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Questions and Answers
Which of the following is a common difficulty faced by agents for their increased average handle time?
Which of the following is a common difficulty faced by agents for their increased average handle time?
- Technical issues
- Lack of training (correct)
- High call volume
- Excessive breaks
What is a possible reason for agents' increased average handle time?
What is a possible reason for agents' increased average handle time?
- Outdated technology
- Inefficient call scripts
- Low customer satisfaction
- Limited product knowledge (correct)
Which factor can contribute to agents' increased average handle time?
Which factor can contribute to agents' increased average handle time?
- Complex customer issues (correct)
- Active listening
- Multitasking
- Effective time management
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