Active Listening Techniques
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Questions and Answers

What is the primary focus of the first technique of active listening?

  • Focusing on the intent of the other person (correct)
  • Understanding the tone and inflections of the speaker
  • Preparing a response while the speaker is talking
  • Paying attention to the speaker's body language

    • What percentage of communication is non-verbal?

  • 70%
  • 50%
  • 100%
  • 90% (correct)

    • What is the purpose of using verbal cues in active listening?

  • To dominate the conversation
  • To provide negative feedback
  • To encourage the speaker to continue (correct)
  • To interrupt the speaker

    • Why is it important to pay attention to the speaker's non-verbal cues?

    <p>Because they make up a significant portion of communication</p> Signup and view all the answers

    What is an example of clarifying in active listening?

    <p>Summarizing the speaker's message in a few sentences</p> Signup and view all the answers

    What is the benefit of paraphrasing in active listening?

    <p>It ensures the listener understands the speaker's message</p> Signup and view all the answers

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