Accidental Purchases and Friendly Fraud Quiz

Play an AI-generated podcast conversation about this lesson

What is the policy for refunding unauthorized purchases?

Refund charges within 120 days from the date of contact (correct)

Refund charges within 14 days from the date of purchase

Refund charges within 65 days from the date of contact

Refund charges within 7 days from the date of purchase

What is the typical refund window for most markets?

14 days from the date of purchase (correct)

7 days from the date of purchase

30 days from the date of purchase

60 days from the date of purchase

Which option best describes the 'Unspecified reason for cancel/refund' situation?

The user has provided a clear reason for canceling or requesting a refund

The user is reporting a technical issue with the product

The user has not provided a specific reason for canceling or requesting a refund (correct)

The user has requested a refund due to an unauthorized purchase

What should be done if a user reports a technical issue with a product?

Offer free time, ensuring eligibility through the Grant Free Time policy Signup and view all the answers

What is the policy for refunding unwanted purchases?

Refund charges within 65 days from the date of contact Signup and view all the answers

Which of the following best describes the 'Unspecified reason for cancel/refund' situation?

The user has not given any reason for why they want to cancel or get a refund. Signup and view all the answers

If a user reports a technical issue with a product, what should be done?

Provide the user with free time to compensate for the issue. Signup and view all the answers

What is the typical refund window for most markets?

14 days from the date of purchase. Signup and view all the answers

What is the policy for refunding unauthorized purchases?

Refunds can be issued for unauthorized purchases within 120 days from the date of contact. Signup and view all the answers

What is the policy for refunding unwanted purchases?

Refunds can be issued for unwanted purchases within 65 days from the date of contact. Signup and view all the answers

A user requests a refund because they didn't intend to make the purchase at all. This situation is known as:

Purchased by accident Signup and view all the answers

Which situation involves a user complaining that the product isn't worth the price or didn't meet their expectations?

Purchased remorse Signup and view all the answers

What is it called when a user reports a charge they didn't make, focusing on the existence of the charge rather than its status?

Unrecognized charge Signup and view all the answers

A user requests a refund because someone they know made a purchase using their account without consent. This is an example of:

Purchased by accident Signup and view all the answers

If a user forgot to cancel a subscription before the trial period ended and was charged, what type of request would this fall under?

Trial conversion Signup and view all the answers

Accidental Purchases and Friendly Fraud Quiz

Podcast Beta

Questions and Answers

What is the policy for refunding unauthorized purchases?

What is the typical refund window for most markets?

Which option best describes the 'Unspecified reason for cancel/refund' situation?

What should be done if a user reports a technical issue with a product?

What is the policy for refunding unwanted purchases?

Which of the following best describes the 'Unspecified reason for cancel/refund' situation?

If a user reports a technical issue with a product, what should be done?

What is the typical refund window for most markets?

What is the policy for refunding unauthorized purchases?

What is the policy for refunding unwanted purchases?

A user requests a refund because they didn't intend to make the purchase at all. This situation is known as:

Which situation involves a user complaining that the product isn't worth the price or didn't meet their expectations?

What is it called when a user reports a charge they didn't make, focusing on the existence of the charge rather than its status?

A user requests a refund because someone they know made a purchase using their account without consent. This is an example of:

If a user forgot to cancel a subscription before the trial period ended and was charged, what type of request would this fall under?

More Quizzes Like This

Accidental Torsion and Amplification Quiz

Accidental Discoveries Quiz

Accidental Puncture and Specimen Transportation Quiz

Accidental Love Chapter 1 Flashcards

Upgrade to continue