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Questions and Answers
According to Mehrabian’s 7-38-55 communication model, what percentage of communication is attributed to spoken words?
According to Mehrabian’s 7-38-55 communication model, what percentage of communication is attributed to spoken words?
- 38%
- 55%
- 25%
- 7% (correct)
Active listening can increase collaboration and productivity by up to 25%.
Active listening can increase collaboration and productivity by up to 25%.
True (A)
What percentage of people believe they are good listeners?
What percentage of people believe they are good listeners?
96%
Match the listening techniques with their descriptions:
Match the listening techniques with their descriptions:
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What is the primary reason many workplace conflicts arise?
What is the primary reason many workplace conflicts arise?
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The percentage of communication attributed to tone of voice is 55%.
The percentage of communication attributed to tone of voice is 55%.
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What is a key benefit of transforming a self-centered response into a narrative?
What is a key benefit of transforming a self-centered response into a narrative?
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Active listening can help reduce workplace conflict.
Active listening can help reduce workplace conflict.
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A support response validates someone's feelings and shows empathy.
A support response validates someone's feelings and shows empathy.
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Which type of response is typically associated with a lack of emotional intelligence?
Which type of response is typically associated with a lack of emotional intelligence?
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