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Questions and Answers
What is the primary focus of the first technique of active listening?
What is the primary focus of the first technique of active listening?
- Focusing on the intent of the other person (correct)
- Understanding the tone and inflections of the speaker
- Preparing a response while the speaker is talking
- Paying attention to the speaker's body language
What percentage of communication is non-verbal?
What percentage of communication is non-verbal?
- 70%
- 50%
- 100%
- 90% (correct)
What is the purpose of using verbal cues in active listening?
What is the purpose of using verbal cues in active listening?
- To dominate the conversation
- To provide negative feedback
- To encourage the speaker to continue (correct)
- To interrupt the speaker
Why is it important to pay attention to the speaker's non-verbal cues?
Why is it important to pay attention to the speaker's non-verbal cues?
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What is an example of clarifying in active listening?
What is an example of clarifying in active listening?
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What is the benefit of paraphrasing in active listening?
What is the benefit of paraphrasing in active listening?
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