47 Questions
What is the primary sequence in the mechanism of communication as described in the note?
Intention - Encoding - Actions
What does the communication process involve?
Translating private intentions into public and observable language
What determines the impact of communication on the listener?
How the listener decodes and interprets the message
Why is communication considered a complex process?
It requires encoding intentions into actions and decoding interpretations.
According to the text, how can communication and decoding accuracy be improved?
By informing the other person about our experience and impact, and asking about theirs
What is the role of context in communication according to the text?
To assist in achieving accurate communication by informing interpretations
Which communication skill is NOT suggested to be used during conflict?
Giving direct advice
What is the primary objective of paraphrasing in the CPR for Active Listening?
To step into the speaker's perspective
What is the primary focus of the Disarming Technique mentioned in the note?
Finding elements of truth in the other's perspective
What does the CPR stand for in the context of active listening?
Clarify, Paraphrase, Respond empathically
What does empathetic listening primarily allow individuals to do?
Step into the speaker's story and feel their emotions
According to Covey, what is the main emphasis of empathic listening?
Seeking first to understand
In Stephen R. Covey's perspective on building trust, what does the term "emotional bank account" signify?
An accumulation of positive interactions and trustworthiness
Which character trait, according to Covey, fosters an environment of openness and trust in empathic listening?
Humility
How does Covey relate the concept of building trust in empathic listening to restorative justice?
By aligning it with the idea of social capital
What are the four typical levels of listening according to Covey?
Ignoring, Pretending, Selective, Attentive
What is the fifth level of listening introduced by Covey?
Empathic listening
What is emphasized as a key aspect of empathic listening according to Covey?
Engaging eyes, ears, and heart to understand the speaker
Which of the following is NOT one of the components of nonverbal communication as outlined in the note?
Lean away from the person
Which of the following actions represents the "S" component in the nonverbal communication framework described?
Facing the person squarely to indicate interest
Which of the following is NOT suggested as a preparation for empathic listening according to Leal (2017)?
Paying attention only to the words spoken
What are the four stages of empathic listening according to Covey (2020)?
Mimicking content, rephrasing content, reflecting feelings, and rephrasing content while reflecting feelings
According to Stephen R. Covey, which stage in empathic listening provides the speaker with a sense of "psychological air," fostering a deeper level of understanding and trust?
Rephrasing content and reflecting feelings
In Stephen R. Covey's empathic listening framework, what does the term "soul-to-soul flow" signify regarding communication?
An exchange of emotional depth and trust
When might empathetic listening be particularly effective?
When emotions are running high, doesn't feel understood, low trust
What defines active listening
Confirming both the content and emotions conveyed by the speaker.
what are some characteristics associated with active listeners, as described by Hybels & Weaver (2015)?
Good eye contact, undivided attention, and patience
How is active listening different from empathic listening according to Covey?
Active listening immerses the listener fully in the other person's experience.
In empathic listening, what action is recommended to prevent interference with the speaker's story, as highlighted by Covey (2020)?
Emptying oneself of the need to assert correctness and individual autobiography.
What does empathic listening involve capturing and acknowledging without doing what?
Without negating or judging
According to Hybels & Weaver (2015), what role does the empathic listener play in facilitating the speaker's resolution of issues?
Allowing the speaker to identify and solve their own problems. It is not about fixing the issue
What is the unique description of empathy according to Carl Rogers, a humanistic psychologist?
A complex, demanding, and strong yet subtle and gentle way of being, involving moment-to-moment sensitivity to the speaker's feelings, without judgment
How does Carl Rogers describe the role of an empathic listener?
As a confident companion in the speaker's inner world
What does Carl Rogers assert empathic listening requires the listener to do?
Put aside subjective views and values to enter the speaker's world without prejudices
What does empathic listening require the listener to be solidly grounded in?
Themselves and their knowledge to avoid getting lost in the other person's world
What does Becky Harling (2017) suggest for improving empathic listening skills?
Replace judgment with curiosity and acknowledge the speaker's courage for sharing their challenges
what strategy is suggested to overcome embedded behaviors like judging and evaluating in communication?
Replacing judgment with curiosity to alter perspectives.
What does Michael Sorensen, author of 'I Hear You: The Surprisingly Simple Skill Behind Extraordinary Relationships,' suggest good listeners seek to do?
Understand and validate the speaker's feelings
What is an example of a micro-validation to show active listening?
Saying 'really' and 'that makes sense'
what does validating the emotions of the speaker require from the listener?
The listener's complete attention to both the speaker's words and observation of body language.
According to Amy Cuddy (2015) in her book "Presence," what aspect of empathic listening can be challenging due to the potential loss of control discussed?
Allowing others to lead the conversation and its unpredictable nature.
According to Amy Cuddy (2015) in "Presence," what aspect of relinquishing control in conversations can make preparing for empathic listening challenging?
The discomfort caused by the unpredictability and loss of control in allowing others to lead the conversation.
What is the unique aspect of Bento Leal’s approach to empathic listening?
Meticulously outlining the internal perspective needed to prepare for the interaction
What does Leal's approach highlight as part of empathic awareness skills?
Recognizing the inherent dignity and value in both oneself and the speaker
According to Leal's approach, which action is emphasized as a part of empathic listening skills?
Engaging fully and openly with the speaker's words
What is the primary purpose of asking questions before asking the client or speaker questions?
To be sensitive to the speaker's disposition and have a deep awareness of the context
How does the questions assist the listener in a conversation?
By initiating open and non-threatening invitations for the speaker to share
Improve your communication skills with this quiz on active listening and paraphrasing. Test your ability to clarify and paraphrase the messages of others, and learn to identify the personal and probable impact of their words. Perfect for those looking to enhance their understanding and empathy in conversations.
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