Accidental Purchases and Friendly Fraud Quiz
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Questions and Answers

What is the policy for refunding unauthorized purchases?

  • Refund charges within 120 days from the date of contact (correct)
  • Refund charges within 14 days from the date of purchase
  • Refund charges within 65 days from the date of contact
  • Refund charges within 7 days from the date of purchase

    • What is the typical refund window for most markets?

  • 14 days from the date of purchase (correct)
  • 7 days from the date of purchase
  • 30 days from the date of purchase
  • 60 days from the date of purchase

    • Which option best describes the 'Unspecified reason for cancel/refund' situation?

  • The user has provided a clear reason for canceling or requesting a refund
  • The user is reporting a technical issue with the product
  • The user has not provided a specific reason for canceling or requesting a refund (correct)
  • The user has requested a refund due to an unauthorized purchase

    • What should be done if a user reports a technical issue with a product?

    <p>Offer free time, ensuring eligibility through the Grant Free Time policy</p> Signup and view all the answers

    What is the policy for refunding unwanted purchases?

    <p>Refund charges within 65 days from the date of contact</p> Signup and view all the answers

    Which of the following best describes the 'Unspecified reason for cancel/refund' situation?

    <p>The user has not given any reason for why they want to cancel or get a refund.</p> Signup and view all the answers

    If a user reports a technical issue with a product, what should be done?

    <p>Provide the user with free time to compensate for the issue.</p> Signup and view all the answers

    What is the typical refund window for most markets?

    <p>14 days from the date of purchase.</p> Signup and view all the answers

    What is the policy for refunding unauthorized purchases?

    <p>Refunds can be issued for unauthorized purchases within 120 days from the date of contact.</p> Signup and view all the answers

    What is the policy for refunding unwanted purchases?

    <p>Refunds can be issued for unwanted purchases within 65 days from the date of contact.</p> Signup and view all the answers

    A user requests a refund because they didn't intend to make the purchase at all. This situation is known as:

    <p>Purchased by accident</p> Signup and view all the answers

    Which situation involves a user complaining that the product isn't worth the price or didn't meet their expectations?

    <p>Purchased remorse</p> Signup and view all the answers

    What is it called when a user reports a charge they didn't make, focusing on the existence of the charge rather than its status?

    <p>Unrecognized charge</p> Signup and view all the answers

    A user requests a refund because someone they know made a purchase using their account without consent. This is an example of:

    <p>Purchased by accident</p> Signup and view all the answers

    If a user forgot to cancel a subscription before the trial period ended and was charged, what type of request would this fall under?

    <p>Trial conversion</p> Signup and view all the answers

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