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Active Listening Skills

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Questions and Answers

What is the goal of active listening?

To build relationships and solve problems

To understand the speaker's point of view (correct)

To agree with the speaker

To eliminate judgment

How can you show you are actively listening to the speaker?

By asking irrelevant questions

By ignoring the speaker

By maintaining eye contact and leaning towards the speaker (correct)

By interrupting the speaker

What is the benefit of active listening?

It solves problems quickly

It prevents miscommunications (correct)

It eliminates judgment

It builds relationships

Why should you ask thoughtful questions in active listening?

To learn more about the speaker's perspective Signup and view all the answers

What is the outcome of using active listening?

Common understanding and agreement Signup and view all the answers

Why is active listening important?

It prevents misunderstandings Signup and view all the answers

When a client complains or appears angry, what is likely to be present beneath the surface?

Another emotion, such as sadness or disappointment Signup and view all the answers

What is the primary goal of active listening in communication?

To understand the client's true feelings Signup and view all the answers

What should you do when communicating with a client who is totally deaf?

Write information for the client to read Signup and view all the answers

What should you do first when working with a deaf client?

Ask how the client prefers to communicate Signup and view all the answers

When communicating with an elderly resident, what is essential to do?

Face the resident and make eye contact Signup and view all the answers

What should you do if a client's hearing aid is missing?

Do a thorough search and report it only if it's not found Signup and view all the answers

What is the primary goal of active listening?

To eliminate judgment and keep communication open Signup and view all the answers

How can a nurse aide show they are interested and listening to a client?

By using non-verbal cues such as eye contact and leaning towards the speaker Signup and view all the answers

What is the importance of silence in active listening?

It allows the speaker to gather their thoughts Signup and view all the answers

What is the purpose of paraphrasing in communication?

To restate the message in your own words Signup and view all the answers

What is the role of the nurse aide in supporting a grieving client?

To listen to them and offer support Signup and view all the answers

What is the benefit of using active listening in communication?

It helps to build relationships and solve problems Signup and view all the answers