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Adoption Curve and Patient Satisfaction Quiz

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Adoption Curve and Patient Satisfaction Quiz

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Questions and Answers

What is the formula for calculating patient satisfaction?

Satisfaction = Perception - Expectations (correct)

Satisfaction = Perception + Expectations

Satisfaction = Expectations

Satisfaction = Perception

In the context of patient satisfaction, when does dissatisfaction occur?

When perception equals expectations

When perception is less than expectations (correct)

When satisfaction is zero

When perception is greater than expectations

What is the main goal regarding patient satisfaction in a pharmacy practice?

To exceed patient expectations (correct)

To keep satisfaction at zero

To have satisfaction greater than zero

To meet patient expectations exactly

What must stakeholders in the drug supply chain provide to meet the requirements of the FDA?

Interoperable tracing (D) Signup and view all the answers

Which entity in the supply chain management utilizes third-party logistics?

Pharmacy Benefits Managers (B) Signup and view all the answers

What is the definition of inventory management in a pharmacy practice?

Balancing supply and demand effectively (C) Signup and view all the answers

In a pharmacy practice, what does 'COGs' stand for?

Cost of Goods Sold (C) Signup and view all the answers

'Formulary tiers' in a pharmacy practice typically categorize drugs based on what criteria?

'Cost-sharing' levels (B) Signup and view all the answers

What is the role of patient satisfaction surveys in a pharmacy practice?

Provide information about patients' views of the pharmacy. (D) Signup and view all the answers

How can good inventory management impact a pharmacy practice?

Improve profitability. (B) Signup and view all the answers