18 Questions
What is the goal of active listening?
To understand the speaker's point of view
How can you show you are actively listening to the speaker?
By maintaining eye contact and leaning towards the speaker
What is the benefit of active listening?
It prevents miscommunications
Why should you ask thoughtful questions in active listening?
To learn more about the speaker's perspective
What is the outcome of using active listening?
Common understanding and agreement
Why is active listening important?
It prevents misunderstandings
When a client complains or appears angry, what is likely to be present beneath the surface?
Another emotion, such as sadness or disappointment
What is the primary goal of active listening in communication?
To understand the client's true feelings
What should you do when communicating with a client who is totally deaf?
Write information for the client to read
What should you do first when working with a deaf client?
Ask how the client prefers to communicate
When communicating with an elderly resident, what is essential to do?
Face the resident and make eye contact
What should you do if a client's hearing aid is missing?
Do a thorough search and report it only if it's not found
What is the primary goal of active listening?
To eliminate judgment and keep communication open
How can a nurse aide show they are interested and listening to a client?
By using non-verbal cues such as eye contact and leaning towards the speaker
What is the importance of silence in active listening?
It allows the speaker to gather their thoughts
What is the purpose of paraphrasing in communication?
To restate the message in your own words
What is the role of the nurse aide in supporting a grieving client?
To listen to them and offer support
What is the benefit of using active listening in communication?
It helps to build relationships and solve problems
Test your knowledge of active listening skills, including maintaining a non-judgmental attitude, using non-verbal cues, and avoiding distractions to ensure effective communication. Learn how active listening can prevent misunderstandings and build relationships. Assess your understanding of this essential communication skill.
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