ch 8.2

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Questions and Answers

In preparing ads, the use of supportive arguments only is typical of a _____ argument approach to advertising.

  • positive
  • one-sided (correct)
  • single issue
  • declarative

Generally speaking, comparative ads are more effective when:

  • the marketer of an established brand wishes to freshen the image of his brand on selected attributes.
  • the marketer of an established brand wishes to eliminate new competition.
  • the marketer of a new product wishes to point out faults in the dominant brand.
  • the marketer of a new product wishes to give his product a clear brand image close to that of the dominant brand. (correct)

When Bristol-Myers states that "New Liquid Vanish really does clean tough rust stains below the waterline better than Lysol," it is using which of the following strategies?

  • comparative advertising (correct)
  • cognitive differentiation
  • emotional appeal
  • conclusion advertising

What common communication technique listed below can be perceived of as a negative effect when used in a factual communication?

<p>showing a picture (B)</p> Signup and view all the answers

Acme Company began to sell a digital camera called a Column to compete with Canon's digital cameras. In terms of comparative ads, what should be the strategy of both Acme and Canon?

<p>Acme should compare its camera with Canon's, but Canon should not use comparative ads. (D)</p> Signup and view all the answers

A car advertiser says its cars are the most expensive within the model class and are not known for their styling, but they have the best safety and quality record of any cars within the model class. What argument is the car advertiser using?

<p>a two-sided argument (B)</p> Signup and view all the answers

Stressed a unique benefit or product feature.

<p>True (A)</p> Signup and view all the answers

Two versions of the same message, one in visual form, the other in verbal form, elicit different reactions. Pictures are found to be superior in affecting evaluations of utilitarian aspects of the product.

<p>False (B)</p> Signup and view all the answers

The two-factor theory suggests that there is an optimal number of repetitions for a message.

<p>False (B)</p> Signup and view all the answers

A car manufacturer admits in a television commercial that its automobile is costly and lacks a great deal of stylishness. However, the company's spokesperson also points out that it has the best safety record on the road and takes special care to ensure that small children ride well and safely in their cars. The manufacturer is making a two-sided argument with this type of message.

<p>True (A)</p> Signup and view all the answers

The ad named one brand of diapers and compared them with another brand's in terms of "dryness effectiveness." This is an example of comparative advertising.

<p>True (A)</p> Signup and view all the answers

In research studies, recall has been found to be higher for "thinking" ads than for "feeling" ads. One reason for this finding is that:

<p>tests that measure recall are more oriented toward recall of specific facts, or cognitive response. (B)</p> Signup and view all the answers

Scott found that the use of a tasteful, sexually provocative picture in their magazine promotion got lots of attention, but sales of their product seemed unaffected. What was the most probable reason for Scott's problem?

<p>The ad was so effective in drawing attention to the &quot;sex appeal&quot; that recall for the product was hindered. (A)</p> Signup and view all the answers

Ads containing puns or satire are examples of which type of message appeal?

<p>humour (B)</p> Signup and view all the answers

In a commercial for Contac cold medicine, a construction worker was shown working hard during a rainstorm. They say they have to take Contac so they can get to work that day, adding "No work, no pay," revealing an anxiety about losing their job. This is a demonstration of the use of:

<p>fear appeals. (C)</p> Signup and view all the answers

Erika wanted her roommates to wash their own dishes and clean up in the kitchen when their turn came. Everyone in the apartment had the stomach flu at least once in the last two weeks and Erika thought she was coming down with it again. She was convinced that if the apartment were cleaner, she could stay healthier. What type of message would be most effective for Erika to persuade her roommates?

<p>Erika should create a moderate threat with her message, and then explain how the threat could be removed by her request. (D)</p> Signup and view all the answers

Recall of "thinking" ads is higher than that for "feeling" ads because conventional measures of advertising effectiveness (such as "day-after-recall tests") are oriented toward cognitive responses and do not adequately assess the cumulative effects of emotional ads.

<p>True (A)</p> Signup and view all the answers

Once a marketing message is received, the consumer begins to process it. Depending upon how personally involving the information is to the consumer, the consumer will follow one of two routes to persuasion, according to the:

<p>elaboration likelihood model (ELM). (C)</p> Signup and view all the answers

According to the elaboration likelihood model (ELM), the primary determinant of which route a consumer will follow in processing a message depends upon the:

<p>personal relevance of the information. (B)</p> Signup and view all the answers

Careful consideration of message content, generation of cognitive responses to ad arguments, and a rational evaluation of an ad's persuasive element are all typical of messages processed via the _____ route to persuasion.

<p>central</p> Signup and view all the answers

Dani and Jo both saw the same ad. The product being advertised was very important to Dani, but of only minor interest to Jo. According to the elaboration likelihood model, even if both of them buy the product, how will the relationship between attitude change and behaviour be different?

<p>Dani will think about it first and then purchase. Jo will purchase first and then change their attitude about the product later. (A)</p> Signup and view all the answers

The elaboration likelihood model (ELM) refers to the nature of counter-arguments a consumer makes when listening to a persuasive message.

<p>False (B)</p> Signup and view all the answers

Flashcards

One-sided argument

Using only supportive arguments in ads, focusing solely on the positives.

Comparative ads

Ads that compare a product or service to its competitors.

Two-sided argument

Presenting both strengths and weaknesses of a product.

Fear appeals

Persuasive messages relying on creating anxiety about avoiding a negative outcome.

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Elaboration likelihood model (ELM)

Dual route process that explains the level of consumer involvement and persuasion, either 'central' or 'peripheral'.

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Central route to persuasion

Careful evaluation of arguments in ads, leading to lasting attitude change.

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Comparative Ads

The most effective comparative ads come from new products wishing for dominant position.

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Study Notes

  • Using supportive arguments in ads typically indicates a one-sided argument approach.
  • Comparative ads are more effective when marketers of new products aim to give their product a clear brand image similar to the dominant one.
  • Claiming "New Liquid Vanish really does clean tough rust stains below the waterline better than Lysol" is comparative advertising.
  • Showing a picture can sometimes be perceived negatively in factual communication.
  • When Acme Company began to sell a digital camera called a Column to compete with Canon's digital cameras, as a comparative ad Strategy, Acme should compare its camera with Canon's, but Canon should not use comparative ads.
  • An advertisement saying their cars are more expensive but have the best safety and quality record uses a two-sided argument.
  • Persuasive commercials contain a message stressing a unique benefit or product feature.
  • Visual and verbal forms of the same message elicit different reactions; pictures are superior in affecting evaluations of utilitarian aspects of the product.
  • The two-factor theory does not suggest an optimal number of repetitions for a message.
  • A car manufacturer admitting to high cost and lack of style while highlighting safety is using a two-sided argument.
  • An ad comparing diaper brands on "dryness effectiveness" is an example of comparative advertising.
  • Recall is higher for "thinking" ads because recall tests are more oriented toward specific facts or cognitive responses.
  • Using sexually provocative pictures in magazine ads can attract attention but hinder product recall if it overshadows the product itself.
  • Ads with puns or satire exemplify humour appeals.
  • A Contac cold medicine commercial showing a construction worker working in the rain highlights fear appeals.
  • To persuade roommates to clean, creating a moderate threat linking cleanliness to health and explaining how the threat can be removed is effective.
  • Conventional measures of advertising effectiveness do not adequately assess emotional ads.
  • According to the Elaboration Likelihood Model (ELM), once a marketing message is received, consumers process it via two routes to persuasion.
  • According to the elaboration likelihood model (ELM), the primary determinant of which route a consumer will follow in processing a message depends upon the personal relevance of the information.
  • Careful consideration of content and cognitive responses are typical of messages processed via the central route to persuasion.
  • According to the elaboration likelihood model, If Dani is highly interested and Jo is not, Dani will think about the ad first and then purchase while Jo will purchase first and then change their attitude about the product later.
  • The Elaboration Likelihood Model (ELM) does not refer to counter-arguments a consumer makes.

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