Podcast
Play an AI-generated podcast conversation about this lesson
Questions and Answers
What is the formula for calculating patient satisfaction?
What is the formula for calculating patient satisfaction?
- Satisfaction = Perception - Expectations (correct)
- Satisfaction = Perception + Expectations
- Satisfaction = Expectations
- Satisfaction = Perception
In the context of patient satisfaction, when does dissatisfaction occur?
In the context of patient satisfaction, when does dissatisfaction occur?
- When perception equals expectations
- When perception is less than expectations (correct)
- When satisfaction is zero
- When perception is greater than expectations
What is the main goal regarding patient satisfaction in a pharmacy practice?
What is the main goal regarding patient satisfaction in a pharmacy practice?
- To exceed patient expectations (correct)
- To keep satisfaction at zero
- To have satisfaction greater than zero
- To meet patient expectations exactly
What must stakeholders in the drug supply chain provide to meet the requirements of the FDA?
What must stakeholders in the drug supply chain provide to meet the requirements of the FDA?
Signup and view all the answers
Which entity in the supply chain management utilizes third-party logistics?
Which entity in the supply chain management utilizes third-party logistics?
Signup and view all the answers
What is the definition of inventory management in a pharmacy practice?
What is the definition of inventory management in a pharmacy practice?
Signup and view all the answers
In a pharmacy practice, what does 'COGs' stand for?
In a pharmacy practice, what does 'COGs' stand for?
Signup and view all the answers
'Formulary tiers' in a pharmacy practice typically categorize drugs based on what criteria?
'Formulary tiers' in a pharmacy practice typically categorize drugs based on what criteria?
Signup and view all the answers
What is the role of patient satisfaction surveys in a pharmacy practice?
What is the role of patient satisfaction surveys in a pharmacy practice?
Signup and view all the answers
How can good inventory management impact a pharmacy practice?
How can good inventory management impact a pharmacy practice?
Signup and view all the answers
