Questions and Answers
What is the purpose of linking your Adit app user account to a physical phone extension?
To enable automatic patient search for incoming calls on hardphones
When will the Patient Card automatically pop up if you are using the Adit platform through your web browser?
Only if you are taking the call on your softphone
What action is required if you have not yet assigned a physical phone to your user account?
Assign a physical phone to your user account
What does each Line correspond to in the Adit platform?
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What should be done after selecting the Line number to edit it?
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What is the purpose of linking each user to their respective hardphone lines?
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What action is required after setting up each staff member with their own user login?
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What does opting IN mean in the context of this feature?
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What is the purpose of the preference setting 'Show call pop for calls picked up from associated hardphone(s)'?
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What does opting out allow users to do?
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