Podcast
Questions and Answers
What is the goal of active listening?
What is the goal of active listening?
- To build relationships and solve problems
- To understand the speaker's point of view (correct)
- To agree with the speaker
- To eliminate judgment
How can you show you are actively listening to the speaker?
How can you show you are actively listening to the speaker?
- By asking irrelevant questions
- By ignoring the speaker
- By maintaining eye contact and leaning towards the speaker (correct)
- By interrupting the speaker
What is the benefit of active listening?
What is the benefit of active listening?
- It solves problems quickly
- It prevents miscommunications (correct)
- It eliminates judgment
- It builds relationships
Why should you ask thoughtful questions in active listening?
Why should you ask thoughtful questions in active listening?
What is the outcome of using active listening?
What is the outcome of using active listening?
Why is active listening important?
Why is active listening important?
When a client complains or appears angry, what is likely to be present beneath the surface?
When a client complains or appears angry, what is likely to be present beneath the surface?
What is the primary goal of active listening in communication?
What is the primary goal of active listening in communication?
What should you do when communicating with a client who is totally deaf?
What should you do when communicating with a client who is totally deaf?
What should you do first when working with a deaf client?
What should you do first when working with a deaf client?
When communicating with an elderly resident, what is essential to do?
When communicating with an elderly resident, what is essential to do?
What should you do if a client's hearing aid is missing?
What should you do if a client's hearing aid is missing?
What is the primary goal of active listening?
What is the primary goal of active listening?
How can a nurse aide show they are interested and listening to a client?
How can a nurse aide show they are interested and listening to a client?
What is the importance of silence in active listening?
What is the importance of silence in active listening?
What is the purpose of paraphrasing in communication?
What is the purpose of paraphrasing in communication?
What is the role of the nurse aide in supporting a grieving client?
What is the role of the nurse aide in supporting a grieving client?
What is the benefit of using active listening in communication?
What is the benefit of using active listening in communication?
