Podcast
Questions and Answers
What is the first immediate step a person should take at the scene of a collision?
What is the first immediate step a person should take at the scene of a collision?
- Call a lawyer immediately
- Exchange insurance details right away
- Stop the vehicle immediately (correct)
- Move the vehicle if necessary
If someone refuses to provide their particulars after an accident, what should you do?
If someone refuses to provide their particulars after an accident, what should you do?
- Leave the scene immediately
- Take down their vehicle license plate (correct)
- Call the police to force them to provide details
- Engage in a heated argument until they comply
Which of the following is NOT recommended to do immediately after a collision?
Which of the following is NOT recommended to do immediately after a collision?
- Exchange particulars with all involved parties
- Leave the scene to avoid confrontation (correct)
- Call an ambulance if there are injured parties
- Take proper photographs of the accident scene
What type of evidence is beneficial to retain in case of a dispute about the accident?
What type of evidence is beneficial to retain in case of a dispute about the accident?
When taking photographs of the accident scene, which photographic detail is essential?
When taking photographs of the accident scene, which photographic detail is essential?
What is the appropriate action if a police officer has arrived at the accident scene?
What is the appropriate action if a police officer has arrived at the accident scene?
Which details should NOT be exchanged after a collision?
Which details should NOT be exchanged after a collision?
What is the role of the General Insurance Association (GIA) in Singapore's insurance industry?
What is the role of the General Insurance Association (GIA) in Singapore's insurance industry?
Why should an individual avoid admitting fault or liability in an insurance claim?
Why should an individual avoid admitting fault or liability in an insurance claim?
What does the MotoClean Framework (MCF) aim to improve?
What does the MotoClean Framework (MCF) aim to improve?
What is one of the immediate actions to take after a motor accident, according to standard advice?
What is one of the immediate actions to take after a motor accident, according to standard advice?
What aspect does the GIA focus on to foster public confidence in the insurance industry?
What aspect does the GIA focus on to foster public confidence in the insurance industry?
What does the three-step reporting process introduced by the MCF facilitate?
What does the three-step reporting process introduced by the MCF facilitate?
In what year was the General Insurance Association (GIA) established?
In what year was the General Insurance Association (GIA) established?
What is a primary function of the GIA concerning trade organizations?
What is a primary function of the GIA concerning trade organizations?
How does the GIA assist with emerging trends in the insurance industry?
How does the GIA assist with emerging trends in the insurance industry?
What is the main reason for encouraging clients to provide detailed accident reports?
What is the main reason for encouraging clients to provide detailed accident reports?
Under what condition is it unnecessary to file a police report after an accident?
Under what condition is it unnecessary to file a police report after an accident?
What type of evidence should be included in an accident report?
What type of evidence should be included in an accident report?
How can the first account of an accident impact legal proceedings?
How can the first account of an accident impact legal proceedings?
When advising clients, what should the strategy depend on?
When advising clients, what should the strategy depend on?
What should clients include if available when making their accident report?
What should clients include if available when making their accident report?
What is a consequence of not reporting an accident to the police?
What is a consequence of not reporting an accident to the police?
What is one option a client has when seeking to make a claim?
What is one option a client has when seeking to make a claim?
Which of the following statements regarding accident reports is incorrect?
Which of the following statements regarding accident reports is incorrect?
When should a detailed accident report be particularly emphasized?
When should a detailed accident report be particularly emphasized?
Which of the following is NOT a valid reason for an insurer to refuse coverage for an accident?
Which of the following is NOT a valid reason for an insurer to refuse coverage for an accident?
What can be considered a grey area regarding driver licenses in the context of insurance coverage?
What can be considered a grey area regarding driver licenses in the context of insurance coverage?
In what scenario could a driver be deemed at fault for exceeding the terms of their insurance coverage?
In what scenario could a driver be deemed at fault for exceeding the terms of their insurance coverage?
Which situation is indicative of a clear violation that would likely lead to refusal of insurance coverage?
Which situation is indicative of a clear violation that would likely lead to refusal of insurance coverage?
What is a common misconception regarding insurance coverage related to vehicle modifications?
What is a common misconception regarding insurance coverage related to vehicle modifications?
What is the primary advantage of making an Own Damage (OD) claim?
What is the primary advantage of making an Own Damage (OD) claim?
What is a key disadvantage of making a no claim Own Damage claim?
What is a key disadvantage of making a no claim Own Damage claim?
When should a client consider making a third-party claim?
When should a client consider making a third-party claim?
How can a client make a third-party claim?
How can a client make a third-party claim?
What is a private settlement in the context of insurance claims?
What is a private settlement in the context of insurance claims?
What happens to the no claim bonus if a claim is made on an insurance policy?
What happens to the no claim bonus if a claim is made on an insurance policy?
Which of the following statements about the OD claim process is true?
Which of the following statements about the OD claim process is true?
What could motivate a client to avoid making an OD claim?
What could motivate a client to avoid making an OD claim?
What is generally the role of repairers in the insurance claim process?
What is generally the role of repairers in the insurance claim process?
What is one of the responsibilities of a client when considering a DIY third-party claim?
What is one of the responsibilities of a client when considering a DIY third-party claim?
Flashcards
Immediate steps after a collision
Immediate steps after a collision
Stop the vehicle, call the police if necessary, call an ambulance if injured, exchange information (names, contact, insurance), take photos of the scene and vehicles, record any video footage.
Accident Scene Photos
Accident Scene Photos
Crucial evidence for supporting or defending a claim. Include damage patterns, vehicle positions, surrounding conditions (traffic lights, lanes, etc.).
Exchange Particulars
Exchange Particulars
Collect names, NLC numbers, contact details, and insurance information from all involved parties.
Refusal to Exchange Information
Refusal to Exchange Information
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Vehicle Movement
Vehicle Movement
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In-Vehicle Recording
In-Vehicle Recording
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Police and Ambulance
Police and Ambulance
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Driving Under Influence
Driving Under Influence
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Unregistered Vehicle
Unregistered Vehicle
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Invalid License
Invalid License
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Unapproved Modifications
Unapproved Modifications
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Exceeding Seating Capacity
Exceeding Seating Capacity
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Avoiding Liability in Car Accidents
Avoiding Liability in Car Accidents
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Immediate Car Accident Action
Immediate Car Accident Action
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General Insurance Association (GIA)
General Insurance Association (GIA)
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MotoClean Framework (MCF)
MotoClean Framework (MCF)
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Three-step reporting process (MCF)
Three-step reporting process (MCF)
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Insurance Hotline
Insurance Hotline
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Tow Truck Service
Tow Truck Service
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Trade Organizations
Trade Organizations
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Insurance Interest Group
Insurance Interest Group
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Insurance Industry Goals
Insurance Industry Goals
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OD Claim
OD Claim
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Advantage of OD Claim
Advantage of OD Claim
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Disadvantage of OD Claim
Disadvantage of OD Claim
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No Claim Bonus
No Claim Bonus
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Third-Party Claim
Third-Party Claim
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Third-Party Claim Options
Third-Party Claim Options
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Private Settlement
Private Settlement
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Pre-Action Protocol
Pre-Action Protocol
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DIY Third-Party Claim
DIY Third-Party Claim
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Lawyer for Third-Party Claim
Lawyer for Third-Party Claim
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Accident Report Detail
Accident Report Detail
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Accident Report Importance
Accident Report Importance
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Police Report Necessity
Police Report Necessity
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Client Advice (Claimant)
Client Advice (Claimant)
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Claimant vs. Defendant
Claimant vs. Defendant
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Accident Report Factors
Accident Report Factors
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Liability Determination
Liability Determination
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Claimant Options
Claimant Options
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Police Report Guidelines
Police Report Guidelines
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Study Notes
Accident Scene Procedures
- Stop the vehicle immediately—unless instructed otherwise by police.
- Call the police if needed, and ambulance if injuries are present.
- Exchange details: names, NLC numbers, contact information, addresses, insurance details. (Do not force exchange if refused)
- Take photographs: vehicle damage, surrounding area, traffic signs, conditions.
- Take close-up photos of damage for detail.
- Ensure photographs include adequate height for clear viewing, without parallax errors.
- Keep video recordings if available.
- Do not admit fault/liability.
- Call a tow truck if needed.
- Obtain necessary numbers from insurance company or agent.
General Insurance Association (GIA)
- GIA was established in 1966.
- GIA promotes the general insurance industry.
- They represent the interests of members to the government and other bodies.
- They work to improve efficiency and public confidence in the industry.
- They provide training for all aspects of insurance.
MotoClean Framework (MCF)
- MCF is a framework supported by all Singapore insurers.
- It aims to streamline motor accident claims.
- It has a three-step reporting process: exchange particulars, call insurance hotline, and take vehicle to a reporting center.
Reporting Center Procedures
- Report accidents at an approved center within 24 hours (or next business day if weekend).
- Provide an accident report and request a copy.
- Delaying the report can cause insurance to disclaim coverage.
- Must include all relevant details, to the best of your ability.
- Photographs of the scene and vehicles are important
BOLA (Barometers of Liability)
- BOLA is a reference point for insurance claims disputes.
- It is not a legal text, unlike the MAG (Moto Accident Guide).
Claims Procedures (Claimant)
- Several options available for claim settlement, depending on the situation.
- OD claim: Motor insurer handles repairs/payments. (Disadvantage: affects no-claim bonus)
- Third-party claim: the other driver's insurance pays for the repairs.
- Private settlement: potential claimant and defendant negotiate agreement.
Claims Procedures (Defendant)
- Options include reaching a private settlement or letting the insurance company handle defense.
- Potential for a no-claim bonus to be reduced.
Common Grounds For Refusal Of Insurance Coverage
- Driving under the influence of alcohol or drugs.
- Using an unregistered vehicle.
- Driving with a suspended license, or no license.
- Driving with passengers exceeding seating capacity.
- Failure to notify insurance company of the accident.
Pre-Action Protocols
- Protocols streamline injury/non-injury claims.
- Used to promote early settlements.
- Pre-repair surveys are done for NIMA claims.
- Claimant must provide potential defendant (or their insurer) with a letter of claim with important details, to enable consideration and negotiation.
Limitation Periods (Claims)
- Personal injury claims: 3-year limitation period.
- Property damage claims: 6-year limitation period.
- If claims include both injury and property damage, the shorter period (3 years) applies.
- A claim must be filed within the timeframe, otherwise it may not be considered.
FIDRAC NEMA Scheme
- Scheme for resolving consumer retail disputes with financial institutions in Singapore.
- Scheme resolution covers retail claims below $3,000
- Mediation and adjudication processes are included, and they are conducted to encourage and assist in the resolution of these disputes in a fair manner.
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