Accommodation Industry: Characteristics

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Questions and Answers

Match the hotel classification with its defining characteristic:

Full-service Hotel = Offers a wide range of amenities and services, including dining and recreational facilities. Budget Hotel = Provides basic accommodations with limited services at a lower price point. Self-catering Hotel = Offers accommodation with kitchen facilities for guests to prepare their own meals. Private Hotel = Independently owned and operated, often reflecting the owner's personal style.

Match the classification criterion with its description in the context of hotels.

Classification = The system used to categorize hotels based on various factors, which can vary by country. Location = The geographic position of the hotel, which often determines its accessibility and target market within towns and cities. Facilities = The range of services and amenities offered by a hotel, influencing its standard and appeal to different customer segments. Ownership = The structure under which a hotel is owned and operated, affecting its management style and branding.

Match the hotel ownership type with its typical characteristics:

Private = Unique branding reflecting the owner's style. Local Group = Multiple hotels within a specific region. International Group = Part of a global chain, standardization in services and branding. Budget Hotel = Limited financial resources.

Match the following service with the type of hotel where it is most commonly found:

Concierge Service = Full-service Hotel Basic Room Service = Budget Hotel Kitchen = Self-catering Hotel High end dining = Full-service Hotel Signup and view all the answers

Match the description with the type of hotel classification:

Analyzing market sector = Classifications making comparisons Advertising = Describing type of hotel Performance analyses = Classifications carrying out performance analyses Identifying Market Gaps = Classifications identifying market gaps Signup and view all the answers

Match the hotel type with its typical location:

Downtown hotel = Central business district Highway hotel (Motel) = Along major roadways Airport hotel = Near an airport Resort Hotel = Tourist destinations Signup and view all the answers

Match each hotel division with its primary function:

Rooms Division = Manages guest accommodations and room maintenance Food and Beverage (F&B) Division = Oversees food outlets, room service, and catering Administrative Division = Handles human resources, accounting, and security Engineering or Facilities Maintenance = Maintains the physical infrastructure of the hotel Signup and view all the answers

Match the Room Division department with its area of responsibility:

Housekeeping Department = Cleaning and maintaining guest rooms Front Office Department = Guest check-in, check-out, and inquiries Room Sales and Reservations = Handling booking and availability Security office = Ensuring the safety and security of guests and staff Signup and view all the answers

Match the Administrative Division department with its area of responsibility:

Human Resources Department = Managing employee relations and recruitment Accounting = Overseeing the financial transactions and reporting Purchasing = Procuring supplies and equipment Cost Control and Warehouse = Monitoring expenses and inventory management Signup and view all the answers

Match each F&B department with its primary function:

Food Outlets = Providing dining services in restaurants and cafes Room Service = Delivering meals and beverages to guest rooms Banquets and Catering = Hosting events and providing food services for large groups Kitchen = Preparing and cooking meals Signup and view all the answers

Match the hotel type with the traveler it best serves:

Commercial Hotel = Business travelers Tourist Hotel = Leisure tourists Resort Hotel = Vacationers seeking recreation and relaxation Rural hotel = Travelers seeking quite in a rural location Signup and view all the answers

Match each hotel area with its function:

Front Desk = Guest registration and information Concierge = Guest services and information Housekeeping = Cleaning of the premises Kitchen = Food preparation Signup and view all the answers

Match each responsibility to the correct hotel type:

Downtown hotel manager = Managing operations, coordinating with staff Highway hotel (Motel) maintenance = Overseeing all equipment, grounds, and structure Airport hotel human resources = Recruiting and training staff, employee relations Resort Hotel concierge = Arranging transportation, giving recommendations Signup and view all the answers

Match the accommodation type with its defining characteristic:

Hotel = Full-service accommodation with onsite restaurant, room, and bar services. Resort = Service accommodation located in a more natural and relaxed environment. Bed and Breakfast = Typically smaller, offering a personal touch with breakfast included. Motel = Designed for motorists, offering parking and basic overnight stay. Signup and view all the answers

Match the characteristic with its implication for the accommodation industry:

Open 365 days/year and 24 hours/day = Requires round-the-clock staffing and operational readiness. Shifting work dependent = Necessitates careful scheduling and employee management. Services are mostly intangible = Emphasizes the importance of service quality and customer perception. Reliance on disposable income = Makes the industry vulnerable to economic downturns and seasonal variations. Signup and view all the answers

Match the term with its description in the context of the accommodation industry:

Accommodation = A facility where travelers can rest, relax, and sleep. Hospitality = The business of housing or entertaining guests or clients. Tourism = The business of providing services for tourists or clients. Travelers = Individuals who utilize accommodation facilities for leisure or business. Signup and view all the answers

Match the service aspect with its operational importance in accommodations:

Excellent level of service = Essential for customer satisfaction and repeat business. Regular theme changes = Keeps the ambiance fresh and attracts returning customers. Cleanliness and Hygiene = Critical for guest health and safety, influencing perception. Efficient Check-in/Check-out = Streamlines guest experience and reduces wait times. Signup and view all the answers

Match the type of accommodation with a service it commonly offers:

Hotel = Concierge and full room service. Resort = Recreational activities and spa services. Bed and Breakfast = Home-cooked breakfast. Hostel = Communal kitchen facilities. Signup and view all the answers

Match the element with how it pertains to the business side of accommodations:

Location = Affects the hotel occupancy rates. Amenities = Can be revenue streams for additional purchases. Reputation = Key to creating repeat customers. Service = Drives positive reviews. Signup and view all the answers

Match the accommodation to the customer that would be likely to stay there:

Hotel = Business travelers. Resort = A couple on their honeymoon Bed and Breakfast = Backpackers looking to save money. Motel = Roadtrippers needing a quick stay. Signup and view all the answers

Match the impact to changing the themes of customer service-based businesses:

Enhance ambiance = Makes the venue more memorable. Refresh Venue = Rejuvenate the business. Attract more customers = Give customers a reason to be curious. Differentiate from competition = Make the business unique. Signup and view all the answers

Match the characteristics with the type of accommodation they best describe:

Offers self-contained units with kitchen and laundry facilities = Apartment Hotel Appeals to budget-minded travelers with basic accommodations = One-Star Hotel Reflects characteristics of luxury and sophistication = Five-Star Hotel Provides a very good level of accommodation = Three-Star Hotel Signup and view all the answers

Match the service characteristic with its correct description:

Services are mostly perishable = If a guestroom is not rented on a specific date, the revenue for that room is lost forever. Operating process is repetitive = Most of the processes of the accommodation industry are routinary. Manufacture and sales are inseparable = A room cannot be just sold anywhere just like tangible goods. Labor-intensive = Most of the accommodation sector's daily operations involve employees that provide services. Signup and view all the answers

Match the hotel grading level with its description:

One Star = Basic accommodation for budget travelers Two Stars = Better services and facilities than basic accommodation Four Stars = Upscale properties with refined and stylish accommodation Five Stars = Luxury and sophistication Signup and view all the answers

Match the following concepts with their definitions in the context of hotel operations:

Customer Satisfaction = The industry's focus on providing excellent service to meet guests' needs. Grading System = A classification system used by the Department of Tourism (DOT) to rate accommodation enterprises. Revenue Management = Strategies used to maximize income from room sales and other services. Service Quality = The level of service provided to guests, which can determine their overall experience and satisfaction. Signup and view all the answers

Match the type of hotel with its primary target market:

Apartment Hotel = Guests seeking self-contained units with kitchen facilities for longer stays Transient Hotel = Travelers needing short-term accommodation Residential Hotel = Guests looking for long-term accommodation with hotel services Boutique Hotel = Guests seeking unique and personalized experiences in smaller, stylish settings Signup and view all the answers

Match the following hotel operational areas with their primary functions:

Front Office = Guest check-in/check-out, information, and services Housekeeping = Maintaining cleanliness and orderliness of guest rooms and public areas Food and Beverage = Preparing and serving meals and drinks Sales and Marketing = Promoting the hotel and attracting guests Signup and view all the answers

Match the description with the type of tourist:

Business travelers = Travel for the sole purpose of conducting business. Leisure tourist = Travel for enjoyment. Adventure tourist = People with special interests such as nature tripping, mountaineering and exploration. Medical tourist = Travel to seek medical treatment. Signup and view all the answers

Match the following departments with their responsibility:

Marketing = Responsible for determining where to advertise and who is hotel guest. Engineering = Responsible for the maintenance of physical facilities. Security = Ensure customers, hotel staff and hotel property are safe and secured. Food and Beverage = Supervises the production of high-quality food in the hotel's kitchen. Signup and view all the answers

Flashcards

Apartment Hotel

Serviced apartment offering self-contained units with kitchen and laundry facilities.

Inseparable Manufacture and Sales

The process of manufacturing rooms and selling stays in the rooms are inseparable.