.
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Positioning Slogan
Positioning Slogan
A concise and memorable phrase that captures the essence of a brand.
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Affective Component
Affective Component
Understanding the emotional needs, desires, and preferences of customers.
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Price (cost) Action
Price (cost) Action
The cost associated with acquiring a product or service, encompassing payment, pricing, and negotiation.
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Conversational AI
Conversational AI
AI systems designed to interact with humans in a natural and engaging way, mimicking human-like conversation and emotional responses.
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Sentiment Analysis
Sentiment Analysis
Analyzing customer emotions and attitudes through text and social media data, such as tweets, reviews, and comments.
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Adaptive Systems
Adaptive Systems
AI-powered systems that can personalize customer experiences, tailoring products or services to individual preferences and behavior.
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Big Data Analytics
Big Data Analytics
Understanding customer preferences and behavior through the analysis of large datasets.
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Machine Learning
Machine Learning
AI systems that learn from data to make predictions and recommend products or services based on user preferences and contexts.
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Big Data Analytics for Unstructured Data
Big Data Analytics for Unstructured Data
Using AI to analyze unstructured behavioral data, like customer reviews or social media posts, to understand opinions and sentiments.
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Discover Novel Segments with Big Data
Discover Novel Segments with Big Data
A new approach to segmentation that uses AI to discover customer groups based on a potentially unlimited number of variables.
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Real-time Customer Insights with Big Data
Real-time Customer Insights with Big Data
The ability of big data analytics to provide real-time insights into customer behavior during their experience.
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Balancing Data- and Theory-Driven Market Analysis
Balancing Data- and Theory-Driven Market Analysis
Combining data-driven insights from big data analytics with theory-driven marketing principles for a more comprehensive understanding of customers.
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Targeting Individuals with Big Data
Targeting Individuals with Big Data
Creating personalized marketing strategies that target individual customers based on their unique needs and preferences.
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Segmentation with Big Data
Segmentation with Big Data
Using AI to identify novel segments based on customer behavior, preferences, and emotions.
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Customer Understanding in the Digital Age
Customer Understanding in the Digital Age
Understanding customer needs and wants through analyzing their interactions within a digital environment.
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Al Applications
- Al applications encompass advanced web search engines (e.g., Google Search), recommendation systems (used by YouTube, Amazon, and Netflix), understanding human speech (like Siri and Alexa), self-driving cars (e.g., Waymo), generative or creative tools (ChatGPT and Al art), automated decision-making, and competing at the highest level in strategic game systems (like chess and Go).
Al Chatbots
- An Al chatbot is a first-response tool for customers. It greets, engages, and serves in a friendly, familiar manner.
- This technology allows for customized, immediate responses, and suggests help center articles.
- It collects customer information via in-chat forms.
ChatGPT Usage Survey
- 49% of U.S. companies currently use ChatGPT; 30% plan to.
- 93% of current users intend to expand ChatGPT use.
- 90% of business leaders view ChatGPT experience as a helpful skill for job seekers.
ChatGPT Usage by Companies
- 66% of using companies use it for writing code.
- 58% for copywriting/content creation.
- 57% for customer support.
- 52% for summarizing meetings/documents.
- 77% for writing job descriptions.
- 66% for creating interview requisitions.
- 65% for responding to applicants.
Worker Replacement by ChatGPT
- 48% of companies using ChatGPT have replaced workers since its November 2022 release.
ChatGPT Impact on Workers
- 33% of companies using ChatGPT state that it will definitely lead to worker layoffs by 2023.
- 26% of companies using ChatGPT suggest that it will likely lead to worker layoffs by 2023.
Top Al-Replaced Roles
- Tech jobs (coders, programmers, software engineers, data analysts)
- Media jobs (advertising, content creation, technical writing, journalism)
- Legal industry jobs (paralegals, legal assistants)
- Market research analysts
- Teachers
- Finance jobs (financial analysts, advisors)
- Traders
- Graphic designers
- Accountants
- Customer service agents
Jobs Least at Risk from Al
- Roles requiring significant emotional or social component (e.g., therapists, counselors, social workers, and teachers)
- High-level white-collar workers (responsible for complex business decisions)
- Customer-facing positions requiring relationship-building with clients (e.g., salespeople)
- Management consultants (who spend time negotiating and providing strategic advice) requiring human interaction and problem-solving skills.
Industries Exposed to Al Automation (Goldman Sachs)
- Office and administrative support – 46%
- Legal – 44%
- Architecture and engineering – 37%
- Life, physical, and social science – 36%
- Business and financial operations – 35%
- Community and social service – 33%
- Management - 32%
- Sales and related - 31%
- Computer and mathematical – 29%
- Farming, fishing, and forestry - 28%
- Protective service - 28%
- Healthcare practitioners and technical – 28%
- Educational instruction and library - 27%
- Healthcare support - 26%
- Arts, design, entertainment, sports, and media – 26%
- All industries - 25%
- Personal care and service - 19%
- Food preparation and serving related - 12%
- Transportation and material moving – 11%
- Production - 9%
- Construction and extraction - 6%
- Installation, maintenance, and repair - 4%
- Building and grounds cleaning and maintenance - 1%
Al Exposure in Canada
- In May 2021, 50% of higher-educated Canadian workers held jobs highly exposed to and highly complementary with Al, compared with 13% of those having only a high-school diploma or less.
- 86% of highly educated-Canadian workers held jobs with high exposure compared to 38% of those who had less education.
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