Advantage Care Training Overview
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Questions and Answers

Which of the following items is covered under exterior maintenance?

  • Battery cables
  • Air conditioning recharge
  • Spark plugs and wires
  • Side-view mirrors (correct)
  • What type of electrical components are excluded from coverage?

  • Aftermarket components (correct)
  • Remote Start System
  • Collision Avoidance System
  • Bluetooth Systems
  • Which part is covered only if damaged by the failure of an internally lubricated part?

  • Wheel covers
  • Engine block (correct)
  • Clutch master cylinder
  • Bumper
  • Which of the following is NOT considered a covered part in repairs?

    <p>Factories installed speaker system</p> Signup and view all the answers

    What type of wear items are included in the service adjustments?

    <p>Brake pads</p> Signup and view all the answers

    Which fluids are covered under the maintenance provisions?

    <p>Both A and B</p> Signup and view all the answers

    Which system is covered under the Smart Tech option?

    <p>DVD Players</p> Signup and view all the answers

    Which of the following is explicitly excluded from coverage under factory installed systems?

    <p>Gaming System</p> Signup and view all the answers

    Which type of vehicle coverage includes coverage for the smart tech system?

    <p>Comprehensive</p> Signup and view all the answers

    What is the maximum odometer reading eligible for the Current PLUS 15 model year?

    <p>200,000 miles</p> Signup and view all the answers

    Which coverage is NOT part of the Exclusionary agreement?

    <p>Interior maintenance</p> Signup and view all the answers

    Under which option is the 'Disappearing Deductible' feature available?

    <p>Comprehensive</p> Signup and view all the answers

    Which of the following terms applies to Current PLUS 7 Model contract?

    <p>40,000-160,000</p> Signup and view all the answers

    What type of coverage is designed to reflect manufacturer's comprehensive coverage?

    <p>Exclusionary</p> Signup and view all the answers

    What is an optional coverage that can be customized under Advantage Care?

    <p>Custom Suspension</p> Signup and view all the answers

    Which of the following systems is covered under all Advantage Care options?

    <p>Brakes/ABS System</p> Signup and view all the answers

    Which Advantage Care option is primarily intended for used vehicles?

    <p>Exclusionary</p> Signup and view all the answers

    What mileage range is included in the eligibility for the Current PLUS 4 model?

    <p>3,000-110,000</p> Signup and view all the answers

    What optional coverage is NOT mentioned as part of the Advantage Care options?

    <p>Interior maintenance</p> Signup and view all the answers

    Which of the following is NOT true regarding the Powertrain Plus option?

    <p>Covers the Smart Tech component</p> Signup and view all the answers

    What is the duration for Day 1 Coverage across all Advantage Care options?

    <p>12-120 Months</p> Signup and view all the answers

    Which system is not covered under the Exclusionary agreement?

    <p>Interior features</p> Signup and view all the answers

    Study Notes

    Advantage Care Overview

    • Advantage Care provides flexible coverage options suitable for various vehicles, budgets, and mileage.
    • It serves as a comprehensive solution for dealerships to offer customer protection plans.

    Coverage Types

    • Powertrain: Covers engine, turbocharger, transmission, transfer case, drivetrain system, seals, and gaskets for all plans.
    • Powertrain Plus: Includes all Powertrain coverages plus air conditioning, cooling system, fuel system, electrical, suspension, brakes/ABS, and steering.
    • Comprehensive: Encompasses all types alongside audio, hybrid systems, entertainment/navigation.
    • Exclusionary: Similar to manufacturer comprehensive coverage without limits for specific components.

    Eligibility and Terms

    • Varying eligibility based on model year: Current PLUS options provide coverage from 12-120 months and mileage from 3,000-200,000.
    • Offers Day 1 coverage and roadside assistance in all plans.
    • Options for disappearing deductible and cancellable/transferable components.

    Exclusionary Coverage Highlights

    • Designed to mimic thorough manufacturer safeguards.
    • Backed by a vertically integrated A-rated insurer.
    • Customization options available, including custom suspension and ride share coverage.

    Exclusions

    • Interior maintenance items (e.g., buttons, carpet, water leaks) are not covered.
    • Exterior maintenance items (e.g., glass, body panels, weather-strip) are excluded.
    • Service adjustments and cleaning (e.g., contaminated fuel, air conditioning recharge, brake components) are not included.
    • Non-factory replacement parts as well as aftermarket components are excluded fully.
    • Specific factory-installed systems (e.g., Bluetooth, collision avoidance, GPS) require Smart Tech or Total Exclusionary coverage for protection.

    Key Features

    • Custom options available to suit specific client needs, enhancing the product's appeal.
    • Comprehensive understanding of what is and isn't covered can guide clients in making informed decisions.

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    Description

    This quiz focuses on Advantage Care training, outlining the flexibility needed for dealerships to offer coverage across various vehicle types. It includes details on different product offerings such as Powertrain, Comprehensive, and Exclusionary plans. Test your knowledge on this essential retail environment topic.

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